[Resolved]  Airtel — Deduction for the service not used

The below are the mails exchanged from AIRTEL, but till date no feedback has been received. Totally dissatisfied from the service of AIRTEL


Thanks & Regards
Anup Gupta



Dear Sir

I am not at all satisfied with the actions and
remidies provided by the nodal officer. please see to
it or else i will be forced to move to the onsumer
court for the relief.

Thanks & Regards,
Anup Gupta
+91-[protected]


--- anup gupta <[protected]@yahoo.com> wrote:

> Date: Wed, 5 Dec 2007 00:51:44 -0800 (PST)
> From: anup gupta <[protected]@yahoo.com>
> Subject: Re: Mobile number -[protected]
> To: Nodalofficer.[protected]@Airtel.in
> CC: appellate.[protected]@airtel.in
>
> Dear Sir,
>
> The waiver was only of the deduction made but not
> any
> thing as a compensation for the expenses incurred or
> mental harressment or the hadships.
>
> Also what abt the deduction made today.
>
> Thanks & Regards
> Anup Gupta
> +91-[protected]
>
> --- Nodalofficer.[protected]@Airtel.in wrote:
>
> >
> >
> > Dear Mr. Gupta,
> >
> > With reference to your letter dated 05.12.2007,
> > expressing concern over
> > MCI service getting activated, we would like to
> > inform you that we have
> > deactivated the mci service and ensure that such
> > incidents do not recur.
> >
> > Kindly note that whatever wavier which was due,
> has
> > been given to you on
> > several occasion, henceforth they would be no
> > waiver given.
> >
> > We realize that this situation must have greatly
> > inconvenienced you. We
> > are a customer centric organization and as such
> > would want every
> > interaction you have with us to be a pleasant one.
>
> >
> > As a service provider it is our unchanging effort
> to
> > build a better
> > relationship with you. We believe that the key to
> > your service
> > satisfaction is adding value to a relationship
> that
> > is continual and long
> > lasting.
> >
> > It has always been our endeavor to provide you
> with
> > the best customer
> > service and we assure you of our sincere
> commitment
> > to meeting all your
> > future requirements too.
> >
> > Best wishes,
> > Nodal Officer.
> >
> >
> >
> > We are operational from Monday to Friday from 9.30
> > am to 6:30 pm. All
> > mails coming to us after 6 pm or on weekends shall
> > be addressed on the
> > following working day.
> >
> >
> >
> > anup gupta <[protected]@yahoo.com>
> >[protected]:42 PM
> >
> > To
> > Nodalofficer.[protected]@Airtel.in
> > cc
> > appellate.[protected]@airtel.in
> > Subject
> > Re: Mobile number -[protected]
> >
> >
> >
> >
> >
> >
> > Dear Sir/Madam,
> >
> > First of all thanks for such an early reply.
> >
> > Every month i am being informed that this would
> not
> > happen next month but this happens. Every month i
> am
> > informed that the service is being deactivated but
> > then also the balance goes on decreasing. Today
> > again
> > the balance has been deducted from my account and
> a
> > sms is received that thanks for using Airtel Live.
> > Now
> > what is this?
> >
> > Also i have incurred more than Rs.500/- on calling
> > airtel nodal officers and sending them mails and
> > letters. and when was this Rs.30/- given to me I
> > have
> > not received any communication from AIRTEL's end.
> > I have also sent a letter via Registered post on
> > 19.11.07 but till date i have not received any
> > feedback of that.
> >
> > What about the other part and the mental
> harressment
> > i
> > have received. the chapter have not been closed
> and
> > AIRTEL have to look into the matter more seriously
> > then the attention the AIRTEL is giving now.
> >
> > Hope to get a reply soon.
> >
> > Thanks & Regards
> > Anup Gupta
> > +91-[protected]
> >
> > --- Nodalofficer.[protected]@Airtel.in wrote:
> >
> > >
> > >
> > > Dear Mr. Gupta,
> > >
> > > With reference to your letter dated
> 05.12.2007,
> > > expressing concern over
> > > MCI service getting activated, we would like to
> > > inform you that we have
> > > deactivated the mci service and ensure that such
> > > incidents do not recur.
> > > Please note that we have also given you waiver
> > of
> > > Rs.30/- as special
> > > gesture .
> > >
> > > We realize that this situation must have greatly
> > > inconvenienced you. We
> > > are a customer centric organization and as such
> > > would want every
> > > interaction you have with us to be a pleasant
> one.
> >
> > >
> > > As a service provider it is our unchanging
> effort
> > to
> > > build a better
> > > relationship with you. We believe that the key
> to
> > > your service
> > > satisfaction is adding value to a relationship
> > that
> > > is continual and long
> > > lasting.
> > >
> > > It has always been our endeavor to provide you
> > with
> > > the best customer
> > > service and we assure you of our sincere
> > commitment
> > > to meeting all your
> > > future requirements too.
> > >
> > > Best wishes,
> > > Nodal Officer.
> > >
> > >
> > > We are operational from Monday to Friday from
> 9.30
> > > am to 6:30 pm. All
> > > mails coming to us after 6 pm or on weekends
> shall
> > > be addressed on the
> > > following working day.
> > >
> > >
> > >
> > > anup gupta <[protected]@yahoo.com>
> > >[protected]:37 AM
> > >
> > > To
> > > nodalofficer.[protected]@airtel.in
> > > cc
> > > appellate.[protected]@airtel.in
> > > Subject
> > > Fwd: Re: Fw: mobile number -[protected]
> > >
> > >
> > >
> > >
> > >
> > >
> > > Date – 17.11.2007
> > >
> > > To,
> > > The Nodal Officer,
> > > Infinity Building, 5th Floor,
> > > Block GP, Sector V,
> > > Salt Lake Electronic Complex,
> > > Bidhannagar,
> > > Kolkata – 700 091
> > > West Bengal
> > >
> > >
> > > Dear Sir/Madam,
> > >
> > > Ref: +91-[protected]
> > > Sub: MCI Service
> > >
> > > With reference to the above I would like to
> inform
> > > you
> > > that from last seven months an amount of Rs.15/-
> > is
> > > being deducted by the system but my MCI service
> is
> > > not
> > > activated right from the beginning. Every month
> > when
> > > I
> > > give a call to the customer care officers they
> say
> > > that the service is not activated on my number
> but
> > > suprisingly the amount is being deducted from my
> > > account every month.
> > >
> > > When I call up the Nodal Officers then every
> time
> > I
> > > have to hear that my MCI was activated due to
> > > system’s
> > > error and now it has been deactivated and the
> > amount
> > > will not be deducted next month. Also the amount
> > is
> > > being added back to my account (till last
> month).
> > > Last
> > > month I was informed that this is the final time
> > > when
> > > the amount is being deducted and from next time
> no
> > > deduction will be made, when I asked for the
> > > complaint
> > > no or reference no. I was informed that
> complaint
> > no
> > > or the reference no is not generated at the
> Nodal
> > > officer’s end.
> > >
> > > This time again on 13th of November, 07 a sms
> was
> > > received and a amount of Rs.15/- was deducted
> from
> > > my
> > > account for the MCI service. Now what is this?
> > Every
> > > month I have to call up AIRTEL again and again
> for
> > > the
> > > reversal of my Rs.15/- and incur my call
> expenses
> > of
> > > more than Rs.15/- for the reversal. Is AIRTEL
> > > increasing its revenue and profits in this way
> > > because
> > > the free 121 service literally doesn’t
> > helps?
> > > First it
> > > is deducting Rs.15/- so subscribers have to
> incur
> > > call
> > > expenses for the reversal and the subscribers
> who
> > > don’t care is into loss.
> > >
> > > What should I do now, should I change the
> > > network/connection or let AIRTEL earn Rs.15/-
> > every
> > > month for free or should I take harsh actions?
> > >
> > > Please look into the matter and try to resolve
> the
> > > problem as soon as possible and please do not
> > force
> > > me
> > > to take harsh actions.
> > >
> > > Please see what can be done against the
> deductions
> > > made and the compensation for mental harassment,
> > the
> > > hardships for the last 7 months and the expenses
> > > incurred for calling the Nodal officers again
> and
> > > again and sending mails and letters to AIRTEL.
> > >
> > > Thanks & Regards
> > >
> > > Anup Gupta
> > > +91-[protected]
> > >
> > >
> > >
> > >
> >
>
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> > > ----- Message from anup gupta
> > > <[protected]@yahoo.com> on Mon, 15 Oct
> > > 2007 01:20:27 -0700 (PDT) -----
> > > To:
> > > Nodalofficer.[protected]@Airtel.in
> > > Subject:
> > > Re: Fw: mobile numberc -[protected]
> > > Dear Sir,
> > >
> > > If my MCI is not active then why AIRTEL is
> > > continously
> > > deducting Rs.15/- from my account every month,
> and
> > > this is a fact that the service is not active on
> > my
> > > number.
> > >
> > > On 13th Oct'07 at 06.55 p.m. I have received a
> SMS
> > > "THANKS FOR USING THE SERVICE OF AIRTEL" and a
> > > deduction of Rs.15/- was again made from my
> > account.
> > > Please check.
> > >
> > > IS AIRTEL GENERATING FUNDS IN THIS MANNER OR
> > > INCREASING THE PROFIT, OR THIS RS.15/- IS A
> > > TAX/PENALTY FOR USING THE SERVICE OF AIRTEL.
> > >
> > > Thanks & Regards
> > > Anup Gupta
> > > +91 [protected]
> > >
> > > --- Nodalofficer.[protected]@Airtel.in wrote:
> > >
> > > >
> > > >
> > > > Dear Mr Gupta ,
> > > >
> > > > Warm greetings from Airtel.
> > > >
> > > > On receipt of your email we have checked your
> > > Airtel
> > > > account and have
> > > > found out that MCI service is not active .
> > > >
> > > > For further issues please email us at
> > > > [protected]@airtelindia.com( please mention
> > > > your 10 digit mobile number in the subject of
> > the
> > > > mail ) .
> > > >
> > > > Yours sincerely
> > > > Gargi Basu
> > > > Nodal Officer.
> > > >
> > > > We are operational from Monday to Friday from
> > 9.30
> > > > am to 6:30 pm. All
> > > > mails coming to us after 6 pm or on weekends
> > shall
> > > > be addressed on the
> > > > following working day.
> > > >
> > > >
> > > > anup gupta <[protected]@yahoo.com>
> > > >[protected]:50 AM
> > > >
> > > > To
> > > > nodalofficer.[protected]@airtel.in
> > > > cc
> > > > appellate.[protected]@airtel.in
> > > > Subject
> > > > Fwd: mobile numberc -[protected]
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > 10 days have already passed and no feedback
> till
> > > > date.
> > > >
> > > > --- anup gupta <[protected]@yahoo.com>
> wrote:
> > > >
> > > > > Date: Wed, 19 Sep 2007 22:18:33 -0700 (PDT)
> > > > > From: anup gupta <[protected]@yahoo.com>
> > > > > Subject: Fwd: mobile numberc -[protected]
> > > > > To: nodalofficer.[protected]@airtel.in
> > > > > CC: appellate.[protected]@airtel.in
> > > > >
> > > > > Dear Sir/Madam,
> > > > >
> > > > > The matter is pending since long. Hope now
> it
> > > will
> > > > > get
> > > > > solved.
> > > > > I am totally fed up with the services of
> > AIRTEL.
> > > > > Everytime there is a new problem.
> > > > > I had given a call yesterday to the customer
> > > care
> > > > > number '121' and i was informed that my MCI
> is
> > > > > active
> > > > > whereas last month only i had received the
> > mail
> > > > that
> > > > > the service is not active on my number.
> > > > > Please look into the matter
> > > > >
> > > > > Thanks & Regards,
> > > > >
> > > > > Anup Gupta
> > > > > +91 [protected]
> > > > >
> > > > >
> > > > > --- anup gupta <[protected]@yahoo.com>
> > wrote:
> > > > >
> > > > > > Date: Sun, 16 Sep 2007 22:17:50 -0700
> (PDT)
> > > > > > From: anup gupta <[protected]@yahoo.com>
> > > > > > Subject: Fwd: mobile numberc -[protected]
> > > > > > To: [protected]@airtelindia.com,
> > > kol.[protected]@airtel.in,
> > > > > > [protected]@airtel.in
> > > > > >
> > > > > > Dear Sir,
> > > > > >
> > > > > > I hope the matter is being looked after.
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > Anup Gupta
> > > > > > +91-[protected]
> > > > > >
> > > > > > --- anup gupta <[protected]@yahoo.com>
> > > wrote:
> > > > > >
> > > > > > > Date: Thu, 13 Sep 2007 06:02:20 -0700
> > (PDT)
> > > > > > > From: anup gupta
> <[protected]@yahoo.com>
> > > > > > > Subject: mobile numberc -[protected]
> > > > > > > To: [protected]@airtelindia.com
> > > > > > >
> > > > > > > Dear Sir/Madam,
> > > > > > >
> > > > > > > What a service AIRTEL is providing? from
> > the
> > > > > last
> > > > > > > three months I am regularly receiving
> sms
> > > that
> > > > > my
> > > > > > > subscription to missed call information
> > has
> > > > been
> > > > > > > renewed and from last three months I am
> > > > > regularly
> > > > > > > writing the mails that I have never
> > > activated
> > > > my
> > > > > > MCI
> > > > > > > service.
> > > > > > >
> > > > > > > This time also a sms is received and
> > > deduction
> > > > > is
> > > > > > > made
> > > > > > > from my account.
> > > > > > > Please look into the matter and stop
> this
> > > > > service
> > > > > > > from
> > > > > > > your end and adjust the deducted amount
> in
> > > my
> > > > > > > account.
> > > > > > >
> > > > > > > Regards,
> > > > > > > Anup Gupta
> > > > > > > [protected]
> > > > > > >