Airtel Broadband — Connection not installed

sobbisen

from Ahmedabad, Gujarat

Address:

Maharashtra

Dear Whomsoever it may concern

Your Sr Sales Officer (Akash Chauhan, Interface office, Malad (W), Mumbai; Ph:[protected] had filled my Subscriber Enrollment Form (No. 261040) and committed that the Airtel Broadband connection will be activated by 25th Jan evening. He has even collected 1800 Ruppes cash which he has acknoledged on top of the form with signature.

Whe we followed up with him in the afternoon today, he informed us that as per his records our connection is already activated !!! This is appalling !!! Now, his mobile is switched off and we have nowhere to go. Your customer care will only respond by 29th Jan afternoon which is not acceptable to me. Please return my money by 12 noon tomorrow. Else, i will be forced to take legal action against Airtel since I have all the written documentation with me to prove. And I have already consulted my elder brother who is a lawyer.

Please do not ignore this e-mail as a threat. It is a genuine customer complaint and I would expect Airtel to jump to this.

In any case, you've lost 2 customers today.

Regards

Saurabh Sengupta

Was this information helpful?

No (0)

Yes (0)

Related Airtel reviews

View all 54492 Airtel Reviews

Comments

PRASHANT VERMA

from Sangli, Maharashtra

Broadband — CONNECTION NOT INSTALLED

Dear sir,

I was apply a brodband connection with the WI FI Modem 10 - 15 days back but till today i am not getting the connection of brodband from vsnl. when we quering from bsnl office he replyied that the connection was alredy send for the installation. But very sorry to say 7 days left but modem is not installed. The details are given hereunder.

Sub name - PRASHANT VERMA
Phone no.[protected]
Brod band plan - 250/- per month rental plan

Regards
PRASHANT VERMA
VDA COMPLEX, GURUDHAM CROSSING,
VARANASI

Aanchal Malik

from Delhi, Delhi

AirTel — Broadband connection installation

It's been 8 working days now that my broadband connection is not in place. The sales executive has been telling me "I would be done tomorrow" since the day I applied. The Airtel Customer Care tells me toda that "I would be done tomorrow evening" and the Sales Manager says "Tomorrow Morning". A day of mine got wasted because of the sales executive, he told me to wait for 10 mins and then did not turn up that day, neither did he take any of my calls. It's a frustrating experience. There time lines are 5 working days but not it's the 8th. No point talking to anyone in the organization.