[Resolved]  Airtel — Billing Problem

My Name is "Animesh Kabra" and my mobile no is "[protected]".

Pls find the attachment of my mobile bill for the month march. In that bill you have been charged Rs 1224 for value added charges. On 27/03/2011 I’ve not used online on that day. I’m requesting you to kindly remove that amount from the bill or else I’m going to disconnect the connection. I’m also working for Bharti Group of Company. You people charging more then the other competitors.



Kindly look in to the matter and do the needful on priority.

Hi,

I got net connection installed at my home but i am continuously getting Billing issues. As i got connection with Monthly rental of 899, but in every billing Airtel i changing me 899+899=1798 with services taxes. Every month i have to call their customer care and get my billing rectified, and also they are ensuring me that i would not get this type of problem in my next billing, but story remain same.


I am a responsible customer so paying my bills on time, but in case on Airtel net connection and their system error i am getting many problems, every time calling customer care, getting my net connection disconnected, people coming to my place to collect money(even though i have paid correct money after getting confirmation with customer care). It like harassing me mentally and socially.


Please look into it, other wise i am gona put a case in Consumer Forum.

Thanks
Satish Kumar Sinha

Hi Rakesh,

I have mailed you at [protected]@airtel.in on 27th May itself, If you want then i am pasting same mail here.

Just to update you one person came to my place and i have explained every thing to him and he has collected balance amount from me on 29th May, SL No. of that receipt is - 179612, but for current month bill also monthly rent is charged twice. And one more thing, even after paying that much amount my net connection got disconnected again on 29th May then i called up customer care and then they revived my net connection, Please look into it and do check your mails to avoid inconvenience.


Please find mail below with all details which i sent you on 27th May at [protected]@airtel.in as mentioned by you.


Hi Rakesh,

I have posted a problem on https://www.consumercomplaints.in and got ur response to reply back on this id with contact details.

I have a net connection and a landline connection with Airtel Landline #[protected], Now problem is like i have a plan of 899 but from ur side every time i am charging twice means 899*2, and that is causing problem. Every time i have to contact customer care and get it rectified in next billing, but from Jan billing problem keep continuing in-spite of many customer care calls and a complain with # 874802,

They are continuously disconnecting my net connection for the same, even though i have paid the actual amount as per my calculation and agreed by customer care supervisor when i explained him all the details. He assured me that in next billing every thing get proper as he has escalated to rectify that.

Now my landline connection is disconnected, my net connection is working as i request them not to disconnect this as i have some urgent daily office work at home. And for this April billing nothing got rectified and they are continuing with their over bill and this time also they have charged twice the monthly changes.


Please look into it and get it proper as i am getting inconvenience for the same. People are coming to my place to collect money which is causing me humiliation, even though problem is from your side.

For any clarification you can contact me on [protected].

--
Thanks & Regards,
Satish Kumar Sinha
Tata Consultancy Services
8th to 10th Floors, Kensington, Wing A,
Hiranandani Builders Special Economic Zone, Powai,
Mumbai - 400076, Maharashtra
India
Cell:- [protected]

Hi consumer complaint team,

I am using airtel broadband, my no. is[protected]. I got this connection and a plan of 30gb max unlimited. after 10 days i requested to migrate to 75gb plan. they confirmed me that its done. In the nxt month after using it for 10 days i got a sms and mail that my 30gb limit had beed completed so my speed will be reduced to 256kbps.

I talked to airtel customer care and they told me that am still in 30 gb plan. and it will be migrated only after 3month. and when i got the bill for october month, i was surprised to see that it was charged as 75gb plan. I again talked to airtel people and this time they told me that i was migrated in 75gb plan last month itself.

I have got airtel landline too with this connection. And in both 30gb and 75gb plan airtel provide call up to 2000rs free with a bill cap of Rs300 but now when i am asking about that they are telling that only for me this offer had been changed to 1500min airtel to airtel free.

kindly look after the matter please.

thanking you

Priyaranjan singh
Wipro technologies
mob no. [protected]

a/c.[protected]tel.40059139...its 3 month now bill not yet recived.
Ravi kadadi

R/sir; i m holder of mobile no [protected]. I m permanent customer of airtel. I have billing problem. I had reguested to PORT my no. Bt airtel company called me nd asked my problem. They were agreed nd asked me that we will call you again. Bt about one week has spent bt they not call me even. Pls tell me if my problem will be solved out or not??? Otherwise i PORT my no. Manish [protected]

Hi i have billing problem of mob no [protected]. nd i mailed at airtel nd i received a call from [protected] at 03:53 nd 03:58 yesterday. He asked me that your billing problem is geniune nd Rs 2900/- will be refund. Bt now company is refusing from this promise. Nd i have complete record of these calls. I never see this type of bad dealing who refused this type. If you can solve this problem then see it otherwise i will go in Cunsumer Court . Manish contact no [protected]

I have purchased dongle [protected] . I have not been told that Rs700/- is Dongle charges for that I could not pay the bill. Now they have locked the Dongle which i have purchsed for six months rental free.
Kindly refund the balance amount since I could not use this dongle any more