[Resolved]  Airtel — MY NUMBER DOES NOT EXIST

Following is a complaint on which no action was taken

To [protected]@bharti.in

I had bought Airtel Freedom pack as you call it on 04/11/2009 at Trichy in the state of Tamil Nadu and was alloted mobile No [protected] through a retailer with whom documents on identity and address was submitted.

On 04/12/2009 outgoing calls were barred with the automatic voice message stating '"Documents not yet submitted contact your nearest retailer".

On Contacting the retailer he stated docouments were submitted to Airtel on 04/11/2009 itself and airtel representative was called upon and then reactivated after an hour.

Surely airtel or its employees did not care to keep the service going even after one month of submission of documents and the system had automatically deactivated the service.



But the funnier part of the service was when airtel customer care when contacted reported on 15/12/2009 that the sim was damaged due to entering the wrong PUK No. and therefore i have to purchase a new sim with a different mobile no for Rs 49/- submitting the documents again.

Never such a thing as entering the wrong code has happened as we do not find time for such a thing and the mobile handset was in my shirt pocket when the caller received voice message at around 10 pm of 14/12/2009 stating that my mobile no does not exist.

I had made a successful call on the evening earlier of the same date.

When I happened to see my mobile hand set the next morning I saw the status "No Service" on it. When swithched off and then againg switched on the cell message was "Sim Card Registration Failed" which then turned to "No Service"



This speaks of your defective product or an intentional temination and knowingly or unknowingly the irresponsible attitude of customer care

I therefore request you to refund the balance amount in my prepaid and report to me regarding the mode of repayment. I have a strong feeling that the services were intentionally terminated as i did not subscribe to their commercials and therefore request you to investigate and ensure transparency.

An early action will be highly appreciated.

My email address is [protected]@gmail.com and alternative email [protected]@bsnl.in





yours



K P MURALIDHARAN