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[Resolved]  Airtel — 51619 USUB DD

I was asked to message USUB DD to 51619 to deactivate the daily 2 Rs. Deduction scheme.
Previously I had confirmed twice with customer care that my Friends scheme will not be deactivated.
But on sending the message to 51619 my I got "Friends1 scheme deactivated".
I called up Customer Care again..but they said that I had sent the message twice and due to that Friends was deactivated. I can guarantee that the message was sent only once!!
This has also happened with other people. They are using the "you sent the message twice" farce to terminate the Friends Scheme.

On asking contact of higher authorities, they gave me the number of the Nodal Officer..which as expected is PERMANENTLY SWITCHED OFF!
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Complaint marked as Resolved Aug 14, 2020
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    Customer satisfaction rating
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    Airtel Phone
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