Airtel — Deduction for the service not used

 
4 Reviews
India
 anup_urfriend
The below are the mails exchanged from AIRTEL, but till date no feedback has been received. Totally dissatisfied from the service of AIRTEL


Thanks & Regards
Anup Gupta



Dear Sir

I am not at all satisfied with the actions and
remidies provided by the nodal officer. please see to
it or else i will be forced to move to the onsumer
court for the relief.

Thanks & Regards,
Anup Gupta
+91-[protected]


--- anup gupta <[protected]@yahoo.com> wrote:

> Date: Wed, 5 Dec 2007 00:51:44 -0800 (PST)
> From: anup gupta <[protected]@yahoo.com>
> Subject: Re: Mobile number -[protected]
> To: Nodalofficer.[protected]@Airtel.in
> CC: appellate.[protected]@airtel.in
>
> Dear Sir,
>
> The waiver was only of the deduction made but not
> any
> thing as a compensation for the expenses incurred or
> mental harressment or the hadships.
>
> Also what abt the deduction made today.
>
> Thanks & Regards
> Anup Gupta
> +91-[protected]
>
> --- Nodalofficer.[protected]@Airtel.in wrote:
>
> >
> >
> > Dear Mr. Gupta,
> >
> > With reference to your letter dated 05.12.2007,
> > expressing concern over
> > MCI service getting activated, we would like to
> > inform you that we have
> > deactivated the mci service and ensure that such
> > incidents do not recur.
> >
> > Kindly note that whatever wavier which was due,
> has
> > been given to you on
> > several occasion, henceforth they would be no
> > waiver given.
> >
> > We realize that this situation must have greatly
> > inconvenienced you. We
> > are a customer centric organization and as such
> > would want every
> > interaction you have with us to be a pleasant one.
>
> >
> > As a service provider it is our unchanging effort
> to
> > build a better
> > relationship with you. We believe that the key to
> > your service
> > satisfaction is adding value to a relationship
> that
> > is continual and long
> > lasting.
> >
> > It has always been our endeavor to provide you
> with
> > the best customer
> > service and we assure you of our sincere
> commitment
> > to meeting all your
> > future requirements too.
> >
> > Best wishes,
> > Nodal Officer.
> >
> >
> >
> > We are operational from Monday to Friday from 9.30
> > am to 6:30 pm. All
> > mails coming to us after 6 pm or on weekends shall
> > be addressed on the
> > following working day.
> >
> >
> >
> > anup gupta <[protected]@yahoo.com>
> >[protected]:42 PM
> >
> > To
> > Nodalofficer.[protected]@Airtel.in
> > cc
> > appellate.[protected]@airtel.in
> > Subject
> > Re: Mobile number -[protected]
> >
> >
> >
> >
> >
> >
> > Dear Sir/Madam,
> >
> > First of all thanks for such an early reply.
> >
> > Every month i am being informed that this would
> not
> > happen next month but this happens. Every month i
> am
> > informed that the service is being deactivated but
> > then also the balance goes on decreasing. Today
> > again
> > the balance has been deducted from my account and
> a
> > sms is received that thanks for using Airtel Live.
> > Now
> > what is this?
> >
> > Also i have incurred more than Rs.500/- on calling
> > airtel nodal officers and sending them mails and
> > letters. and when was this Rs.30/- given to me I
> > have
> > not received any communication from AIRTEL's end.
> > I have also sent a letter via Registered post on
> > 19.11.07 but till date i have not received any
> > feedback of that.
> >
> > What about the other part and the mental
> harressment
> > i
> > have received. the chapter have not been closed
> and
> > AIRTEL have to look into the matter more seriously
> > then the attention the AIRTEL is giving now.
> >
> > Hope to get a reply soon.
> >
> > Thanks & Regards
> > Anup Gupta
> > +91-[protected]
> >
> > --- Nodalofficer.[protected]@Airtel.in wrote:
> >
> > >
> > >
> > > Dear Mr. Gupta,
> > >
> > > With reference to your letter dated
> 05.12.2007,
> > > expressing concern over
> > > MCI service getting activated, we would like to
> > > inform you that we have
> > > deactivated the mci service and ensure that such
> > > incidents do not recur.
> > > Please note that we have also given you waiver
> > of
> > > Rs.30/- as special
> > > gesture .
> > >
> > > We realize that this situation must have greatly
> > > inconvenienced you. We
> > > are a customer centric organization and as such
> > > would want every
> > > interaction you have with us to be a pleasant
> one.
> >
> > >
> > > As a service provider it is our unchanging
> effort
> > to
> > > build a better
> > > relationship with you. We believe that the key
> to
> > > your service
> > > satisfaction is adding value to a relationship
> > that
> > > is continual and long
> > > lasting.
> > >
> > > It has always been our endeavor to provide you
> > with
> > > the best customer
> > > service and we assure you of our sincere
> > commitment
> > > to meeting all your
> > > future requirements too.
> > >
> > > Best wishes,
> > > Nodal Officer.
> > >
> > >
> > > We are operational from Monday to Friday from
> 9.30
> > > am to 6:30 pm. All
> > > mails coming to us after 6 pm or on weekends
> shall
> > > be addressed on the
> > > following working day.
> > >
> > >
> > >
> > > anup gupta <[protected]@yahoo.com>
> > >[protected]:37 AM
> > >
> > > To
> > > nodalofficer.[protected]@airtel.in
> > > cc
> > > appellate.[protected]@airtel.in
> > > Subject
> > > Fwd: Re: Fw: mobile number -[protected]
> > >
> > >
> > >
> > >
> > >
> > >
> > > Date – 17.11.2007
> > >
> > > To,
> > > The Nodal Officer,
> > > Infinity Building, 5th Floor,
> > > Block GP, Sector V,
> > > Salt Lake Electronic Complex,
> > > Bidhannagar,
> > > Kolkata – 700 091
> > > West Bengal
> > >
> > >
> > > Dear Sir/Madam,
> > >
> > > Ref: +91-[protected]
> > > Sub: MCI Service
> > >
> > > With reference to the above I would like to
> inform
> > > you
> > > that from last seven months an amount of Rs.15/-
> > is
> > > being deducted by the system but my MCI service
> is
> > > not
> > > activated right from the beginning. Every month
> > when
> > > I
> > > give a call to the customer care officers they
> say
> > > that the service is not activated on my number
> but
> > > suprisingly the amount is being deducted from my
> > > account every month.
> > >
> > > When I call up the Nodal Officers then every
> time
> > I
> > > have to hear that my MCI was activated due to
> > > system’s
> > > error and now it has been deactivated and the
> > amount
> > > will not be deducted next month. Also the amount
> > is
> > > being added back to my account (till last
> month).
> > > Last
> > > month I was informed that this is the final time
> > > when
> > > the amount is being deducted and from next time
> no
> > > deduction will be made, when I asked for the
> > > complaint
> > > no or reference no. I was informed that
> complaint
> > no
> > > or the reference no is not generated at the
> Nodal
> > > officer’s end.
> > >
> > > This time again on 13th of November, 07 a sms
> was
> > > received and a amount of Rs.15/- was deducted
> from
> > > my
> > > account for the MCI service. Now what is this?
> > Every
> > > month I have to call up AIRTEL again and again
> for
> > > the
> > > reversal of my Rs.15/- and incur my call
> expenses
> > of
> > > more than Rs.15/- for the reversal. Is AIRTEL
> > > increasing its revenue and profits in this way
> > > because
> > > the free 121 service literally doesn’t
> > helps?
> > > First it
> > > is deducting Rs.15/- so subscribers have to
> incur
> > > call
> > > expenses for the reversal and the subscribers
> who
> > > don’t care is into loss.
> > >
> > > What should I do now, should I change the
> > > network/connection or let AIRTEL earn Rs.15/-
> > every
> > > month for free or should I take harsh actions?
> > >
> > > Please look into the matter and try to resolve
> the
> > > problem as soon as possible and please do not
> > force
> > > me
> > > to take harsh actions.
> > >
> > > Please see what can be done against the
> deductions
> > > made and the compensation for mental harassment,
> > the
> > > hardships for the last 7 months and the expenses
> > > incurred for calling the Nodal officers again
> and
> > > again and sending mails and letters to AIRTEL.
> > >
> > > Thanks & Regards
> > >
> > > Anup Gupta
> > > +91-[protected]
> > >
> > >
> > >
> > >
> >
>
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> > > ----- Message from anup gupta
> > > <[protected]@yahoo.com> on Mon, 15 Oct
> > > 2007 01:20:27 -0700 (PDT) -----
> > > To:
> > > Nodalofficer.[protected]@Airtel.in
> > > Subject:
> > > Re: Fw: mobile numberc -[protected]
> > > Dear Sir,
> > >
> > > If my MCI is not active then why AIRTEL is
> > > continously
> > > deducting Rs.15/- from my account every month,
> and
> > > this is a fact that the service is not active on
> > my
> > > number.
> > >
> > > On 13th Oct'07 at 06.55 p.m. I have received a
> SMS
> > > "THANKS FOR USING THE SERVICE OF AIRTEL" and a
> > > deduction of Rs.15/- was again made from my
> > account.
> > > Please check.
> > >
> > > IS AIRTEL GENERATING FUNDS IN THIS MANNER OR
> > > INCREASING THE PROFIT, OR THIS RS.15/- IS A
> > > TAX/PENALTY FOR USING THE SERVICE OF AIRTEL.
> > >
> > > Thanks & Regards
> > > Anup Gupta
> > > +91 [protected]
> > >
> > > --- Nodalofficer.[protected]@Airtel.in wrote:
> > >
> > > >
> > > >
> > > > Dear Mr Gupta ,
> > > >
> > > > Warm greetings from Airtel.
> > > >
> > > > On receipt of your email we have checked your
> > > Airtel
> > > > account and have
> > > > found out that MCI service is not active .
> > > >
> > > > For further issues please email us at
> > > > [protected]@airtelindia.com( please mention
> > > > your 10 digit mobile number in the subject of
> > the
> > > > mail ) .
> > > >
> > > > Yours sincerely
> > > > Gargi Basu
> > > > Nodal Officer.
> > > >
> > > > We are operational from Monday to Friday from
> > 9.30
> > > > am to 6:30 pm. All
> > > > mails coming to us after 6 pm or on weekends
> > shall
> > > > be addressed on the
> > > > following working day.
> > > >
> > > >
> > > > anup gupta <[protected]@yahoo.com>
> > > >[protected]:50 AM
> > > >
> > > > To
> > > > nodalofficer.[protected]@airtel.in
> > > > cc
> > > > appellate.[protected]@airtel.in
> > > > Subject
> > > > Fwd: mobile numberc -[protected]
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > 10 days have already passed and no feedback
> till
> > > > date.
> > > >
> > > > --- anup gupta <[protected]@yahoo.com>
> wrote:
> > > >
> > > > > Date: Wed, 19 Sep 2007 22:18:33 -0700 (PDT)
> > > > > From: anup gupta <[protected]@yahoo.com>
> > > > > Subject: Fwd: mobile numberc -[protected]
> > > > > To: nodalofficer.[protected]@airtel.in
> > > > > CC: appellate.[protected]@airtel.in
> > > > >
> > > > > Dear Sir/Madam,
> > > > >
> > > > > The matter is pending since long. Hope now
> it
> > > will
> > > > > get
> > > > > solved.
> > > > > I am totally fed up with the services of
> > AIRTEL.
> > > > > Everytime there is a new problem.
> > > > > I had given a call yesterday to the customer
> > > care
> > > > > number '121' and i was informed that my MCI
> is
> > > > > active
> > > > > whereas last month only i had received the
> > mail
> > > > that
> > > > > the service is not active on my number.
> > > > > Please look into the matter
> > > > >
> > > > > Thanks & Regards,
> > > > >
> > > > > Anup Gupta
> > > > > +91 [protected]
> > > > >
> > > > >
> > > > > --- anup gupta <[protected]@yahoo.com>
> > wrote:
> > > > >
> > > > > > Date: Sun, 16 Sep 2007 22:17:50 -0700
> (PDT)
> > > > > > From: anup gupta <[protected]@yahoo.com>
> > > > > > Subject: Fwd: mobile numberc -[protected]
> > > > > > To: [protected]@airtelindia.com,
> > > kol.[protected]@airtel.in,
> > > > > > [protected]@airtel.in
> > > > > >
> > > > > > Dear Sir,
> > > > > >
> > > > > > I hope the matter is being looked after.
> > > > > >
> > > > > > Regards,
> > > > > >
> > > > > > Anup Gupta
> > > > > > +91-[protected]
> > > > > >
> > > > > > --- anup gupta <[protected]@yahoo.com>
> > > wrote:
> > > > > >
> > > > > > > Date: Thu, 13 Sep 2007 06:02:20 -0700
> > (PDT)
> > > > > > > From: anup gupta
> <[protected]@yahoo.com>
> > > > > > > Subject: mobile numberc -[protected]
> > > > > > > To: [protected]@airtelindia.com
> > > > > > >
> > > > > > > Dear Sir/Madam,
> > > > > > >
> > > > > > > What a service AIRTEL is providing? from
> > the
> > > > > last
> > > > > > > three months I am regularly receiving
> sms
> > > that
> > > > > my
> > > > > > > subscription to missed call information
> > has
> > > > been
> > > > > > > renewed and from last three months I am
> > > > > regularly
> > > > > > > writing the mails that I have never
> > > activated
> > > > my
> > > > > > MCI
> > > > > > > service.
> > > > > > >
> > > > > > > This time also a sms is received and
> > > deduction
> > > > > is
> > > > > > > made
> > > > > > > from my account.
> > > > > > > Please look into the matter and stop
> this
> > > > > service
> > > > > > > from
> > > > > > > your end and adjust the deducted amount
> in
> > > my
> > > > > > > account.
> > > > > > >
> > > > > > > Regards,
> > > > > > > Anup Gupta
> > > > > > > [protected]
> > > > > > >
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

MCI service — SUBJECT REGARDING MCI SERVICE ACTIVATION

THIS IS WITH REGARDS TO THE ACTIVATION OF MCI SERVICES WHICH I HAD ASKED FOR THE ACTIVATION ABOUT 8 DAYS BACK AS PER THE PROCEDURE OF THE COMPANY BY SENDING MESSAGE ON 56789 SUB MCI Rs.2 WERE DEDUCTED FRM MY A/C AFTER A DAY Rs.15 WERE ALSO DEDUCTED FRM MY A/C BUT AS YET I HAVE NEVER RECIEVED THE MESSAGES REGARDING THE MIS CAL WHILE I WAS OFF OR OUT OF COVERAGE AREA I HAV ALWAYS RECIEVED MSG JUST INFORMING OF TIME OF MIS CAL NOT THE NUMBER FRM WHICH THE CAL WAS TRIED I HAVE ASKED FOR AN EXPLINATION TO CUSTOMER CARE SEVERAL TIME EACH TIME I WAS TOLD TO WAIT FOR 4 HRS OR AGAIN SEND A MSG FOR THE ACTIVATION I HAD SEND THE MSG 3 TIMES BUT AS YET ALMOST 3 DAYS WERE PASSED ON AFTER THAT I WAS TOLD TO SEND A MSG GET TO GET THE NO. BUT EACH TIME 2 RS SHALL B DEDUCTED IF SO IS THE SERVICE THAN WHY 15 RS WERE BEING DEDUCTED. 3 DAYS BCK I WAS TOLD THAT MY CASE IS BEING TRANSFFERED TO THE TECHNICAL TEAM AND A REVERT WOULD BE GIBEN BY 18 FEB BUT ALL WAS IN VAIN.MY SERVICE HAS NOT YET BEEN ACTIVATED IF SAME SHALL BE THE CONDITION I THINK IT WOULD BE A BETTER OPTION FOR ME TO SWITCH TO IDEA OR ANY OTHER SERVICE PROVIDER HOPE THE COMPLAINT SHALL BE TAKEN SERIOUSLY IF NOT PLS TELL ME WETHER THE SERVICE SHALL BE ACTIVATED OR NOT
airtel nodal officer did not help me.
sir, i am costomer of your airtel prepaid service since 3 year. My mobile number is [protected]. I was using this service without any complain .But now i am facing some problem, that is deduction balance without using or subscribing any service .from three month about 20 Rs balance deducted for speed flurt which i have not subscibe.tomorrow 08-04-09 a 20Rs balance has deducted from my account. when for this complain i have colled in costomer care about 02.25 Oclock in afternoon a lady executive(pallawi) has behave with me rudly, and after theting me she has cut the line .sir i have comlained for my airtel live and MO also but that complaine has not solve.I request yo please take any action.otherwise I will left this service .
thank you.

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    Customer satisfaction rating
    23%
    Complaints
    42912
    Pending
    4278
    Resolved
    8725
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - Deduction for the service not used