Airtel — excess, Fraud billing

 
2 Reviews
India
 S.Nagalakshmi
Dear Sir,

Iam a airtel post paid subscriber for nearly 4 yrs and i had been paying my bills regularly. Recently my number was disconnected on Aug '07' when i called up to find out the reasons the automatic bill generation could not give me my outstanding limit. I had called the customer service and then i had to call the sales personal who said there could be fault with my card and then gave me new sim card again latter the same thing repeated within 2 days and again a new sim card was issued. At the month end i had received a billing for a lakh and fifty thousand totalling all the cards when my credit limit is only 15000 rupees.

When the airtel authorities were asked for detailed billing they took almost 10 days to do so and when i said that the bill was a false billing and that i am going to take legal actions the airtel chennai had sent 3 gondas to my house and threatened me and my daughter. I had no other option to call the cops and register a complaint against them. I would like to sue airtel as my mother and my husband are heart patients and the act by airtel for collection of the bills was pure roudisium.

Pls advice me about the proceedings


tks
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Sir,
REG: Overdue amt. on my postpaid connection number +91 [protected].
REF: Your reminder in the matter frequently.
This is a matter of grave disappointment that despite of my continuous efforts to sort the matter, everything is in vain. This has been a very rude reply that instead of looking into the matter, my "mobile outgoing service has been discontinued" from 19/12/2012.
A matter of great carelessness & "POOR CUSTOMER SERVICE" that instead of my full cooperation & providing with all the relevant BANK STATEMENTS, DEBIT ENTRIES of the BILL PAYMENTS by CHEQUE to your air tel outlet at Kamla Nagar, Agra(near avas vikas parishad office)there is no response in regard to this issue. The office does not show any interest to sort out the matter but rather are more punctual in charging the "late payment fee of Rs 100 p.m. from last 11 months & showing the overdue amount.
For your reference I do again mention the details of my bill payment:

DATE CHEQUE NUMBER AMOUNT(in Rs)

12/01/2010 320934 168.00
08/02/2010 320941 190.00
06/03/2010 320443 162.00
12/04/2010 320944 161.00
13/05/2010 321408 229.00
09/06/2010 321412 167.00
13/07/2010 321423 114.00
10/08/2010 321434 116.00
13/09/2010 321443 1295.00
14/10/2010 85306 235.00
12/11/2010 85315 226.00
08/01/2011 85333 187.58
08/01/2011 85334 307.19
11/02/2011 85344 237.00
10/03/2011 85355 319.00
15/04/2011 85368 269.00
12/05/2011 85375 355.00
11/06/2011 85384 385.00
09/07/2011 85708 441.00
11/08/2011 85395 340.00
10/09/2011 85715 708.00
12/10/2011 85729 485.19
12/10/2011 85730 640.34
11/11/2011 85727 477.06
10/12/2011 85750 411.59
10/12/2011 85751 388.01
11/01/2012 85759 354.30
07/02/2012 85773 457.08
10/03/2012 323253 396.53
11/04/2012 85789 420.62
10/05/2012 85795 459.07
09/06/2012 323265 465.96
13/08/[protected].87
13/08/[protected].30
11/10/2012 659115 602.87
08/11/2012 659126 384.11
11/12/2012 659138 338.20

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    Airtel - excess, Fraud billing