[Resolved] Airtel — Complaint for sending wrong bill by the Airtel with ISD calls
I am using the Airtel Post Paid No [protected] . onwards from December 2005. This was activated on December 2005.
I regular paid the bill as per the Bill received by me from Airtel . My bill always comes under the Rs. 500. And as per the Airtel My credit Limit is fixed as Rs . 1500/- . and my bill was never crossed the credit limit as I always use the bill below Rs. 500/- .
I used this Airtel Post paid no. regularly from December 2005 and regular check the amount of bill during my bill period.
On 16th day of January , when I was checking the Bill amount from customer care Executive( the “CCE” ) . It was shocked to me that the Bill amount stated by the CCE was very much high for me. After the enquired from the CCE , I came to know that the bill amount was very high due to the ICD calls .
But the fact is that, I never activate the ISD call Facility on my Post Paid connections. And, my credit limit was fixed by the Airtel was Rs.1500 /- but as per the CCE of the Airtel bill[protected] amount was shown as around RS 3500.
It was shown to me false itself as per the fixation of Credit limit ., whenever the bill cross the Credit limit the Message and call from the CCE started to make the interim payment and I have not received any single call from the CCE o f Airtel .
It was again shocking for me to received the Bill no. dated 22/1/2208 sent by airtel amount of Rs /- . Which shows the credit limit of Rs 1500/- as per the Billl . .
But still the bill amount sent by the Airtel shows Rs . /- . And the CCE of Airtel regularly calling me and forcing me to make the payment of wrong bill , which is not mine.
I am lecturer by the Profession. As per the record of my statement , my bill amount never crossed the Credit Limit . I never activated the ISD facility on my post paid connection . I never made any ISD call from my Number .
So, sent me the correct bill which help me the make the payment .
Revert me as earliest possible. Kindly do the needful for me and solve my grievance against the Airtel.
Complaint marked as Resolved Aug 13, 2020