[Resolved] Airtel — Broadband Connection | |||
I had requested for an Airtel broadband connection(I already have an Airtel landline) in the first week of March, i was told that it would be done by 13th march, it was not done than again i raised a request and I was told that it would be done by 19th march but still just an employee came to my place to collect the documents and nothing else was done after that. After that i raised a high level complaint with a senior supervisor of Airtel and then also I have been told that it will be done by 30/03/2012. So, Please provide me redrassal for this problem Was this information helpful? | |||
Oct 14, 2016 Complaint marked as Resolved Verified Support Jan 18, 2013 Airtel Customer Care's response Namaste Mahesh, We would like to inform you that your concern listed 09 Jan. 2013, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence Regards Rakesh Ranga Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
 31 Comments | |||
Comments
On amulyam My Amulyam Id [protected] is Block now.please unlock it.
Airtel customer care and team is not replacing the faulty router and not resolving Internet connection issue ,
In spite of Router is well within the warranty period and should be replaced by Airtel, Ground team continuously calling and asking me purchase the Router
From this No [protected] we have received 3 calls on 8th Jan 13 and 1 on 9th Jan 13 and asking me to purchase router.
Land line number: [protected]
Registered to Shiba Patra.
SR - 7025060, 27109316
Please refer the events in details:
1- 5th Jan we registered complain. SR - 7025060
2- 6th Jan 13 your technical person visited and conclude that router not working properly and it is to be replaced, he was asking me to purchase a new one by myself, and it will not be replaced by Airtel.
When I call again to customer care they said the same thing that we need to purchase the router.
In addition both your technical and customer care executive asked us to call the person who has made our connection 7 month before.
( Is this the way your customer to be entertained.
I fail to understand why I need to purchase the Router its Airtel responsibility to replace as it is well within the warranty period.)
3- After that we have followed up 5-6 times and finally your executive they generated new SR number on 8th Jan 13 and promise to replace it by 8th Jan 13 by 7:30 pm (but it didn’t happen.)
6- When I checked up today for the status , some of your executive saying they have registered wrong details in SR ( Like Router warranty has expire, replacement request not registered etc)
(I am really disappointed with the way your executive handling the issue since last 4 days. If the issue prevails further i will disconnect the connnection and And let me confirm I am not going to pay the balance amount in any case.)
In spite of Router is well within the warranty period and should be replaced by Airtel, Ground team continuously calling and asking me purchase the Router
From this No [protected] we have received 3 calls on 8th Jan 13 and 1 on 9th Jan 13 and asking me to purchase router.
Land line number: [protected]
Registered to Shiba Patra.
SR - 7025060, 27109316
Please refer the events in details:
1- 5th Jan we registered complain. SR - 7025060
2- 6th Jan 13 your technical person visited and conclude that router not working properly and it is to be replaced, he was asking me to purchase a new one by myself, and it will not be replaced by Airtel.
When I call again to customer care they said the same thing that we need to purchase the router.
In addition both your technical and customer care executive asked us to call the person who has made our connection 7 month before.
( Is this the way your customer to be entertained.
I fail to understand why I need to purchase the Router its Airtel responsibility to replace as it is well within the warranty period.)
3- After that we have followed up 5-6 times and finally your executive they generated new SR number on 8th Jan 13 and promise to replace it by 8th Jan 13 by 7:30 pm (but it didn’t happen.)
6- When I checked up today for the status , some of your executive saying they have registered wrong details in SR ( Like Router warranty has expire, replacement request not registered etc)
(I am really disappointed with the way your executive handling the issue since last 4 days. If the issue prevails further i will disconnect the connnection and And let me confirm I am not going to pay the balance amount in any case.)
Dear Sirs,
We have our office Flat No. 909 in DLF tower -A, Jasola, New Delhi
We have taken broadband connection from Airtel No. [protected]. This was installed on 21st September, 2013.
We are facing lot of problem in internet connection which has become every day routine . The person who came to
install the connection and responsible for our area does not take our call.
We are a business organisation and you would appreciate that with out Internet connection no business can work.
We therefore request to kindly depute some body immediately to solve our problem once for all.
Regards,
O.N.Jalota
Wilcomatic India Pvt ltd.
909, DLF Tower-A
Jasola
New Delhi-110025
[protected]@wilcomatic, in.
We have our office Flat No. 909 in DLF tower -A, Jasola, New Delhi
We have taken broadband connection from Airtel No. [protected]. This was installed on 21st September, 2013.
We are facing lot of problem in internet connection which has become every day routine . The person who came to
install the connection and responsible for our area does not take our call.
We are a business organisation and you would appreciate that with out Internet connection no business can work.
We therefore request to kindly depute some body immediately to solve our problem once for all.
Regards,
O.N.Jalota
Wilcomatic India Pvt ltd.
909, DLF Tower-A
Jasola
New Delhi-110025
[protected]@wilcomatic, in.
Dear Sir, we have been requested for shifting airtel landlines no 41122598 our firm M/S, IGUARD INDIA, complaint registered last month land line and broad band with wi fi .no response from your technically persons asking for land mark and nobody turned up .we have instructed to cancel the connection .but no response . 10 days before some of your technically person came assured don't worry we will fix it up and connected the wire disconnected our existing BSNL connection . the person visited mr.praveen .[protected]. he his giving false promising he will come within one hour every days .we are finding difficult in running our office without internet . iam the customer for your airtel since 20 years have 4 land lines at safe surgical office. please can some one help me in this regads. we have high regards to airtel but all in vain lost the confident . failing to connect in a day or two please take back all the airtel connection please.
I have applied for a broad band connection with the CEF No TBLR 6878352 through Mr Anil [protected]. He took all the documents, photos and a cheque for 1000 and guaranteed the connection would be done by Sep 5 Friday evening.
I was later told that another team with number [protected] would be coming for the installation. But neither of these numbers are answering calls anymore. If this is the kind of attitude prior to providing service I can imagine how it may be if I need any technical support later. Hence I intend to cancel the request and hope they return my documents and cheque. I wanted to use this platform to inform people of the way they operate.
I rather have someone like Tikona who actually comes to the location gives a demo and only after that takes the advance amount.
I was later told that another team with number [protected] would be coming for the installation. But neither of these numbers are answering calls anymore. If this is the kind of attitude prior to providing service I can imagine how it may be if I need any technical support later. Hence I intend to cancel the request and hope they return my documents and cheque. I wanted to use this platform to inform people of the way they operate.
I rather have someone like Tikona who actually comes to the location gives a demo and only after that takes the advance amount.
Dear sir/madam
6months back I have asked the bill collector guy to keep ma broadband no: [protected]
In safe custody mode... As I was to leave ma home town . since the guy said he will do it so I didnt gave any application for safe custody
Upon returning I find I have been receiving bills even after telling the guy to keep my connection in safe custody.
Since then there have been no data usage n also afta repeated telling also I am getting d bill.
So please please look in the matter as there's no point of paying the monthly rental for the connection as theres no data usage.
The situation arises due to negligence of your person as he did not take ma request. Which I thought it was taken n didn't enquire about it
Look into the matter as so as possible ..
Thanking you.
Nangbia tagio.
Mysore
6months back I have asked the bill collector guy to keep ma broadband no: [protected]
In safe custody mode... As I was to leave ma home town . since the guy said he will do it so I didnt gave any application for safe custody
Upon returning I find I have been receiving bills even after telling the guy to keep my connection in safe custody.
Since then there have been no data usage n also afta repeated telling also I am getting d bill.
So please please look in the matter as there's no point of paying the monthly rental for the connection as theres no data usage.
The situation arises due to negligence of your person as he did not take ma request. Which I thought it was taken n didn't enquire about it
Look into the matter as so as possible ..
Thanking you.
Nangbia tagio.
Mysore
In the first week of september a sales man of airtel name santosh no [protected] visited us and we got a airtel landline connection we were told it is a wi fi connection and he took Rs 6100/ saying that we will get 1500 min free airtel to airtel and we are not supposed to pay any bill for 6 months but after connecting we found it was a broadband connection not wi fi and our bill for last 2 months is to be paid, when we contacted santosh he told us that we will have to pay the bill. Your representatives while giving the connection promise diffrent things but in reality we get something diffrent this will ruin customers confidence in your company look into the matter at an earliest and suggest me the step to be taken
we need internet connection.! as u said we 'll get our internet connection within 3 month.! till now we din get any response from u.! we need it anyhow.!
address :- suraj apartment; kadri;pinco:-575003.
address :- suraj apartment; kadri;pinco:-575003.
It is disheartening about the Airtel service and this is regards to provide the broadband services.
Find the details as below:
Airtel representative came to my place on 03/02/2014 (03rd Feb 2014) and asked to fill the registration form worth of Rs 500/-. So i have submitted all the required documents and he said the connection will be done in one week.
I have followed it up for multiple times but even then no response and finally he said he will return back the money but still waiting for it. I didn't expect this type of cheating to the customers and no service is fulfilled even after 10 months and i didn't understand still how long i need to wait. Please look into the issue and take some action.
I have original receipt and could not able to upload it as a proof if any email id i can scan it and provide the same.
Thanks,
Kumar
Find the details as below:
Airtel representative came to my place on 03/02/2014 (03rd Feb 2014) and asked to fill the registration form worth of Rs 500/-. So i have submitted all the required documents and he said the connection will be done in one week.
I have followed it up for multiple times but even then no response and finally he said he will return back the money but still waiting for it. I didn't expect this type of cheating to the customers and no service is fulfilled even after 10 months and i didn't understand still how long i need to wait. Please look into the issue and take some action.
I have original receipt and could not able to upload it as a proof if any email id i can scan it and provide the same.
Thanks,
Kumar
The broadband number[protected] is in the name of Ankit Bajoria address being - DA-203 Salt lake city, sector 1, kolkata 700064. The connection is more than 5 years old and i am using a rental plan of 1299 where i am suppose to get 15 GB surfing at a 2 mbps speed and after crossing the usuage i am entitled to unlimited access at a lower speed.
For last 3-4 months there is a lot of problem i am facing with my broadband connection regarding the network issue, wifi range & signal problems. Within this 3 to 4 months i have hardly used my connection and not able to surf and all of the allotted capacity went UN-utilised. Even 2 to 3 times your engineer came and told that the problem is with the router which need to be changed. For last 10 days the router has stopped functioning and the last visit by your engineer said that it won't be replaced by the company as it was out of warranty.
I am paying rental charges against the service provided by your company and for the same service you require equipments like routers and cables etc..For giving the service you require to keep the hard wares or equipments to function properly. Hence if i get the service which i want then only i will pay for the same otherwise not. I have already paid for last few months in spite of not using the services which u can also check from my usage made.
Hence its my request :-
1. Change or Repair the router at your company end and cost as soon as possible.
2. Reverse the charges which i have paid or unpaid regarding the services which i have not used due to your service issues
Hope this mail will not go in deaf ears and airtel values their customers and especially their old once which i am. Even i & my family memebers are using Airtel connection (postpaid & prepaid) for more than 10 years.
If the solution left un heard then i have with no option left than :-
1. to switch over to another service provider
2. Ask for my claims for the payments made earlier without usuage done.
3. not make any further payments if raised by your company.
Please do the needful and oblige. Inconvinience is highly regretted.
For last 3-4 months there is a lot of problem i am facing with my broadband connection regarding the network issue, wifi range & signal problems. Within this 3 to 4 months i have hardly used my connection and not able to surf and all of the allotted capacity went UN-utilised. Even 2 to 3 times your engineer came and told that the problem is with the router which need to be changed. For last 10 days the router has stopped functioning and the last visit by your engineer said that it won't be replaced by the company as it was out of warranty.
I am paying rental charges against the service provided by your company and for the same service you require equipments like routers and cables etc..For giving the service you require to keep the hard wares or equipments to function properly. Hence if i get the service which i want then only i will pay for the same otherwise not. I have already paid for last few months in spite of not using the services which u can also check from my usage made.
Hence its my request :-
1. Change or Repair the router at your company end and cost as soon as possible.
2. Reverse the charges which i have paid or unpaid regarding the services which i have not used due to your service issues
Hope this mail will not go in deaf ears and airtel values their customers and especially their old once which i am. Even i & my family memebers are using Airtel connection (postpaid & prepaid) for more than 10 years.
If the solution left un heard then i have with no option left than :-
1. to switch over to another service provider
2. Ask for my claims for the payments made earlier without usuage done.
3. not make any further payments if raised by your company.
Please do the needful and oblige. Inconvinience is highly regretted.
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Today I got call from [protected] telling that I am from AirTel and want to install connection .As I have already mentioned so many times by mail and also over the telephonic conversation that my address has changed. Even on last sunday I got call from Airtel and I explained him my new address.
I have never seen even at BSNL such a miss-communication. Every time I got call from Airtel for my new address and as usual I gave that but when the site people call me he told me the my old address. Since January 2012 this cycle happens more 20 times.
Are Airtel is a Telecom company or amusement company?
Even I write to appellate they also behaving in the same manner.
Mittal Sir please reshuffle your employee or try to educate him or recruit a right employee or do something .........