[Resolved] Airtel — JavaGame from Airtel Live Wap | |
Dear sir, I am using the Airtel postpaid connection since last 4 years. Some days before i had activated the Airtel online WAP service for browsing the internet free of charge on my mobile device. I knw that there is no charge for browsing the internet and downloading the content from the free website. I was surfing the free site which knw and which i have been surfed it from last 3 years and i knw there is no charge for downloading any content. I was checking out the games and 1 game i suppose to like and i clicked on the that game but after some time the message came "web connection time out" and after that the internet was not working. i knw that the site is totally free and there is also not any hidden fee but still after 3 hours i got the message that "Thank you for downloading java games. you have been chargeg Rs. 99". This is totally inrelevant charge. Which service i m not using still i got the charged. i called to customer care and he was told me u have to pay charged because u had downloaded it. i told i will not pay any charge. Pls tell me the solution for this query. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 30 Comments | |
Comments
Pl. Send to my email!
I am using Airtel postpaid connection([protected]). Even I had the same problem when I tried to view the ad.They haven't mentioned that I will be charged for retrieving that service message. I've received a message from 64611099 saying that i have been charged Rs.99. I didn't click on any download option.
I would like you to inquire about it.
I would like you to inquire about it.
I was surprised to note that I was charged Rs.99/- and the message saying "thanks for downloading the java game and enjoy" came as a rude shock to me as I did not download any game knowingly but only allowed an ad-supported java application (unit converter) to display the ad. This is cheating on the part of Airtel live wap service. I totally agree with the complainant above to take action against airtel
Airtel WAP — rs. 99 charged for game down loading
Sir,I was charged Rs 99/- for game download without my clicking any download on airtel wap services. A SMS was sent to me informing thaking you for downloading game without my authorising it.
Pl refund the money to my prepaid account immediately. My number is [protected].
To,
Respected sir,
My name is Alpesh Tomar from ahmedabad i am using airtel sim card since last near by last 7 month .I am the regular cutomer of airtel
but i am not happy the service of airtel . Because the company is deducting unnessecary balance from my accoun . On 14/10/2011 at near by 11 pm
i just made a call to my friend and after disconnecting the call what i have seen that company had deducted 20 rs from account . I got the message that your caller tune service is started but i never told them to start all these bull .When i called the custumer care one of the person recive the call and told think to him .After that he told i cat refund your balance .Then i told ok no problem dont refund the balance but just transfer the call to
your manager or supervisor, so what the answer i got from that gay the supervisor is on in office i will not transfer the call .After doing so many argument at last that gay has transfer the call .He transfer me to someone to the person whose name was lokesh chaudhary again i explain whole
think to him .These gay is saying that after all conversatoin that you not get balance back and he is also not giving any satisfactory answer to me . After all these thinks i have also made the complane for think and that extra deduction of my balance of my call charges . My airtel to airtel call charges are 10 paise per minite and other mobile 60 paise per minite . On 14/10/2011 at evening at the time of near by 7 pm i call on my one of my friends number who is using airtel only and i have talk to her for 3.17 minites according to that company have to deduct 40 paise but they have deducted 90 paise, and after that i asked that according to what you have deducted these charges, then what did they answer we dont have any detail of your call charges what is going with my number and also gave me someone personal mobile number and told that talk to her in morning. why should will call any personly? .And these is not first time they had done several times all these thinks but because i am not getting time that why dont done the complane . so now i want answer for all these thinks .i hope that i will get the positive support from your side ...My contact no is [protected] you can reach me any time on these no and my email id is [protected]@gmail.com .Hope that you will also not going to demotivate me ...
thank you
alpesh tomar
Respected sir,
My name is Alpesh Tomar from ahmedabad i am using airtel sim card since last near by last 7 month .I am the regular cutomer of airtel
but i am not happy the service of airtel . Because the company is deducting unnessecary balance from my accoun . On 14/10/2011 at near by 11 pm
i just made a call to my friend and after disconnecting the call what i have seen that company had deducted 20 rs from account . I got the message that your caller tune service is started but i never told them to start all these bull .When i called the custumer care one of the person recive the call and told think to him .After that he told i cat refund your balance .Then i told ok no problem dont refund the balance but just transfer the call to
your manager or supervisor, so what the answer i got from that gay the supervisor is on in office i will not transfer the call .After doing so many argument at last that gay has transfer the call .He transfer me to someone to the person whose name was lokesh chaudhary again i explain whole
think to him .These gay is saying that after all conversatoin that you not get balance back and he is also not giving any satisfactory answer to me . After all these thinks i have also made the complane for think and that extra deduction of my balance of my call charges . My airtel to airtel call charges are 10 paise per minite and other mobile 60 paise per minite . On 14/10/2011 at evening at the time of near by 7 pm i call on my one of my friends number who is using airtel only and i have talk to her for 3.17 minites according to that company have to deduct 40 paise but they have deducted 90 paise, and after that i asked that according to what you have deducted these charges, then what did they answer we dont have any detail of your call charges what is going with my number and also gave me someone personal mobile number and told that talk to her in morning. why should will call any personly? .And these is not first time they had done several times all these thinks but because i am not getting time that why dont done the complane . so now i want answer for all these thinks .i hope that i will get the positive support from your side ...My contact no is [protected] you can reach me any time on these no and my email id is [protected]@gmail.com .Hope that you will also not going to demotivate me ...
thank you
alpesh tomar
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Airtel — Airtel WAP & JavaGames
My mobile number is [protected]. I am not using Airtel WAP or JavaGame services. But I have been getting charged Re. 1 per day for WAP and Rs 15 for games. I would like to get unsubscribed from these services.