Airtel — Initial Deposit

 
5 Reviews
Bangalore, Bangalore District, Karnataka, India
 raghav206
I was using Airtel prepaid and was flooded with calls from airtel to convert to Post paid.

They said, I need to deposit 300 as a conversion charge and same will be paid against bill on 2nd month of the usage.

However, after the conversion when I enquire about it, I come to know that It is not possible to convert so and it can only be refunded upon cancellation.

There is a misquoting of information in the beginning itself, I dont want to stick on to the service further. I've complained about this to the customer care but I have not provided even the complaint number. Now where to track and whom to track, just clueless about their complaints handling ... my number is [protected]
Complaint comments  4 Comments     Updated: Share0Tweet0

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Comments

Airtel — cash wrongly deposited to pre-paid number

I am having three connections of airtel in my name (two corporate and one personal). All are post-paid. Recently while depositing bill in cash, I wrongly deposted Rs.250/- to one of my airtel's account which I got changed to post-paid recently. Now I want that the amount deposited in pre-paid connection is transferred to one post-paid connection. I talked to customer care on phone, they advised to contact the outlet where the cash was deposited. The outlet say they cannot do anything now. Please advise whom to be contacted who can resolve the thing. No. to which the bill is paid wrongly is [protected] (pre-paid). No to which the amount has to be transferred is [protected].
Some one called me from Airtel, and said that it is only refunded upon cancellation.
Now what difference does it makes than telling it again.

Need a firm response or at-least an apology mail in a professional way from the misleading person. I understand mistakes are part of any work, how ever, giving wrong information for the sake of selling the product is not a good business ethics!!!

[email protected]
ongoing investigation ...

This is to report the flow on the going and how Airtel is dealing my complaint, I've got a call from airtel again.
This time they are denying being received 300 rupees and wanting me to prove.

The official said it is not updated in the system that I've paid the amount now, and want me to prove my payment. when I asked how can you convert the prepaid to post paid, the reply was, it can be done without payment also. Now I want to know why should I've been charged when the payment is not needed for conversion charges. Modus operandi of Airtel is totally unethical... can you call this anything other than CHEATING? however i've got one faded carbon copy of the form which they gave when i did the payment.

The official said he will send an email and so that I have to scan the bill/form and send to them... but I have not received any mails yet. My complaint number is F[protected].

I truly believe many people are also affected/ affecting on the same issue because dispute/ mis-appropriation / misleading / misquoting information Airtel people are giving to number of Airtel Users.

How can you justify now that when first they said the amount will be adjusted towards the 2nd month bill and then, it can be given upon cancellation. And now when I press, they are denying the payment itself.

Last post, I've demanded just an apology for the mistake, but now the flow is changing to a large extent by the Airtel. Now i need answers than just a solution. Why your system is like this? Have you outsourced the new connections acquisition and then letting them charge the customers whatever they want ? and finally denying the payment also? And why the amount is charged when there is no conversion fees is required? then who spoke to me and collected the amount from airtel which is your company?
Some one called me today, and asked me that "is your airtel working ? " I said "yes", and the voice " we called to check that" ... is that mean, my complaint solved? Any of the above questions answered? Still there is no resolution on 300 rupees initial deposit.

The airtel guy said on AUG 4, that they will call back next day, why haven't called.
How can u say the problem is resolved? Showing that you are attending grievances?
They have not even touched the subject line of the problem!!!

Its even appropriate to answer it here, coz the response is so poor in reality. I just need solution, and answers!!! see my last posting and please reply appropriately ... and please do not put that the problem is resolved before even seeing the subject-line... Thanks!!!

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    Airtel - Initial Deposit