Airtel Broadband — Billing and Shifting

message me my number [protected]. claim87

Airtel — Unnecessary hassle

I had replaced an Airtel sim in early April as i had lost the previous one. From the time i bought the sim it frequently displayed "Waiting for sim update" this was a big nuisance as i had to restart the phone evertime this happened otherwise it would not work.
I called the customer care and told them several times, but every time they said the fault was in my mobile. But i checked it out and found that the problem was with the sim. So i directly went to the airtel office. There they r teling me that if replace my sim all would be fine.
I said ok.
They tell me i had to pay for it. Is'nt that mad?? Why should i pay for their fault?? I don't know wat to do but this is atrocious...

Airtel Broadband — Arbitrary/Illegal termination of services

dear air,
I have been using Airtel boradband services and my landline phone number for the same was[protected].
The company has a history of wrong billing and i too sufferred from it. To begin with, i was using Rs. 555 plan and i asked for the change of plan to Rs. 250 plan on 21st January but i was billed as per the earlier plan only for the next three months i.e.February, March and April and when i objected to it some waver was offerred to me and my phone line was reconnected in the month of may. However, after paying the bill well in time for the month of May, my services were terminated on 30th may without giving me any reason.
when i called up the customer care on 3rd July (Reference number[protected], the person told me that your line is dead and we will get it checked by tomorrow. We waited till 6th July but no one turned up and then when we called up again (reference request number[protected], they told me that it will be corrected by 7th July. The mental agony continued and when i called up again on 7th, after speaking to them for 35 minutes and after transferring my call from one department to another no one took the accountability and finally said that my number is redlisted and that it has been permanently disconnected. When i asked the reason for the same, i was told i was given a number[protected]Mr. Anant Jain) and asked to speak to him. He too failed to explain why the services were terminated and went on to ask me to apply for re-connection. When i said that how can you terminate my services for no rhyme or reason, he said he knows nothing more about it.
Can a company just terminate my services for no fault of mine and without assigning any reason? I am shocked and disappointed and want a legal action on the issue
Anant Jyoti
[protected]

Airtel Broadband — Register compliant over phone

The online phone system asks you to enter all customer details (landline phone number) and the call center personal ask you for the same information again. When I mentioned that I had already entered this information, they mentioned that it is not available for them.

It's so counter intuitive to harass the consumer by asking for this information in the first place.
Whoever is responsible for this system, should definitely be ashamed of building such a lousy system.

Frustrated consumer :(

sathya

[protected]
Dear sir, Attn to: Mr Robert

Sub: Broadband internet connection. And revision of bill period for every month
Writing the correct address of customer in the bill.
Ref: Account No: 14959252 and Billno[protected] dt. 6th July, 2009

The Airtel Broadband internet connection at my residence at Thiruvanmiyure, Chennai-41 was installed commissioned and activated on[protected].by Mr.SARAVANAN of M/s Airtel. I have discussed with Mr THAJINAMOORTHY of your booking of Airtel internet connection officer and MR. GODWIN & MADAM SHEELA of your Billing department for the billing date and period of billing of every month to suit my central government office procedure to avail reimbursement facility for my grade officer. They have agreed to give the I bill which starts with date 30-6-09 or 1-7-09 and covers the period upto 25-7-09. so that the next consequent bills for every month will come under the regular cycle of 26th of every month to 25th of every consequent month. For example II bill cover the period from 26-7-09 to25-8-09.This will suit your regular your bill period which is in your conventional practice. A letter regarding this has been handed over to Mr SARAVANAN to submit the same to Mr. GODWIN & madam SHEELA Mr THAJINAMOORTHY.
However, I have received the I bill dt 6th July 2009 for the period from 5-6-2009 to 4-7-2009 which is not suitable for me and I can not pay for the same. I won’t pay for the period before the date of activation of your broadband internet connection.
Hence please change your bill period for I bill dt 6-7-2009 and future consecutive bills for the period from 26th of every month to 25th of every consequent month.
Kindly send the bill to my correct address: R.Thiagu,
H43/G2, Thendral Apartment,
Thiruvalluvar Nagar,
Thiruvanmiyur, Chennai-41

Thanking you,


With regards
R.THIAG

Airtel Broadband — disconnection of no 47095674

i called air tell several times from 1st of june till date i got the compaint reference no also but my connection no 47095674 is not getting
disconnected till 12th july 2009 evertime i received a call fordisconnection but no one used to visit my premises.i had a very bad experince with airtell .

Airtel Broadband — Shifting of Connection not Fulfilled Despite Multiple Requests

I shifted my residence on the 1st of June, 2009 and promptly called up Airtel Broadband services to request my connection (phone no.[protected] to be shifted to my new residence. Both I and my wife are working, and hence, unavailable during office hours on weekdays. For a brief period of time, particularly the first and the second week of registering my request, I regularly received calls from the designated technicians asking me to provide him with a time when they could come and fix up my telephone and broadband connection. I fixed up a time for 4 consecutive weekends with the technicians. The technicians, however, failed to turn up on any of the scheduled dates and times and reported that the request has been fulfilled.

The details of the two technicians involved in this are provided below:
Yogesh: [protected]
Tarachand: [protected]

These two technicians regularly called me up for a month fixing up some time and they would never turn up. They would then call me up the next day to inform me that the landline and broadband connections were fixed. After this happened a few times, I received a bill for the period when my phone and broadband connection were not in use.

The problem has still not been resolved and I am still waiting for Airtel to take action against my request.

I would really appreciate if someone could take up the matter with Airtel and take note of the unprofessional behavior of their technicians. I would also really appreciate if strict action is taken against the technicians, Yogesh and Tarachand.

On Saturday the 11th of July 09 one executive Mr. Srinivas executive came to my place at DDA Flats Munirka New Delhi as I needed broadband connection urgetntly because my son who is in Chandigarh in Infosys come and he needs the net. This I had told the executive he promised that the broadband will be installed positively by 14th of July 09. Today is 18th of July 09 nobody has informed me as to what the problem is why broadband is not installed I had called your customer care No. and had talked to Mr. Shohbhit at Okhla no. and he told that it will be installed soon. Than I took Mr. Jatin on 41614777 at nodal office he said broadband will be installed soon. He will revert back to me and give a feedback than I called Mr. Bharat in Okhla office 44441111 and lastly I talked to Mr Deepak Kumar on [protected] he also promised to do the needful. Till date I have to receive a feedback from Airtel. Sucah a horrible, worst, garbage and rotten service from Airtel. If such big bosses cannot tell or detect the problem than only god can save Airtel not a human being. Such a horrible service I have not seen from any service provider even not from the LCO, MTNL or BSNL. May god help Airtel . Chander Bhushan Mob: [protected]

Airtel Broadband — cheating customer to promote sales

THIS IS A COMPLAINT FROM ME TO YOUR NOTICE -
I AM JATIN AGARWAL MY LANDLINE NO. [protected] / ACCOUNT NO. 14928657
ON 10-06-09 Mr.SARVANAN HAVE CALLED ME UP TO [protected] FROM ANNA NAGAR REACH TELECOMUNICATION & EXPLAIN ME ABOUT AIRTEL BROAD. I ASKED HIM ABOUT AIRTEL Rs. 499 PACK WHICH HAS NIGHT UNLIMATED DOWNLOADING SPEED UPTO 2 MPS, TIMING IS ( 9PM - 8AM ) & Rs200 WORTH OF RUPPEES CALL FREE DAY USAGE 1.5 GB. HE TOLD ME THAT HE WILL COMFIRM WITH HIS SALE MANAGER Mr.SASI KUMAR & GET BACK TO ME. AFTER 10MINS HE(SARVANAN) CALLED ME AT SAME NO. [protected] & TOLD ME THAT THE PLAN CAN BE GIVEN TO ONLY CERTAIN AREAS TO CERTAIN CUSTOMERS. HE VERIFIED MY RESIDENCE ADDRESS & TOLD ME THAT PLAN CAN BE GIVEN TO MY AREAS. HE (SERVANAN) EXPLAINED ME THE PROCEDUCER THAT IT CANT BE GIVEN TO NEW CUSTOMER ONLY AFTER A MONTH A CUSTOMER CAN CHANGE THE PLAN TO 499 PACK. HE TOLD ME THAT BILL GETS GENERATED AFTER A MONTHS & ONCE IT GET GENERATED HE TOLD ME TO CALL HIM OR CUSTERMER CARE TO CHANGE THE PLAN. I HAD AGREE WITH HIS WORDS. THEY TOOK ME UNDER THEIR CONFIDENCE. HE(SARVANAN) SAID THAT HIS PERSON WILL BE COMING TO MY HOUSE TO COLLECT Rs.500/- FOR INSTALLATION AMOUNT FROM ME.ON SAME DAY 10-06-07 TWO PERSON ONE NAME VIJAY & OTHER I COULD NOT REMEMBER THEY CAME TO MY HOUSE & COLLECTED CASH RS.500 GAVE ME A RECEIPT WITH OUT THIER SIGNATURE, BUT I DIDNT NOTICE IT. THEY SAID ME THAT MR. SARVANAN IS TEAM LEADER & THEY HAD PROVIDED MANY NEW CONNECTION ONLY IN CERTAIN AREAS.
RECEIPT DETAILS
REF.NO. 08-09/TN/BALO/ZONE-C NO.68497
CUSTOMER NO. CH877048
ON 13-6-07 THE TECHNICIAN CAME FROM AIRTEL DERPARTMENT & THEY FIXED BROAD BAND & LAND LINE. AFTER GETTING A CONNECTION I HAD TRY TO SARVAN TO GIVE HIM A THANKS HIS MOBILE WAS NOT EXISTING FOR PAST 2 DAYS, THEN I ASLO CALLED SASI KUMAR BUT HE WAS NOT PICKING UP MY CALL. THEN I CALLED TO THEIR OFFICE LANDLINE NO. WHICH I GOT VISTING CARD FROM TWO PERSON WHON CAME TO COLLECT CASH. I RANG TO THE NO. WHICH WAS IN VISITIG CARD & MISS PRIYA SPOKE & SHE GAVE ME ANOTHER SARVANAN KUMAR 02 NO. WHO NIS WORKING IN SAME OFFICE. SARVANAN KUMAR 02 WHEN I CALLED HIM, HE SAID THEY ARE TWO SARVANAN WORKING IN SAME OFFICE. HE IS NOT THE PERSON WHICH MENTIONED THOUGHT . I TOLD HIM ALL MY STORY ABOUT 499 PACK & CONVERSATION BETWEEN SARVAN & ME. HE SAID ME THAT LET ME VERIFY THE DETAILS. HE ASKED ME TO SENT A MESSAGE FROM MY MOBILE TO HIM CONTAIN DETAIL WITH MY NAME / ADDRESS /& AREAS. I HAD FOLLOWED AS HE SAID & I HAD SENT HIM A MESSAGE FROM MOBILE NO. [protected] ON 16-06-09 AT 11.53 AM WHICH I AM HAVING TILL NOW IN MY MOBILE SENT BOX . AFTER AN HOUR I CALLED HIM (SARVANAN KUMAR 02) HE ALSO COMFORMED ME THAT IT CAN BE GIVEN TO CERTAIN AREAS THIS 499 PACK. THROUGHT HELP OF HIM I SPOKEN TO SASI KUMAR THATDAY REGARDING JUST GIVING THANKS. AFTYER A BILL GENERATE ON 4-06-09 BUT I GOT FROM COURRERS ON 6-06-09. I CALLED 1st SARVANAN & 2nd SASI KUMART, BUT BOTH LEFT THE JOB & THE MOBILE NO. WAS NOT IN USE.THEN I CALL SARVANAN KUMAR 02 TO CHANGE MY PLAN. HE GAVE ME AN TOLLFREE NO. [protected] & ASKED ME TO CALL CHANGE THE PLAN. AFTER TALKING TO HIM I CALLED THE NO. FROM THERE I CAME TO NOW THAT SUCH PLAN IS NOT IN EXIST FROM PAST 2 YEARS. AFTER TALKING TO CALLCENTERE . I HAD RANG UP TO SARVANAN KUMAR 02 & TOLD HIM THE BATTER WHICH I RECEIVED HIM CALL CENTRE REGARDING THE PLAN WHICH DONT EXIT. HE WAS SHOCKED & SAID ME --"GIVE ME TIME I WILL VERIFY IT & CALL U". FROM THAT TIME WHEN I FELT, I AM BEEN CHEATED FROM AIRTEL DEPARTMENT. I STARTED TO RECORD THE VOICE OF THEM.BUT NO CALL CAME . LATER ON WHEN I CALL HIM AGAIN HE WAS NOT PICKING UP MY NO. THEN I CALLED HIM FROM ANOTHER NO.(FROM MY DAD NO.). HE PICKED & SPOKE TO ME. I ASKED HIM WHAT HAPPEN ABOUT MY PLAN. HE USED TO CUT MY CALL. THEN I MADE A COMPLAIN TO CALLCENTERT 1st NO.21840526. BUT NO USE NO FEED BACK. I HAD MADE ANOTHER 2nd COMPLAINT NO.22135896 ON 18-07-09. A LAST AGAIN I CALLED MR.SARAVANAN KUMAR 02 HE SAID THAT HE COULDNT RECOGONIZE ME, AVOIDED MY CALL & HE NEVER SHOWED ANY ATTEATION TOWARD TO MY MATTER & VERY BADLY HE SAID THAT IM DISTURBING HIM.I NEVER RECEIVED ANY INTIMATION OR ANY CALL FROM ANY ONE REGARDING MY COMPLAINT. WHEN I RANG TO CALLCENTER ABOUT MY COMPLAIN THEY SAID NO SUCH ASSURANCE MADE FROM THEIR SALES MAN.

THIS IS MY PETITION WHICH I HAVE EXPLAINED IN THIS LETTER . I THINK THAT THEY WANT US TO TAKE THE PACKAGE BUT NO CUSTOMER SATICFACTION .THEY HAD USED ME TO JUST PROMOTE THEIR SALES. I WASTED MY TIME, & PHONE AMOUNT FOR THIS ITSELF, they HAVE NOT GIVEN ME THE PACK WHICH I EXPECT OR REFUND MY AMOUNT OF RS 500/-. WHICH WAS TAKEN AS INSTALLATION. IT HAD MADE ME VERY MENTALY DISTURBED. IWAS TORCHED MY FLASE PROMISES. I SPEND LOT OF MONEY BUT NO USE. THEY HAD WASTED MY PERSONAL TIMES. I DID NOT EXPECTED THIS FROM AIRTEL

I WANT MY 499 PACK WHICH HAS NIGHT UNLIMTATED DOWNLOADING AT NIGHT 9PM TO 8AM WITH RS. 200 WORTH OF CALL FREE AND 1.5 GB DAY USAGE & COMPANSITION.

my serfing & dowloadin speed is sow plz solve this problem

i am using airtel broadband connection but there is frequent disconnection in it . i have complained many times and thy come and repaired but the problem continued . now from past four days i am calling the customer care to register the complaint but they will say they will connect to concerned depatment and will put me on hold but no ones replies even for 40 minutes this happend nearly 8 times and they will say that they will give a call back to me but they never did i am really fed up by their worse responce pls do help. their behaviour was really worse .

Dear sir


Myself Kartik Shah, Owner of Eksh Data Care Services. Placed at Ahmedabad, Gujrat, India. I have Airtel Broadband Connection about 11 numbers.
Account no as Given Below

13797859.
13524872.
14039662
12714137
13061267
12474140
13061268

Total 11 Numbers We were used.
At 4th march 2009, i closed my all numbers and also pay total outstanding for these all line. And Got No Objection Certificate.

Till today i got bill for each and everyline. lots of time i complain in airtel HOuse, which placed on S.G.Highway Ahmedabad. but none taking care abt this complain. Lots of Tele Phone Regarding Collection Harres me whole day. Now they put my name in defaulter. Lots of time i inform that i got NOC. and also submitted for same but none take responsibility for these issue. This issue Fall Down my market image Reputation and My business.

Now I decide to file FIR for harresment, Dafamation, Rude Languages on Phone.etc.

before taking any action against that i wish to inform TRI for that issue. if Tri can not solve my issue i deffinatly taking action which concern

Thank you

Kartik Shah
[protected]

Airtel Broadband — bil bharne ke baad ke batole

shree maan
vinamra nivedan he ki me mohd sabir abbasi ratlam ka airtel costomer hu
mera vartmaan no [protected] he me kisi aawshyak karya se 3 month ke lia
baher gya tha jiski suchna mene airtell ke lockal office me di thi
ghore laparwahi ka sabut dete hue mera conection band kar diya gya
or jab ki mene net use nahi kiya he fir bhi 1974 rs me se mujhe 1600rs bharne ko kha gya jo ki mene turant bhar die jiska recived no he13301 or ye paise mene sawayam airtel ke lockal office me ja ke zama karwae he date:21-07-09 ko jiski rasid mene attach ki he
mahoday
mujhse kha gya ke aapka conection kal 22 tarikh ko chlu ho jaega
22 ko mujhse kha gya ke airtel ka server slow he aap ka aaz nahi chalu hoga
jab mene 121 per call karke mere account ki detail li to kha gya ke mere acount me paise jama nahi hue he mene jab pucha ke mere account me paise jama kyu nahi he to
23 ko mujhse kha gya ke sir aapke resid per humse aapka tele.no galat dal gya tha
islia aapka blance kisi or ke khate me chala gya he kaltak chalu ho jaega
24komujhse kha gya ke sir aaz sham tak aap ka net chalu ho jaega
or 24 tarikh ko mere acount me paise zama karwae gae or mujhse kha gya ke sir aap ke documents wapas se dijiye jo ke mene de dia
25 ko fir kha gya ke sir aap ka net aaz chalu ho jaega
is sambandh me mene 3 baar costomer care per 121 laga ker baat ki jiska refrence no he
1st[protected]
2nd[protected]
3rd[protected]
yahan per mujhse kha gya tha ki sir aap ka jo re activetion farme bhara he uska no. aap lockal office se pata karen
sir aaz 28-07-09 ho chuki he mujhse kha ja raha he ke sir aap ka form online jama karwaya he
iska koi no. nahi hota
or mahiodaya mujhe ye sabhi galat salat jankari aap ke airtell ke karmchari MAZHAR zaidi jinka cell no he---[protected] de rahe he or aap ke airtell ke ratlame ke ofice me koi b zawabdar wyakti nahi hota he
or ghor laprwahiyan ki jati he
me atyant dukhi ho gya hu
sriman mera anubhaw bhot kharab raha aap ke karmchariyon ka wyawhar atyant dusht he
kirpa karke
mujhe mera acount chalu karwae or doshiyon per koi karyawahi kare
aap costomor
mohd sabir

Airtel Broadband — Payment done but no connection setup.

Sir,
I had applied a airtel broadband connection on 4th june, for which an executive came on 5th june and took Rs 500 from us and gave us the form and receipt for the same. But after 7 days when nobody turned up for the setup of the connection i called the respective executive Mr. Rameshwar who now said that the connection will not be given due to some connection problem in that area. So i asked for the refund for the same, but till date i am just calling them again and again but nobody is helping me out...
plz help me in the context...
thank you

yours truly,
ANSHUL CHAUHAN
[protected]

Airtel Broadband — Applied and paid for bradband connection, more than two weeks, no connection no refund

Dear Sir,

I would like to bring it to your notice that I have applied for Broadband connection to your dealers SRI BHAVANI TELE SOLUTIONS, NEW No.4, 5TH CROSS, 11TH MAIN VASANTHNAGAR, BANGALORE_52. We paid in advance rs.1000 for the same on 31st Jul.The Sales Officers confirmed us that we will receive the connection latest by thursday at 10AM, which he confirmed in written on customer copy.They failed to provide us the connection on time and we asked them to refund.Everyday, they are lying and cheating that they would send the money.sometimes they say that money has been sent by courier and sometimes thay say that deepak would refund us the money.But we have not received our money yet.
I feel mentally and monetarily harassed by them.kinldy help me please.

regards,
vijaya.
BTM 2nd stage

I had taken an postpaid connection after few month I cleared all my dews, and they said that u will get your deposit refund within 45 days now it more than 2 month yet i din't received any refund from them when I talk to there executive they are not willing to refund the amount. I can only say about them that AIRTEL is just cheating to customer and there executive are good for nothing just embarrassing customer. Why the hell they had open customer care i din't get it. when ever we go at customer care to resolve any thing nothing is going to happen over there.

There should me an legal action taken for such Company (AIRTEL)


Regards
Shiv

Airtel Broadband — subscription refund

Hello,

three months later i m applied net conn. there is no providing for this service my customer enrollment no is 1704868 .

pls refund my amount my contact no [protected]

I have a complant about my broadband is not working from 4 days i am trying to complant but i cannot access form our my no is[protected] i am trying colling 121 i cannot go throw
pls fix my broadbrand
harsh khanna
[protected]

Airtel Broadband — extra tax

sir/madam

last month i subscrive airtel broadband connaction i pay 1000 rs. wi fi modam fees and 500rs. instalation fees for the plan128mbps . the charge rent 513.58rs insted charging tax for service they charge hole amount 1000, 500, 513, tax 207.74rs.