[Resolved]  Airtel Bangalore — Poor Customer service and Billing issues

Airtel Bangalore — Poor Customer service and billing issues

I had subscribed to MOBILE OFFICE on my GPRS phone last year. IN August 2008 I have sent the SMS for deactivation and got a response saying that it will be deactivated in 24 hours. There after I was never able to use the GPRS service as my phone was not registering with the airtel network for data access. After two months I Noticed that I am being charged a monthly fee of Rs 399 towards Mobile Office even though I had unsubscribed and validated via Airtel payment centre in Koramangala that GPRS is not active. When I called customer care, they refused to accept it at first saying that now that the bill has been paid, it cannot be reversed. I told them that when they can charge me adjustments from previous bill cycles for bill already generated, they must offer this to the customer when they have wrongly charged the customer. After lot of deliberation, I decided to terminate the connection and pay the last pending dues. On this they quickly called up and agreed to give me one month reversal and a further Rs 150 towards 50% of the previous month as an adjustment, This was done on October 20th. Surprising in the october bill I see I have been charged for MOBILE OFFICE again on a prorata basis for 10 days from 11th to 20th. I dont see the logic of charging me again and citing the reason that the official disconnection happend on 20th of October when they have acknowledge the error and reverted back the lat two months charges. Airtel even verified that I had not downloaded any content over that period which I claimed my conection was inactive. The lame reason they kept giving me is that we have problem activiating it on your SIM card but not updated in Billing. IN any case this time I decided to terminate the connection. Again a bunch of people called me to find out what was my problem - They dont look at the call history to find out why I have requested termination and I spent close to 30 mins each time explaining it to every representative who called me. While the call was in progress with the churn officer the call dropped and the CSR didnt bother to call me. Then I got a call from the network department asking if I had asked for disconnection on which I told them that the previous discussion was incomplete and only after that will I give my consent. IN two hours they have gone ahead and disconnected my cell phone on 24th November at 6 pm. On 25th November when I check my online account on the airtel portal I see that my account and number is showing active but I cannot access my bill details, but all callers are getting a message that 'This is not a valid number' .. I cant understand how a big service provider like Airtel manages to run their customer support in such a bad manner. I have been a Hutch Customer in Mumbao for over 8 years and enver faced a single problem with my connection or resolving any billing issues. I have finally decided never to go with Airtel for cellular services as this is not the first time I am facing issues. The CSR are dumbos and half the time they give a lame excuse saying their systems are undergoing upgrade and they cannot access my account details. This is after waiting more than 15 mins in the queue listening to music. Instead why dont they put a message to all callers saying that call back after some time if their systems are down. Several times I have requested for a call back and they have never done so even at escalation level 2 and 3 . I wonder if they really need me as a customer. I shall be disconnecting my second number as well as I dont want to face any more issues with them. I know that each cell phone company has it own set of problems, but unless they loose customers and learn a lesson the hardway with negative feed back on their QOS, will they even contemplate improving their business. IN the game of increasing their subscriber numbers they are loosing out on the quality of service and becoming less sensitive to customer issues. Believe me I gave them three months to sort out the issue after which I have decided to part ways. I really dont have the time or energy to followup up with the consumer forum, but hopefully my review will open the eyes of many who want a second opinion of Airtel.

I pay my bill very well in advance, now i have got a SMS asking me to pay Nov 2008 bill immediately.
I have paid on 10/11/2008 by cheque which has also been credited .why is that i got a message to pay to avoid disconnection.

hi
my sim deactivated.i submited very thing.pls give reply how to activated my sim.
regards
madan

My son had an Airtel post paid connection with number[protected] and he had it disconnected through an agent in 100' Ring road near Deve Gowda Petrol Bunk on 11/09/2008 and they gave hima a slip stating that your request for retention of number is received and was told that this is how a cancellation request is acknowledged. He left India on 13/09/2009 for further studies and could not have used his mobile which he took along with him for using in his pace of study. And he paid what ever was due through his citi bank credit card during Oct and Nov' 08. Now the trouble started. Peridically airtel will call our Home and tell bills are due from my son etc. Initally we explained patiently that thre can be no dues as my son had paid all dues etc. They refuse to accept or even refuse to talk to us ( his parents) and will talk only to him. then we gave his mobile no at sweden. After many calls and in the mean time my son sent the scanned copy of the cancellation acknowledgement and also the soft copy of the Cit bank credit card statements to airtel by mail to [protected]@airetel.in etc. Still the calls continued and I decided to take up the matter and sent the copies of the same to airtel by mail and finally one Mr.Mohammed arif of airtel Customer Service agreed by sending a mail that the connection is disconnected w.e.f. 31/12/2008. But this is not the end. Calls continued to come. and I even talked to their call centre. Finally they agreed that the request for disconnection is received on Feb 6th 2009 referring one of the mails received from my son and though he has not used the phone the charges for GPRS is to be paid up to 6th Feb, 2009. See the conflict. Their own customer Service Executive acknowledges that the connection is disconnected from 31/12/2008 though far back on 11/09/2008 my son got the disconnection slip, the local airtel people wants us to pay the dues till Feb 6th, 2009. Now I have received a threatening letter from Airtel if we do not pay up they will take legal action. Though we have been repeatedly telling them that we have sent the documents by mail, they want us to produce them personally at the local office in Bangalore.

Airtel Mobile — Billing issue and poor customer service

I am Airtel customer since last 6+ years. I have a corporate connection and Dec, I asked for plan change. MY plan was changed in 3 days time. But they didn't put me in CUG group.
I didn't notice that as well they didn't updated my airtel website account.

3 month later, all of sudden they change my account no and sent two bills in that month. On top of that they removed my SI for payment and didn't charge the bill.

A month later I see my bill with late penality. I called up customer care and raised the complain, also sent a mail to [protected]@airtel.
They replied they can't remove the penality and false claim that authorization from my card failed.
I asked for 3 month delay in adding me in CUG, group they don't have answer. Every time I hear that I will get a call back, but no body calls

Finally I sent a mail to nodalofficer etc, but no one bother to reply
In last few years, the airtel serice has gone pathetic including network and customer care. their network is always floating. Reaching to customer and finishing the call without any drop is a dream.

I haven't paid last 3 month, as I am waiting for correct bill with CUG benifit, but no body listen.

Plan to move one to some other vendor ...

Airtel Bangalore — Broadband line dead

My Broadband line is dead since past 4 days. I have registered complaints to the call centre, and am following up regularly, but nobody seems to have any idea about the problem.

Can i get some help.

Airtel Bangalore — Micro Sim not issued

Hello,

I have been following up with Airtel Jayanagar branch to provide Micro Sim... Till date I have not got communication on this

Regards

HI,

i got the update in 24 hours.

regards
manian

Infact less than 24 Hrs

This complaint has been resolved, please remove this from website

Regards
Naveen

My broadband cum fixed line, no. 4155 9585 is dead for telephones, but internet is working. It is through that internet line, I am sending you the complaint. Please reconnect the telephone line urgently.