[Resolved]  Airtel — Airtel not letting me port out of their network because their people are lazy.

Airtel — BAD MANNERS AND LYING

On day 17 of July I met with the sales executive Srinivas ([protected]) and he came to my house (ANAND RESIDENCY, HOUSE NO. 10-5-38, FLAT 602, MASAB TANK), and there I gave him the money for my WIFI BROADBAND CONNNECTION (1500 RS for the Wifi Router and 800 Rs for one month with MAX 7 GB connection= TOTAL 2300 RS, with free installation).

I was given this application number: HY299995. He promised me that the day after, someone from the installation department would come to my house and get the installation done. The day after nobody called me so I called Srinivas again to ask him about the status of my installation... he told me "tomorrow 100%", so I waited. The story repeated every day until day 24, when I first called the Customer Care Department of Airtel and I placed a complaint against Srinivas (Complaint number 1382540), because most of the days he didn't pick up the phone, and when I phoned him from another number, he was shouting at me when I was talking, didn't let me talk at all and kept on saying that "tomorrow the installation will be done".

Since then, I have been calling the customer care department for asking when they were going to come to do the installation, because time was running and I already paid... I even tried to tell them that I was going to place a complaint against the Consumer Court to see if they cared and finally do the installation, but didn't work at all, and they only told me "tomorrow before 6 pm"... and like that, every day.

Until they came on saturday 30 of July two guys from the installation department and did the installation but brought a normal modem and not the Wifi Router that I paid for.My Airtel landline number was [protected]. The installer was Modu ([protected]) and didn't feel like working, so when I told them to go and bring me the Wifi Router, they said "tomorrow we'll bring it" and I replied "why not now? It's only 5 pm", and they answered me with a bad face "no, tomorrow 100 %"... I'm still waiting. Internet only worked for 4 hours, because the morning after I woke up and tried to connect and it was not working and it has not worked since then. The monday after (day 1 of august) I phoned him from another number and he replied me "I will call you back in 5 minutes", and also I'm still waiting for that call.

For the entire week I have been calling the customer service telling them that I wanted to Cancel my subscription and that I was officially going to place a complaint through the consumer's court and they were again telling me that in the following 24 hours I would have my problem fixed. I tried to cancel my subscription many times during the week but they were please asking me to give them one more day, until last friday day 5, that I gave them the last chance, until 9 pm. Nobody ever called to fix my problem, except for 2 people from Airtel that called me to ask if I wanted a new connection, and I replied that I already had one but I needed my Wifi Router that I already paid and my connection activated but none of these 2 things happened.

Finally, on saturday 6 of august, on the morning, I called them to finally cancel my installation and they gave me this number: 1885162, and they told me that within 7 days they would come to my house to pick up the cables, the modem, the landline phone and everything that I already have packed, and they also told me that it would take 45 days to give me my money back... I hope it's earlier than that.

I have tons of complaint numbers, like for example 1684382 or the one I placed above... I really need my money back, the total 2300 Rs, because the installation was never completed and I never had my Internet connection active (only 4 hours), and I'm very very unhappy with this company... I wish I never called them, because I wasted every day waiting for them and they never showed any intention to help me in any way and they have been lying to me everyday with the constant "tomorrow tomorrow".

Please kindly take care of this complaint and I wish I can finish with this nightmare as soon as possible... Thank you.

Fulgencio Miguel Cervantes Franco
[protected]

Good morning:

Yesterday (Thursday 11 of august) evening I received a call from Airtel ([protected]) saying that they would come today (Friday 12 august) to make an installation at my place… is this some kind of bad joke? I already wanted my account to be cancelled and now Airtel is calling me again for a new connection? I only want Airtel to come within the 7 days they promised me (as always) and pick up the phone, the modem and the cables… everything from my place as soon as possible, because I’m not going to wait for Airtel anymore… I already wasted too much time from my life waiting for Airtel to fix my problems and they never showed any intention, and the solution is not getting me a new connection… the solution is cancelling my account now and give me my money back as soon as possible or I will go even further with this official complaint.

So please do it fast and let’s finish with this… I’m going to update my complaint with this information that I’m providing you and I hope that for the first time, you (Airtel) do what you promise.

Just to let you know how some other service providers work: on Monday I called Reliance and in less than an hour, I had a man at my work with my USB internet connection. I gave him my papers and 10 minutes after, it was working perfectly and at really high speeds, and also, cheaper than with Airtel… and there’s also no download limit and no speed down after some Gbs downloaded, so I’m happier than ever… I wish I had knew Reliance before getting in touch with Airtel, and that’s why now I’m recommending everybody to go with Reliance, because they have shown me they are really professional in providing internet, and not Airtel.

Thank you for your attention.

Fulgencio Miguel Cervantes Franco
[protected]

Good afternoon again:

I received another call from the same people that called me yesterday, and again, about setting a new connection in my house… please make sure that all of your departments are connected in communication because I don’t want anybody else to call me for a new connection… it’s so stressing!!! As this man said (in hindi… I had to find a hindi speaker to translate), he will come to my house today to pick up everything that belongs to Airtel… I wish it is going to be that way, because tomorrow is day 7th and I’m not going to wait for Airtel any more… Everything’s packed and ready to pick up… and if you also need the installation cable, you can collect it… it can be of help in any of your future installations.

Thank you and regards.

Fulgencio Miguel Cervantes Franco
[protected]

Hello again:

Still nobody has come to my house to pick the phone, the modem router... nothing... everything is still there. I also had several calls again asking me when could they come to my house to do the installation... again and again. I consider that this is beyond unprofessionality, and Airtel is very chaotic in everything, as I've just been suffering.

Also, somebody called me almost 2 weeks ago telling me that the cancellation was not official yet and that he was the one deciding the cancellations (unluckily, I don´t remember his name), like if he was god... and he kept on offering me a new installation... why are these people so annoying? I was talking to him insisting that I had placed my cancellation some weeks before and then he suddenly "got tired" and he hung the phone...

I placed the cancellation order on day 6 of august, and I should have my money check by day september 21st (as they said, 45 days maximum)... I hope they are not going to keep on delaying it again and again, because I already placed this same complaint through several more complaint courts, and their feedback is very positive, saying that if by day 21 of september I don't have my money back, we're going to proceed in a "heavier way" to get this done.

Kind regards.

Fulgencio Miguel Cervantes Franco
[protected]

AirTel — Not letting port out my number

Hi,

In my area, Airtel's network is Pathetic, so I decided to port out of the same.
I have already tried two times since the beginning of MNP facility but Airtel is not letting me port out.
They are providing lame excuses and are activating some or the other services on their own, so as to provide a reason for not letting me port out.

My number is [protected].
I am really fed up of Airtel and literally wants to get rid of the same.
Is someone observing the faking and dishonesty, some telecom operators are practicing in a democratic country like India.
It's a real shame on you Airtel for doing such cheap and fake activities.

Regards,
Ankit([protected])

Namaste Hani,

This is to inform you that your concern listed on 05 Nov 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Hello Mr Deepak Mohod,
My complaint was not dated 5th November 2012.It was dated 26th september. your Airtel people never helped me till date.
If you want a clarity on my complaint please refer to this link: https://www.consumercomplaints.in/my-complaints.htmlairtel-airtel-not-letting-me-port-with-lame-reasons-for-the-5-th-time-c776016.html

Hani

Useless you.Big time cheats.who said that my issue was fixed without me knowing.Lies.Lies...lies.lies...lies..lies...lies...Airtel big time cheats.Big time cheats.You did not fix my concern till date.

Dont you lie to people in this manner.

Dont lie.

Hani