[Resolved]  Airtel Broadband — Customer Service in decadence - Airtel Broadband

Address:

Ghaziabad, Uttar Pradesh

I am Kamesh Pratap Singh, an Airtel landline & broadband (0120
4323602), Mobile Postpaid[protected] and Airtel digital TV
customer. I always held high respect w.r.t quality of service,
connectivity and availability of customer options. I had a belief that
Airtel brand is strongly connected with utmost reach and excellent
customer service.

I started using Airtel Broadband[protected] on June 17th 2010
with a plan of Rs. 799/ giving me a limit of 5 GB data download. My
first bill came to the amount of Rs. 1428 involving a total usage of
approximately 8 GB i.e 3 GB extra as per the plan.

I decided to change the limited data usage plan into an unlimited plan
(1299 impatience) and given a request on July 27th 2010 for the same
obtaining a request number[protected]. I was told by the executive that
it would be enabled from the next billing cycle begining in the month
of August 2010.

To my surprise, I recieved a bill of Rs 2399/ for the month of August
2010 payable on 30th August. I called up at the customer service (011
[protected] for the clarification and spoke with executive (Shushendra).
Initially he seemed baffled with my question and finally put me on
hold and disconnected the phone. I called up again and spoke with an
executive (Sweet Rajwani) who apprised me that there is no change in
the broadband tariff as requested. I am continued to be billed at Rs.
799/ (Limited - 5 GB plan) instead of Rs. 1299(Unlimited) for the
current month.

I was transferred to the senior executive (Juhi Bodke) and presented
the same and hoped for a solution. I was told categorically that they
are not able to locate the request made by me hence have to pay the
current bill. I was told the they are not sure as whether the request
was taken or not, hence I have to pay the bill even though there is no
fault of mine.

I have decided that I would not pay the bill as long as the existing
issue is not solved and shall discontinue other services from Airtel
as well.

Please restore faith in the image that you have created by years of hard work.

Kamesh Pratap Singh
[protected]