[Resolved] Airtel Broad Band, Mobile & Land Line — Not attending to complaint, unnecessary charges for items not requested but confirming by sms that we requested...... | |||
To whomsoever it may concern, I called customer care and informed to Mr. Ramesh regarding the cancellation of my broad band connection. Hope to get it resolved. F. Antony Jayakumar From: Jayakumar, Antony (India) Sent: Friday, May 04, 2012 1:44 PM To: '[protected]@in.airtel.com' Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|] To whomsoever it may concern, Its not regarding billing which is of most concern. I have requested in below mail for disconnection of internet/broadband connection. Is it taken care? If yes reply. Thank you for the usage checking using login details in your portal which I will check to verify if it is required. Pls do the needful with urgency. Regards Tony From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Friday, May 04, 2012 11:07 AM To: Jayakumar, Antony (India) Subject: Re: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|] Dear Customer, Ref: Email dated[protected], regarding billing and usage data for airtel account number [protected]. Thank you for writing to airtel. We would like to inform that as per our records network issue has been resolved with in given service level agreement. Hence no adjustment applicable. Further, we would like to inform that we do not have the privilege to provide the data usage. We would like to inform you that to view the unbilled usage of your account, we request you to follow the procedure given below for the same: 1. Logon to our website, www.airtel.in/myaccount 2. Please login with the given username and the password and you would be able to view your billing related details. 3. Click on "Account information" option 4. Click on " DSL ID under airtel number" 5. Click on " view unbilled" to view the summary of the unbilled usage details. 6. Click on "click here" to view the details details of your unbilled usage. Please note that the unbilled usage may be availed within a time span of 48 hours of your bill generation. Hence, we request you to wait till the next bill generation date to get the details of the bill. It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you. We hope that we have been able to address your query suitably. Please do write in for any further assistance. Warm Regards, Harshini H customer care executive bharti airtel limited. Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Click here to provide feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E6296891EA2C6E97FC 0 C D7998E5256F9AFC1C6180CA1E61A0E52461A2E5296AA8E5276B92FD 5 6 D F74&refno=Qrc[protected] [protected]Original Message[protected] From: Antony.Jayakumar To: [protected]@in.airtel.com Cc: Sent: 03/05/2012 11:01:04 PM Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|] To whomsoever it may concern, Still my problem is not resolved and I did not receive any confirmation. I again reiterate that I was unable to use my broadband for many days and will be paid accordingly. I request to send the usage data prior producing the bill. Thank you and best regards F. Antony Jayakumar From: Jayakumar, Antony (India) Sent: Monday, April 30, 2012 4:58 PM To: '[protected]@in.airtel.com' Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|] Dear Mr. M. Simon/to whomsoever it may concern, Pls find enclosed the following details as per below mail for your necessary action A/c # [protected] Broadband a/c[protected]¬_kk. ¿ to be cancelled Airtel Land line # 080 ¿ 41105610 ¿ to be retained Thank you and best regards F. Antony Jayakumar From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Monday, April 30, 2012 4:25 PM To: Jayakumar, Antony (India) Subject: Re: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|] Dear Antony Jayakumar, Ref: Email Dated 30/04/2012, requesting for Cancellation of Broadband connection. Thank you for your mail to Bharti airtel and the opportunity to assist you. We request you to write an e-mail directly to [protected]@in.airtel.com with landline number along with the state code in the subject line of your e-mail to initiate further. We hope that we have been able to assist you suitably. Please do write in for further assistance. Yours Sincerely, M Simon Customer Care Bharti airtel Limited Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Click here to provide feedback https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=65A7E12F4849 4B4F[protected]C4DBEC2C5C8C934B3144FB0D23254BAD33656BBDD206CADD43F454BBCC4CD&...⇄ =Qrc[protected] [protected]Original Message[protected] From: Antony.Jayakumar To: [protected]@in.airtel.com Cc: Sent: 30/04/2012 01:25:22 PM Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|] Hi Rekha, I had made a request for disconnecting my broad band connection and they were supposed to call me on the same in 24 hours. (by yesterday). I wanted to retain the land line number and disconnect the broadband connection. Pls let me know the best plan. Pls call me. Regards, F. Antony Jayakumar (Tony) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
the connection has parellel line and one line is still not working for which I made the complaint.The situation is still same
AIRTEL TELECOM — not attending complains
i have made complain regarding my IPTV connection to airtel call center(complain no:[protected]. after so many reminders from my side and assurance from call center no action have been taken so far. this is frustrating and unacceptable from an organization like Airtel.42%
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Bharti Airtel — non attending the complaint for landline no
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