[Resolved]  Airtel — Airtel is Fraud & Cheating their customers

Address:

Mumbai Suburban, Maharashtra

I am using Airtel Broadband with Landline for last 1.6 Yrs now in Mumbai, and also have 4 other Airtel Postpaid Mobile/Broadband connections in my family.

For last 2 & half months my landline was not working, for which i had called customer care department twice in Aug for complaint, but due to their system not working at that time my complaint was not taken then. I had requested the customer sup
port executive to plz update the complaint once their system is up for which they replied they will do it.

I called them again on 12th Sept 2012 asking them for the status of fixing the issue, for which their executive replied that they don't have such complaint in their system & they will take the complaint then & surprisingly i got the message with the complaint no. on 12th Sept 2012. I did a lot of follow up with their customer support team as well as with the escalation managers Jasbeer Kaur & Sushil Kumar for fixing this issue ASAP.

Now today i.e. 12th Oct 2012, my landline as well as my internet connection is fixed & their technician also came and checked, but surprisingly again a new issue arise i.e. the internet data limit as per the technician who came to check said its over & the speed is switched to 256Kbps. I really don't understand when the connection got fixed today then how come the internet data limit got over. I am using a 2MBPS line with 5 GB data limit.

All these months i have been paying the rent inspite of my connection not working. This month i did not pay the rent as i got bugged cauz the connection wuz not working for last 2 & half months now. Today when i called their customer care department & spoke to their escalation manager Mr. Sushil Kumar for waiving of the 2 & half month rent as it wuz not working, Mr Sushil replied that he can only give me waiver from 12th Sept & not before that as their is no complaint registered for the same before that inspite of me calling twice & their systems were down or slow.

This is very disappointing. I will make sure that I will post this on every social network and let others know about the airtel service. I am using Airtel connections (have 4 Connections) for last 15 years now, & this is the kind of response i get from them.

My Complaint nos. are
[protected] Connection not working
[protected] For internet usage when the connection was down

update on 15th Oct 2012 - Got call from Mr. Rahul again - he has again taken down my complaint for the waiver & gave me a new complaint no.23397090.... expected resolution date & revert from them will be by 19th Oct 2012...lets c

19th Oct 2012 - i have called the airtel customer care again today to find out the resolution for the complaint no. 23397090 & to my surprise they have closed the complaint w/o even giving the resolution for the same... this is wiered.... wat should i call this Airtel now...they are fraud & cheating their customers

No resolution till date.... i am posting this on all the social sites today.....request all people who are fed up from airtel to help me spread this to everyone whoz using airtel