Airtel Broadband — Speed not rationalized

Address:

South 24 Parganas, West Bengal

Respected Sir,
I am simply disgusted with the mugged up answers from the airtel CC.I had opted for browser 699 combo plan from Airtel last month(Feb, 2011). My billing cycle is from 11th to 10th of the next month. According to the plan if I cross my download limit my speed will be halved which will return to its original value once the next billing cycle starts I have a credit amount of Rs115 with Airtel after paying my bill on march 13th.
Ever since then I have been complaining about my speed not being rationalized and there's been no resolution. First a complain was lodged on 13th with code 44079968. Then when the problem wasn't solved I contacted the CC again who resolved this complain no. and lodged a new one with code 44134854. This was again not resolved and then I contacted there nodal officer Mr Sujay who started another complain 44224250 today and is supposed to be resolved by 5.30 p.m.
Since I no have the patience to go through the same answers of "we apologize for your inconvenience" with no solution. I hope you will help me out in this case.
Airtel also charges us for speaking to Customer care executives which is the worst thing I have experienced with Airtel. Helping out a customer is the duty of the company and supposed to be free of cost.
I refuse to pay bill amount for the speed I have not used.
My fixed line no is [protected]
Regards ,
P. Banerjee