[Resolved] Airtel — Billing Issue | |||
Dear Sir/Ma'am, This is to bring in to your knowledge that I Abhishek Chakravarty, migrated my two connections one aircel-[protected] one reliance-[protected] to my office airtel postpaid corporate connection to avail the benefit of the corporate plan. But due to some error by the company, the calling between both the number is getting inadvertently charged and due to this I have received inflated bills on both of these numbers. I made complaints through my other number but no solution is provided on this number. I request you to look in to this matter. Your quick response will be highly appreciated. Regards CA Abhishek Chakravarty Was this information helpful? | |||
Oct 15, 2016 Complaint marked as Resolved Verified Support Dec 31, 2012 Airtel Customer Care's response Namaste ( svln), This is to inform you that your concern listed on 29 Dec. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 53 Comments | |||
Comments
I was supposed to have 2G combo plan in which 500 MB of free internet usage availabe on my Airtel Postpaid SIM which was activated on 29th August 2012. When I got my Postpaid SIM, for the confirmation, I called Airtel Customer Care on 29th August 2012 and they told me that I had free internet usage of 500 MB. Later, I got an SMS that my credit limit was exceeded, so, I verified again and they told me that there is no free internet service available in my plan. As, I was in urgency, I paid Rs. 900 as they told me that this would be resolved when my bill would be generated.
And when I ask them to forward the call to their manager, their manager is always busy and then they ask me that they will contact me within 4 hours. But there was no call from them after that. And that happened 4-5 times.
Also, when I ask them that I can wait to connect to their manager, they drop the call.
Now, they are denied to pay back my money.
And when I ask them to forward the call to their manager, their manager is always busy and then they ask me that they will contact me within 4 hours. But there was no call from them after that. And that happened 4-5 times.
Also, when I ask them that I can wait to connect to their manager, they drop the call.
Now, they are denied to pay back my money.
i ramesh g on Saturday i put message on net about airtel usb dongle first page open asking details about my name, mobile no, and state. after some time i received call from aitel office they are telling about post paid plans but i am not interested i said. after airtel customer care center call person told to later prepaid person call to you i received from call [protected] i received call and he explain about pre paid plans i agree he gave airtel usb dongle for the cost rs.1800/- 1 month free data usage (plan Rs. 250/- 1 gb ). but airtel person not lifting my call i did several times with another phone he is not lifting the phone when i purchased the dongle on that time he change actual sim he replaced in that place he put 3 months old airtel sim in that dongle how can he got my mobile no airtel representative or distributor what ever may be that person cheated me. Ramesh .g. H.No. 17-1-386/s/78 mall reddy nagar sagar road green park colony Hyderabad (Mo No.[protected]) now i am going through media if it not solve my problem in 4 working days. one of my best friend journalist he is doing job in ABN andra jyothi
I applied for aitel broadband connection. For that I got a connection number [protected].
For some time I am getting calls to pay bill for these two numbers [protected] and [protected].
Airtel is harassing me for other number for quiet a while now. I don't know what they did on there end but its getting difficult now. ONE FORM ONE NUMBER, how do I get this across to airtel, all my effort are in vain. Its not my problem that they assign me more than one number and are now expecting me to pay for all of them.
For some time I am getting calls to pay bill for these two numbers [protected] and [protected].
Airtel is harassing me for other number for quiet a while now. I don't know what they did on there end but its getting difficult now. ONE FORM ONE NUMBER, how do I get this across to airtel, all my effort are in vain. Its not my problem that they assign me more than one number and are now expecting me to pay for all of them.
Airtel has gone nuts!
On December 22 I received this email from Airtel.It is evident from that my add-on number was fully deactivated by 09/07/2012.This itself is much beyond my actual stoppage of that connection in Feb 2012.You will note that this mail does not refer to any outstanding against that number.
[protected]@in.airtel.com
Dec 22 (5 days ago)
to me
Namaste!
Ref: Email dated[protected], expressing concern regarding the service rendered for your airtel mobile number [protected].
We regret for the delay in response.
Thank you for your email to airtel and the opportunity to assist you.
We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.
We would like to inform you that, your airtel mobile number has already been temporarily suspended with effect from[protected] and it will be permanently deactivated within 30 days from the date of temporary disconnection.
Please do write in for any further assistance.
Yours Sincerely,
Mamatha K
Customer Care
Bharti Airtel Limited
Today,I received this email from another arm of Airtel:
collections.[protected]@in.airtel.com
12:02 AM (8 hours ago)
to me, ravindra.s, lakshmi.m
Dear Customer,
It was a real pleasure for us to serve you in the past. We always look up to you for your continuous support and feedback,which has helped us innovate products and services best suited to your needs.
We here by inform you that the above mentioned account has been Inactived. As per our records, there is an outstanding amount of Rs. 5168.63 /- towards your airtel mobile : [protected]. Request you to clear the outstanding on or before 28th Dec 2012 to avoid further proceedings.
You can make payments using your Credit Card or Debit card with our online easy pay option. Kindly logon to www.airtel.in for more details or walk in to your nearest airtel relationship center to make the payment.
For any queries or payment pickup, please do get in touch with our representative. 'Ravindra : [protected] between 9:00 AM to 7:00 PM
Note: Please do not reply on this e-mail. For further communication, mark a mail to 'ravindra.[protected]@logixmanagement.com,lakshmi.[protected]@logixmanageme...⇄ with your contact detail
Thanking You
Bharti Airtel ltd
MANAGER COLLETIONS
It is obvious that Airtel’s right hand does not know what its left hand is doing.
Where does an innocent customer stand in all this corporate arrogance?
Backgrounder
Airtel is continuing to threaten me.
I had an Airtel mobile number from 2004 till January 2012.In February 2011 I bought an iPad and wanted a microsim card to activate the network on it. The Airtel office in Jayanagar 3rd block, Bangalore recommended that I take an add-on number and gave me a microsim card for Rs 50 along with an additional number, [protected]. They also told me that for convenience both the numbers would be featured in the same monthly bill
The microsim card did not work and I took it to the main Airtel office in Bannerghata Road. There no one knew how to activate the connection and they were ready to give up. I asked them for their Head Office number to complain. Immediately they contacted several technical people and in five minutes managed to activate it.
By December 2011 I was fed up with the signal strength of my main Airtel mobile line and applied for number portability. Airtel never responded. I sent them a reminder in January 2012 and finally the number was ported to Tata DoCoMo. Airtel also confirmed that I had no outstanding against my numbers.
I always paid my Airtel bills online from their website, www.airtel.in. After January 2012 I did not see any bill against any of my old Airtel mobile numbers. From April 2012 I started receiving calls from Airtel saying that I have an outstanding amount against my add-on number. I explained the whole story about the porting to the caller. After that every month I would receive the call and I would repeat the story. I also pointed out that my account on their website did not feature any mobile bill against my name.
On August 20 I received a call from a person claiming that he was the collection agent for Airtel and that he wanted me to settle the outstanding amount of Rs 2700/-.I explained to him, too the whole story. Immediately he went on the threatening mode and informed me, “I know your address. I know how to get the money out of you.”He would not listen to any of my explanation. He called me a second time and again threatened me. He also accused me of giving that microsim card to someone else, as if I am a terrorist.
After this I called up the Airtel Nodal Officer and explained the threat to her. She now claimed that my outstanding was Rs 3400/-.I asked her why the customer should be penalized for Airtel’s administrative deficiency. She also confirmed that the additional microsim card had not been used all these months. I told her that in the preceding months I had not received a single bill for that add on card. She claimed that Airtel SMSed me the dues on that number. She had no answer when I told her that the microsim was for use in an iPad so there was no question of my receiving any SMS. She promised to escalate the issue and get back to me in 72 hours.There was no call from her(Ms Sindhu) after that.
All was quiet in September and October and I presumed that Airtel had realized their mistake and cancelled all the supposed outstanding.Suddenly in November and again today,December 7th I got calls from the collection agent saying that my outstanding was now Rs 4750.
I again called up Airtel today and spoke to the customer service executive.She took down all the details and also confirmed that I had spoken to the Nodal Officer in August.The executive has escalated the issue to her reporting manager and given me complaint No. 47474102.
In fact the official Airtel site also showed that I have no outstanding:
I have no confidence that any one in Airtel really understands customer viewpoints.
Meanwhile I am running scared that the Airtel goons will be waiting to pounce on me.
On December 22 I received this email from Airtel.It is evident from that my add-on number was fully deactivated by 09/07/2012.This itself is much beyond my actual stoppage of that connection in Feb 2012.You will note that this mail does not refer to any outstanding against that number.
[protected]@in.airtel.com
Dec 22 (5 days ago)
to me
Namaste!
Ref: Email dated[protected], expressing concern regarding the service rendered for your airtel mobile number [protected].
We regret for the delay in response.
Thank you for your email to airtel and the opportunity to assist you.
We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.
We would like to inform you that, your airtel mobile number has already been temporarily suspended with effect from[protected] and it will be permanently deactivated within 30 days from the date of temporary disconnection.
Please do write in for any further assistance.
Yours Sincerely,
Mamatha K
Customer Care
Bharti Airtel Limited
Today,I received this email from another arm of Airtel:
collections.[protected]@in.airtel.com
12:02 AM (8 hours ago)
to me, ravindra.s, lakshmi.m
Dear Customer,
It was a real pleasure for us to serve you in the past. We always look up to you for your continuous support and feedback,which has helped us innovate products and services best suited to your needs.
We here by inform you that the above mentioned account has been Inactived. As per our records, there is an outstanding amount of Rs. 5168.63 /- towards your airtel mobile : [protected]. Request you to clear the outstanding on or before 28th Dec 2012 to avoid further proceedings.
You can make payments using your Credit Card or Debit card with our online easy pay option. Kindly logon to www.airtel.in for more details or walk in to your nearest airtel relationship center to make the payment.
For any queries or payment pickup, please do get in touch with our representative. 'Ravindra : [protected] between 9:00 AM to 7:00 PM
Note: Please do not reply on this e-mail. For further communication, mark a mail to 'ravindra.[protected]@logixmanagement.com,lakshmi.[protected]@logixmanageme...⇄ with your contact detail
Thanking You
Bharti Airtel ltd
MANAGER COLLETIONS
It is obvious that Airtel’s right hand does not know what its left hand is doing.
Where does an innocent customer stand in all this corporate arrogance?
Backgrounder
Airtel is continuing to threaten me.
I had an Airtel mobile number from 2004 till January 2012.In February 2011 I bought an iPad and wanted a microsim card to activate the network on it. The Airtel office in Jayanagar 3rd block, Bangalore recommended that I take an add-on number and gave me a microsim card for Rs 50 along with an additional number, [protected]. They also told me that for convenience both the numbers would be featured in the same monthly bill
The microsim card did not work and I took it to the main Airtel office in Bannerghata Road. There no one knew how to activate the connection and they were ready to give up. I asked them for their Head Office number to complain. Immediately they contacted several technical people and in five minutes managed to activate it.
By December 2011 I was fed up with the signal strength of my main Airtel mobile line and applied for number portability. Airtel never responded. I sent them a reminder in January 2012 and finally the number was ported to Tata DoCoMo. Airtel also confirmed that I had no outstanding against my numbers.
I always paid my Airtel bills online from their website, www.airtel.in. After January 2012 I did not see any bill against any of my old Airtel mobile numbers. From April 2012 I started receiving calls from Airtel saying that I have an outstanding amount against my add-on number. I explained the whole story about the porting to the caller. After that every month I would receive the call and I would repeat the story. I also pointed out that my account on their website did not feature any mobile bill against my name.
On August 20 I received a call from a person claiming that he was the collection agent for Airtel and that he wanted me to settle the outstanding amount of Rs 2700/-.I explained to him, too the whole story. Immediately he went on the threatening mode and informed me, “I know your address. I know how to get the money out of you.”He would not listen to any of my explanation. He called me a second time and again threatened me. He also accused me of giving that microsim card to someone else, as if I am a terrorist.
After this I called up the Airtel Nodal Officer and explained the threat to her. She now claimed that my outstanding was Rs 3400/-.I asked her why the customer should be penalized for Airtel’s administrative deficiency. She also confirmed that the additional microsim card had not been used all these months. I told her that in the preceding months I had not received a single bill for that add on card. She claimed that Airtel SMSed me the dues on that number. She had no answer when I told her that the microsim was for use in an iPad so there was no question of my receiving any SMS. She promised to escalate the issue and get back to me in 72 hours.There was no call from her(Ms Sindhu) after that.
All was quiet in September and October and I presumed that Airtel had realized their mistake and cancelled all the supposed outstanding.Suddenly in November and again today,December 7th I got calls from the collection agent saying that my outstanding was now Rs 4750.
I again called up Airtel today and spoke to the customer service executive.She took down all the details and also confirmed that I had spoken to the Nodal Officer in August.The executive has escalated the issue to her reporting manager and given me complaint No. 47474102.
In fact the official Airtel site also showed that I have no outstanding:
I have no confidence that any one in Airtel really understands customer viewpoints.
Meanwhile I am running scared that the Airtel goons will be waiting to pounce on me.
Airtel Bill Paid in AIRTEL relationship center PUNE -SINHGAD road.
I found it is still not deducted from my present bill & showing unpaid - Even after showing Proofs.
My repeated visits & requests have been sheer waste of time & Recently services have been also stopped.
I could not get good support from Airtel relationship center persons nor even Suitable person suggested to resolve Issues.
My faith in Airtel good services perished - I would never use it again.
Considering Unsesitivity of the AIRTEL - I decided today to abandon AIRTEL & to go for better one.
I found it is still not deducted from my present bill & showing unpaid - Even after showing Proofs.
My repeated visits & requests have been sheer waste of time & Recently services have been also stopped.
I could not get good support from Airtel relationship center persons nor even Suitable person suggested to resolve Issues.
My faith in Airtel good services perished - I would never use it again.
Considering Unsesitivity of the AIRTEL - I decided today to abandon AIRTEL & to go for better one.
Hi Sir/Madam,
I have received the bill for the last month and my complain was that from the last 3 years i havent received any bil and i normally get the information to pay the bill by phone . . .
but recently i found that in the current bill i have been charged the late payment charges of Rs 100 and i asked for the bill from the day i am using this no. as this means that i havent received any bill and when i get the call i normally make the payment and that means that with no fault of mine i have been paying the LPC with the bill, which is rediculous and whenever i call the cust services . . .after listening to my issue. . they inform me that the systems are doun and call after 24 hours. ..thatmeans whenever we call with the complicated issues . .ur representatives are not capable enough to help the customers and when u ask for the manager. .they hung up on you.
So will request you to check all my bills and give me the waiver of all the LPC on the bills as if i will not get the satisfactory response. . i will write the mail to Mr. Mittal and i will go to the consumer court
Regards
Shalini
ph. no. [protected]
I have received the bill for the last month and my complain was that from the last 3 years i havent received any bil and i normally get the information to pay the bill by phone . . .
but recently i found that in the current bill i have been charged the late payment charges of Rs 100 and i asked for the bill from the day i am using this no. as this means that i havent received any bill and when i get the call i normally make the payment and that means that with no fault of mine i have been paying the LPC with the bill, which is rediculous and whenever i call the cust services . . .after listening to my issue. . they inform me that the systems are doun and call after 24 hours. ..thatmeans whenever we call with the complicated issues . .ur representatives are not capable enough to help the customers and when u ask for the manager. .they hung up on you.
So will request you to check all my bills and give me the waiver of all the LPC on the bills as if i will not get the satisfactory response. . i will write the mail to Mr. Mittal and i will go to the consumer court
Regards
Shalini
ph. no. [protected]
This is regarding international roaming charges which airtel applied against mobile number [protected].
As per airtel one outgoing call was made from my mobile in international roaming. Call duration for that call was around 8 hours and charges around 96000 Rs.
I requested to disconnect the number and requested following information before paying the bill
1. Please share international roaming activation request which airtel received from me.
2. Is airtel allowing more than one hour continuous international call ? If yes, please let me know maximum allowed duration for international call.
3. Why charges exceeded credit limit ? Credit limit for my account was 28000 Rs.
Airtel was continuously saying there is no credit limit in international roaming.
I didn't get what is meaning of credit limit then.And I requested supporting documents where airtel claims that International Roaming charges will not come in credit limit. And why airtel sends message for credit limit if charges exceeds credit limit in International Roaming.
I contacted customer care and nodal officers for same information. In starting I received replied like
"We investigated and charges are valid.".
But no body provided information requested by me. When I repeatedly asked to provide requested information they refused to provide me information because number has been disconnected.
My concern is why Airtel expecting money from me for disconnected number if they can't provide me information for disconnected number.
Email: [protected]@yahoo.co.in
As per airtel one outgoing call was made from my mobile in international roaming. Call duration for that call was around 8 hours and charges around 96000 Rs.
I requested to disconnect the number and requested following information before paying the bill
1. Please share international roaming activation request which airtel received from me.
2. Is airtel allowing more than one hour continuous international call ? If yes, please let me know maximum allowed duration for international call.
3. Why charges exceeded credit limit ? Credit limit for my account was 28000 Rs.
Airtel was continuously saying there is no credit limit in international roaming.
I didn't get what is meaning of credit limit then.And I requested supporting documents where airtel claims that International Roaming charges will not come in credit limit. And why airtel sends message for credit limit if charges exceeds credit limit in International Roaming.
I contacted customer care and nodal officers for same information. In starting I received replied like
"We investigated and charges are valid.".
But no body provided information requested by me. When I repeatedly asked to provide requested information they refused to provide me information because number has been disconnected.
My concern is why Airtel expecting money from me for disconnected number if they can't provide me information for disconnected number.
Email: [protected]@yahoo.co.in
This is regarding international roaming charges which airtel applied against mobile number [protected].
As per airtel one outgoing call was made from my mobile in international roaming. Call duration for that call was around 8 hours and charges around 96000 Rs.
I requested to disconnect the number and requested following information before paying the bill
1. Please share international roaming activation request which airtel received from me.
2. Is airtel allowing more than one hour continuous international call ? If yes, please let me know maximum allowed duration for international call.
3. Why charges exceeded credit limit ? Credit limit for my account was 28000 Rs.
Airtel was continuously saying there is no credit limit in international roaming.
I didn't get what is meaning of credit limit then.And I requested supporting documents where airtel claims that International Roaming charges will not come in credit limit. And why airtel sends message for credit limit if charges exceeds credit limit in International Roaming.
I contacted customer care and nodal officers for same information. In starting I received replied like
"We investigated and charges are valid.".
But no body provided information requested by me. When I repeatedly asked to provide requested information they refused to provide me information because number has been disconnected.
My concern is why Airtel expecting money from me for disconnected number if they can't provide me information for disconnected number.
I am seeing all these charges invalid and requesting to resolve the issue.
As per airtel one outgoing call was made from my mobile in international roaming. Call duration for that call was around 8 hours and charges around 96000 Rs.
I requested to disconnect the number and requested following information before paying the bill
1. Please share international roaming activation request which airtel received from me.
2. Is airtel allowing more than one hour continuous international call ? If yes, please let me know maximum allowed duration for international call.
3. Why charges exceeded credit limit ? Credit limit for my account was 28000 Rs.
Airtel was continuously saying there is no credit limit in international roaming.
I didn't get what is meaning of credit limit then.And I requested supporting documents where airtel claims that International Roaming charges will not come in credit limit. And why airtel sends message for credit limit if charges exceeds credit limit in International Roaming.
I contacted customer care and nodal officers for same information. In starting I received replied like
"We investigated and charges are valid.".
But no body provided information requested by me. When I repeatedly asked to provide requested information they refused to provide me information because number has been disconnected.
My concern is why Airtel expecting money from me for disconnected number if they can't provide me information for disconnected number.
I am seeing all these charges invalid and requesting to resolve the issue.
Hi, I have been using [protected] for last 7 years plus, I have had a good relation with Airtel. For last month I got a bill of 6800, the usage has been never gone beyond 4000, I was surprised how the bill got so high. Called up the customer care, they asked me to call the apellate. Called them several times, they said, you used to get discount in last all bills this time you have not got, they will do the changes and have send it to the billing department. Their hasnt been a delay in payment ever, so I kept following airtel, calling them between 12 th of Jan to 30 th of Jan for a solution ( billing cycle 11th to 11th ). Finally when I called on 30th I was irritated and said them, if they cant give the solution today ( 30th is the due date of payment ) I will be not paying them. They never came back to me after that, I got consious and called them today again what had hapenned, as their was another bill of 6800 had been generated. The reply what I got from Airtel was that by mistake they had been giving me discount and now no discount was posibble and need to pay the same. I was surprised as I will be paying another 6800 for this month also. My usage has been same and hasnt changed much.
Let me know what can be done in this case.
Warm Regards
Nikhil.
Let me know what can be done in this case.
Warm Regards
Nikhil.
Hello Sir/Madam,
I was using a broadband connection[protected]. The speed was 16mb
Billing period is 5th of every month.
1. By Nov 5th 2014, the connection speed was 512kb and i raised a complaint on that. It got resolved on
17th nov and i raised complaint on billing wave of for the non usage for the period.
2. By Nov 27th i raised complaint to shift my connection to another tower which 200 mtrs away from the
previous one. But Airtel told that they donot have facility and they would disconnect the line.
So my billing pending was only for the month Nov 2014 which is also should have some discount for the
non-usage of the period Nov 5th to Nov 17th 2014.
But Airtel is sending reminder to pay bill for the period Nov 2014 to Till date.
I am keep on talking to customercare and sending mails to Airtel on this every time and they dont turn up for this issues.
Please help to close this connection which i dont want to continue with Airtel.
Thanks,
Sashi N
I was using a broadband connection[protected]. The speed was 16mb
Billing period is 5th of every month.
1. By Nov 5th 2014, the connection speed was 512kb and i raised a complaint on that. It got resolved on
17th nov and i raised complaint on billing wave of for the non usage for the period.
2. By Nov 27th i raised complaint to shift my connection to another tower which 200 mtrs away from the
previous one. But Airtel told that they donot have facility and they would disconnect the line.
So my billing pending was only for the month Nov 2014 which is also should have some discount for the
non-usage of the period Nov 5th to Nov 17th 2014.
But Airtel is sending reminder to pay bill for the period Nov 2014 to Till date.
I am keep on talking to customercare and sending mails to Airtel on this every time and they dont turn up for this issues.
Please help to close this connection which i dont want to continue with Airtel.
Thanks,
Sashi N
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told me I had bought some smart-bytes which I haven't bought ever. I even filed a complaint on customer care 3-4 times but there was no proper feedback from their side i even wrote an email to them but they denied correcting my bill, they forcefully are telling me that i have bought and used these extra bytes and now the price has even increased to 7646, god knows for what reason but I am definitely not interested in paying extra money specially for things I haven't used. I want you to kindly look into the matter as soon as possible.