Airtel Broadband — Frequent drop in internet connection

rames29

from Mysore, Karnataka

Address:

Bangalore, Karnataka

Dear Sir,

I have been facing frequent disconnection problem of Broadband internet since 6 month. I have raised seveal complaints with different compaint number, the issue has not solved yes and they are asuming the complaints has been resolved and closing all the complaints. Recently I have a raised a compaint with complaint number 3128852. Now the customer care says that the compaint has been closed withoput confirming with me that issue has resolved (the fact that the issue still persists, I have feb up raising a compaint every fornight, do we have any solution for this? I have been paying thier bill promptly since six years.

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amarkris

from Mysore, Karnataka

I have been facing the problem of the frequent internet disconnection. Am using an Airtel ADSL connection. This problem has started ever since Airtel reported a major breakdown in Bangalore about three weeks ago.

There is a break in the connection; but it restores on its own immediately. Its aggravated when the connection is operating at near-about its max speed. (For my plan (2GBps for first 20 GB download, thereafter 512 KBps though all that I get is approx 220 KBps and 60KBps respectively).

This problem occurs with or without a router in place.

Have contacted Airtel who sent their service engineer promptly. He did try to rectify the issue; but it still persists.

From the internet (http://smallbusiness.chron.com/causes-high-speed-internet-connections-disconnec...⇄ I quote:

Service Provider Issues: While Internet service providers usually seek to provide the maximum uptime possible to their customers,
occasionally service upgrades, hardware failures, misconfigurations and other issues on their side of the connection may drop you offline. If your entire system loses its connection and your router reports no access to the external network, you may need to contact your provider to report the outage. In some cases, the defect that knocked you offline may not be readily apparent, so reporting an outage at your earliest opportunity can help you get back online as soon as possible.

Is this a service related issue - with the too many subscribers on line and inadequate infrastructure to support it?

Amarnath Krishnaswamy

[protected]@hotmail.com