Airtel — excess, Fraud billing
Iam a airtel post paid subscriber for nearly 4 yrs and i had been paying my bills regularly. Recently my number was disconnected on Aug '07' when i called up to find out the reasons the automatic bill generation could not give me my outstanding limit. I had called the customer service and then i had to call the sales personal who said there could be fault with my card and then gave me new sim card again latter the same thing repeated within 2 days and again a new sim card was issued. At the month end i had received a billing for a lakh and fifty thousand totalling all the cards when my credit limit is only 15000 rupees.
When the airtel authorities were asked for detailed billing they took almost 10 days to do so and when i said that the bill was a false billing and that i am going to take legal actions the airtel chennai had sent 3 gondas to my house and threatened me and my daughter. I had no other option to call the cops and register a complaint against them. I would like to sue airtel as my mother and my husband are heart patients and the act by airtel for collection of the bills was pure roudisium.
Pls advice me about the proceedings
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