[Resolved] Airtel — Airtel - Post Paid bill receipt | |||
I am from Kolkata and I have this airtel postpaid connection ([protected]) from last 4 years. Till last 1 year they were issuing the receipt for the online payment made my credit card smart pay by auto debit every month. Now they have stopped issuing receipt to my mail id where they are sending e-bill saying that it is order of the company, not to issue payment receipt, even if you insist also they bluntly reject your payment and say they are helpless, Since I need receipt to get it reimbursed. When I call and inquire, they say they helpless and cannot provide the e receipt for the payment which sound ridiculous. They are denying the payment they have received. I have no clarification for the same. It is mandatory to provide receipts to the consumer for the any payment received. Let me know how to deal this grossly illegal activity of Airtel. Debabrata Datta (mobile no: [protected]) Narendrapur, Kolkata- 700103 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Post Paid Bill — Receipt of post paid bill
To Whom It May ConcernSir/Madam,
I am Mrs Arati Nandi of Salt lake, Kolkata. I am having post paid connection no.[protected], which I have been using since 3-4 yrs. I used to get bill in time earlier, but since last about 6 months I am not getting bills at all. Instead I have to visit every time before expected date of payment due to the nearst Airtel Mobile franchise, namely, Trisul Communications, Block BF, Salt Lake city, Kolkata and after knowing the amount due from them I pay there. This causes undue harrassment every time and moreover I am not getting bills that need to be produced for reimbursement. I have complained a no. of times to the airtel franchise office, without any respite. I have another connection for datacard for which I get bill regularly on time.
If no step is taken within next 7 days I will have no other options but to withdraw my Airtel post paid connection.
Regards,
Arati Nandi
Bharti Airtel — ONLINE RECEIPT
Neither online receipt is sent to email address provided in the payment box nor printed online as the same is mandatory for reimbursement from EmployerSUBHASH KUMAR JINDAL
[protected]
Namaste Mr. Datta
Further to our discussion dated 01 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Further to our discussion dated 01 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.
We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Datta
We would like to inform you that your concern listed 01 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 01 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
mobils no [protected]
I am not able to download the payment receipts for the moths JANUARY AND FEB 2017
Please do the needful
J.Saroja
I am not able to download the payment receipts for the moths JANUARY AND FEB 2017
Please do the needful
J.Saroja
Land line no[protected]
I am not able to download the payment receipts for the moths JANUARY AND FEB 2017
Please do the needful
J.Saroja
I am not able to download the payment receipts for the moths JANUARY AND FEB 2017
Please do the needful
J.Saroja
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Bharti airtel, post paid — not getting receipts
i have been airtel post paid customer for close to 3 years.i pay my bill through reach communications, shenoy nagar branch, Chennai.
when i pay by cash, i donot get receipt, the employee/agent says that i will get alert on my mobile.
the latest incident being, i paid cash of Rs.515 on the due date on 8/04/04.till now neither did i get an alert nor has it been updated on the billing account.When i call 121 they are not accepting the complaint as i donot have receipt no's.
such type of similar incidents have been occuring frequnently at reach communications.
they are not maintaing bill books, registers, complaint registers, etc and are not divulging their names even. all these are aginst minimum customer service standards and hold bharti airtel services responsible .
i have registed numerous complaints agianst reach communications, but nothing has happened.