Airtel Broadband — Bill received for No service Provided
In the month of May, our broadband connection was not working for about 10 days. We raise a request to customer care, and was given assurance from their manager (Janet). That our bill will be taken care, by giving the waive off. In the mean while I transfer the connection from my roommate to my name. I received the first bill of 1130 (Bill #[protected] and account number [protected].
I thought that 1130 amount is after waive off. So I paid the bill on the same day, I recieved the bill.
Then I got another bill (Bill #[protected], account number [protected]. With bill amount of Rs 330.
When I call customer care, and talk to his manager. He told me that it is my fault that I have paid the bill on time. And Now I have to repay the bill of 330.
I told to customer care, and was assured that my generated bill will be of only 20 days, because only for that time, I have used their service. But now instead of giving waiver, they are asking for full money and saying that it is my fault.