[Resolved] Airtel — Excess call rates | |||
Please find below the irresponsible/different replies given by the company. I'm very much affected. So, pl help me to solve the problem and also to recover money loss. Dear Customer, We understand from your previous e-mail, expressing concern regarding wrong call charge for your airtel mobile number [protected]. Thank you for your email to airtel and the opportunity to assist you. We would like to inform you that, your plan has been changed as per the recharge made on[protected]. We request you to find the below mentioned current tariff plan for your for your airtel mobile number. Local call charges: airtel to airtel - 0.01 paise / second airtel to Other mobile - 0.02 paise / second STD call charges: airtel to airtel - 0.01 paise / second airtel to Other mobile - 0.02 paise / second All Local and National SMS at 1/- Re. SMS International: SMS - Rs. 5/ SMS Wrong Call Charge: To address your current concern, we have raised a complaint regarding the wrong call charge with the relevant team. For your reference, the Unique Service Request number is [protected]. Our team will be contacting you by[protected] with an update on the issue. We hope that we have been able to assist you suitably. Please do write in for any further assistance. Yours Sincerely, Bhavana M Customer Care Bharti Airtel Limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Click here to provide feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=5CBCDA245DBEC0C2C2C1CF3640414A4EB1D4...⇄ [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 06/09/2011 12:14:39 PM Subject: Re: [protected] [|BAL|Qrc[protected]|] Dear Sir, Thank you for your prompt and satisfactory reply. But again I found yesterday (05/09/11) the call rates were ridiculous. Pl compare the tariff plan you promised through this email and actual rates cut for every call / minute. When I contacted customer care again they give reply beat around the bush. Pl ensure the actual tariff plan is followed in future or else I'll have to approach consumer forum. waiting for your early reply,Dear Sir, On Fri, Sep 2, 2011 at 7:58 PM, <[protected]@in.airtel.com> wrote: Dear Customer, Ref: Email dated 02/09/2011, expressing concern regarding change in the tariff plan for your airtel mobile number [protected]. Thank you for your email to airtel and the opportunity to assist you. We would like to inform you that after the compleat verification there is no tariff plan change found in your account. We request you to find the below mentioned current tariff plan for your for your airtel mobile number. Local call charges: airtel to airtel - 50 paise / minute airtel to Other mobile - 50 paise / minute Landline - 50 paise / minute Local SMS charges: airtel to airtel - Rs.50 / SMS airtel to Other mobile - Rs.50 / SMS STD call charges: airtel to airtel - 50 paise / minute airtel to Other mobile - 50 paise / minute Landline - 50 paise / minute STD SMS Charges: airtel to airtel - Rs.50 / SMS airtel to Other mobile - Rs.50 / SMS SMS International SMS - Rs. 5/ SMS Also, we would like to inform you that 1st Min of the Day will be charged as Re.1/- (Its Re 1 whether the 1st min is Local / STD / community call) - 1st SMS of the day will be charged as Rs.1/- and 200 SMS Free Daily. After that SMS @ 50P. We hope that we have been able to assist you suitably. Please do write in for any further assistance. Yours Sincerely, Bhavana M Customer Care Bharti Airtel Limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Click here to provide feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2262A4ED1778 9AFC197896FC 9 87595E82C6D99DC7DD83A5BBCDA266F90F016709BF41A7E838CF210739B&refno=Qrc[protec...⇄ [protected] [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 02/09/2011 03:59:20 PM Subject: [protected] Dear Sir, I have been an airtel customer since last year. As there had been no problem in your service I was a satisfied customer of your company. But, of late, I observed that many times some or other VAS is activated without my permission in my account. Most of the times I noticed them and got it reversed from your customer care after great struggles. So, somehow that activity is stopped now but other route is followed. i.e, without any intimation the call tariff has been changed. For every call, it is charged 1 rupee for first minute and 50 paise for every subsequent minutes. When I querried in customer care there was no satisfaction reply. So, I want either my old plan should be allowed to continue or I don't have any other option of switching over to other service provider. Thank you and waiting for your response. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 9 Comments | |||
Comments
Airtel — regarding to extra recharge for less call rate
I have recharged Rs 295 recharge and rs 48 to convert 1 Rs call into .50 paise, But Now I am Paying Rs 1 again.Airtel — call charges increased to Rs. 1/ min
1) Without my permisssion, cricket pack was activated on my mobile which resulted in loss of Rs. 5 per day to me. I tried to contact the call centre but no satisfactory reply or resolution could be achieved. After a very long time only, I could get it rectified and it resulted me in the loss for over a Rs. 100 and so much problems.2) My call charges has suddenly been hiked to Rs. 1 per minute. and this continues even when i make a call for 5 sec. This is leading me to large problems and financial loss.
The amount of money charged may not be very high but it is still very important for me.
Airtel — excess call rate charges
My Airtel Connection No. [protected](Post Paid) running under the corporate connecation system (Chardhikala Publication Pvt.Ltd.) has been causing excess call rate charging from last month @ Rs.1/- per min. on local calls..Please activate lesser call rate charges plan to my connection as it exist previously on connection (Rs..50/- or .30/-) on local calls which ever is applicable.
Hoping for right and rapid solutation to my above compliant.
Airtel — Wrong Charge ****2nd Request****
Respected Sir/Madam,My name is Mohammed Haseeb Khan and my mobile number is [protected]. On August 24, 2011 AirTel have charged me 10/- Rs for downloading game from http://gclub.in. I am using an Nokia 5233 and I have not downloaded any sort of game from the above mention website. This is totally a wrong charge you can check the call record history.
I would appreciate if you could look into this matter and advise the same.
And If you have any questions please feel free to call me.
Your's Sincerely,
Mohammed Haseeb Khan
Im savitha, my phone number is [protected]
I am using airtel connection since almost 3 years and Icharged Airtel to Airtel 29 paisa and other calls 50 paisa.
Last time I recharged my phone with a power of 41/-Rs on 29/08/11, but since 29/08/1 I am being charged 1 Rupee per minute for calls .
Pls help me and reduce my call charges.
I am using airtel connection since almost 3 years and Icharged Airtel to Airtel 29 paisa and other calls 50 paisa.
Last time I recharged my phone with a power of 41/-Rs on 29/08/11, but since 29/08/1 I am being charged 1 Rupee per minute for calls .
Pls help me and reduce my call charges.
No convincing action has yet been taken and I am still facing the problem. Also I am losing faith on your company gradually.
My mobile number is still the same and never my cell is out of reach. Being a Mobile Service Provider, and telling "Not able to Contact" is totally unacceptable.
I feel there won't be any more useful effect from your end on my persisting problem.
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Airtel — call rates charged in excess
Sir,Im Talha Tahir a resident of 70, rabindra sarani 2nd floor, kolkata 700073, my phone number is [protected]
I am using airtel connection since almost 2 years and I recharge my phone with a power recharge of 95/- Rs every month. Its tariff is Airtel to Airtel 30 paisa at day time and 15 paisa at night (from 11pm till 7 am).
Last time I recharged my phone with a power of 95/-Rs on 05/08/08, but since 14/08/08 I am being charged 20 paisa per minute for calls made to airtel during night(from 11 pm till 7 am)
For this case I had contacted airtel people through mail, firstly they assured me that an amount of Rs.73.57/- will be credited to my account within 24 hours, but no such credit was done.
And when I again reverted back to them, their reply was that the debit or charges which were made to my account were fair and no excess has been charged.
Pls let me know that, can I lodge a complain against them for this case?? I have their mail as a proof of reply from them.
Waiting for you response.