[Resolved]  Airtel — invalid IMEI

I got a message from airtel service stating that my IMEI is invalid and that i need to get new IMEI from govt approved centres. I purchased my mobile from an authorisd dealer and its been over a year. How can airtel say that my IMEI is invalid!! I would the customer service to sort this out.
My no: [protected]
IMEI[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

my mobile number is [protected] and my IMEI is [protected]. When I purchased my phone that time I checked the IMEI and it was there and now How can you say that it is invalid.

Please assess.
P.Subramanian
your imie number is valid (analysisi of your imie is given below and alos available at www.numberingplans.com)

Information on IMEISV[protected]


Type Allocation Holder Sony Ericsson
Mobile Equipment Type Sony Ericsson W580i
GSM Implementation Phase 2/2+
IMEI Validity Assessment



>|<

Very likely



Information on range assignment


Est. Date of Range Issuance Around Q1 2008
Reporting Body British Approvals Board of Telecommunications (BABT)
Primary Market Europe
Legal Basis for Allocation EU R&TTE Directive


Information on number format


Full IMEI Presentation[protected]
Reporting Body Identifier 35
Type Allocation Code 35297302
Serial Number 426036
Check Digit 8
Phone Version Number 69
Hello,
My connection is Airtel and I am using LG KG 300 mobile handset. Because of IMEI issue, my phone became invalid from today. But My phone is original LG phone I brouht it from authorised customer.
My phone number is

+91 - [protected]
IMEI no :[protected]

Please tell me what to do to activate my mobile
Airtel has now become a big chor company.

Till yest my phone was working fine and today they stopped my connectivity on the basis that my IMEI is invalid. I have a Motorola V8 with bill and everything, still Airtel is hell bent on not starting my services.

Wanna know the biggest irony, i put in a VODAFONE sim card and it started working, only Airtel SIM isnt working.
This is just a fraud to collect money from us poor souls and harass us.
We should file a case against AIRTEL for harrasing us, they cant treat us like this.

When VODAFONE works why the hell AIRTEL doesnt. Are we always free to visit Airtel centres and all, lemme use my remaining balance and then i will throw this Airtel crap in dustbin. Am pissed off with such idiotic service.
imei
I have a corporate connection with the airtel number [protected]. The company has debarred a genuine motorolla Z6 on the basis of invalid IMEI. The matter was taken up with the appeliate authority at Andhra. However, the company pointed that I was at fault that I had not bought the phone from them... the result is that i have discontinued using all Airtel products. Shame on you Airtel
hi
My airtel card is stop working in dual sim mobile its working earlier and its also working in another any phone except dual sim mobile. In dual sim mobile o=its showing invalid card my cell no is [protected] plsssssssssss... help me this is my business card.


thanks and regards
sachin

Airtel — wrong invalid IMEI detection

- I have a genuine Moto Razr Handset.
- I have verified with SMS services, that it has a valid IMEI code.
- And other than Airtel all other sims are working on it.
- It was blocked on Dec 1 for invalid IMEI.
- it started working on Dec 3.
- on Dec 6, I received a message from Airtel to get my software updated for free from Authorized Motorola Service Centre before 10th.
- I got the software updated from a centre in Indiranagar, Bangalore.

"Even after all this, its been blocked today (By airtel alone, I have verified it by using my friend's other operators sims in this phone)"

- Now, Since I am on roaming in Bangalore (I have a Delhi No.) with no other handset, I am really annoyed with Airtel. Why dont they spend some time upgrading their software like other service providers. Is this the service I should pay for.

- Now, I just want Airtel to give me in writing that my handset has invalid IMEI (If they are very sure about it). Then I can sue Motorola quoting Airtel. Then if motorola is clean, they will sue Airtel in return. In any case , either of them (I believe most probably Airtel) should be punished and fined for my incovenience. I leave that to court. I am a customer to both the parties and have paid well for the service and I deserve to get service in time. If I am not getting service, either of them should be responsible and should be fined HEAVILY.

- Can someone from Airtel please reply and put their point forward? Please dont forget to send me in writing the "INVALID IMEI" confirmation.

Sriram
([protected]) - (This is the number which is not working currently IN Moto Handset)
(sriram.[protected]@gmail.com)
My phone got disconnected on 30th Nov . I went to Airtel they told me that ur sim has gone old hence u need to change the sim. I bought a new sim still the phone did not work. Then i was told to go to the motorola showroom and get a software uploaded . I did the needful still the phone is not functional. I am just going in circles since then. Handset is motorola V8 and the IMEI no is [protected]. This is really frustating .
we shifted our office at onther place. we want to change address for sending bills. cnu help me ? to write me prosiger.
I also got a message from airtel service which stating that my IMEI is invalid and i need to get new IMEI @199 only while I purchased my mobile (moto rzr v8m) from an authorisd dealer and its been over 2 year,
and when i send my imei no to 121 they replied that my imei no is valid.
After a gap of few days my phone worked properly, but now again same problem arrived, while i given my id and photo again. How can airtel say that my IMEI is invalid!! I would the customer service to sort this out.
my no is [protected]
imei no is [protected]
21-A, Ext no 1A,
Nangloi,
Delhi-41
Copy of an email written to Airtel Customer Care tonight i.e. 9/2/2010, waiting to see what response I get to this mail.

Dear Sir / Ma'am,

I am using my Airtel Prepaid number 965071**** (SIM no. [protected]****) on my Nokia Handset (Model 1202) IMEI - 358010/03/685072/2 purchased on 30/12/2009 from Bhartiya Vision, Shop No. 76 Khanna Mkt, Lodhi Road, New Delhi vide receipt no. 2900.

Of late I have been getting smses from AD-Airtel which read as follows:

"As per Govt. directive, your handset has an invalid IMEI and will be blocked today midnight. Use your no. on a valid IMEI handset."

I have tried to speak to your customer care executives on 121 but none of them have any information relating to such smses being sent to me by airtel. I wanted to update my IMEI no. with airtel but am politely refused even that assistance.

I believe, receiving such kind of SMSes and not getting subsequent support via the 121 customer care is sheer harassment for the customer, who -as in my case- is left to wonder what could be wrong with a handset purchased from an authorized / priority dealer of a reputed handset manufacturer.

I would request some assistance as regarding the above so that I can get to the root of the matter.

Thanks,

Aman Khorana
this is to inform you that my mobile is not able to get network from airtel from last few days. I tried to make complaint on 198 the transfer the call to customer care executive and than massage comes " this number does not exist". I am suffering due to this problem alot. please do needful at easliest.
I am BSNL Customer. I have a Motorola X265 & IMEI No. [protected] which is showing after a year.

Can u pls help me in this matter.

Abhishek
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54495
    Pending
    0
    Resolved
    21957
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information