[Resolved]  Airtel — Rs.96 GPRS service pack is fraud & cheating to customers.

Dear Sir/Madam,

I have to say that when I have main balance in my acouunt then it doesn't work GPRS service of Rs.96 and it is deducted through main balance while commitment is different that it will be deducted from 2GB and 100 MB free main balance according their condition.

In these days airtel is really cheating to the customers. I was using GPRS on dated 28th December, 2009 between 12:00 am to 8:00am. I lost of Rs.95 from my main balance. While I have already recharged GPRS pack of Rs.96 which is valid till 12 January, 2010, which has a promise of 2GB free internet access.

I am asking why happens this type of deduction? Why is airtel deceiving to the customers? Will this scheme of deduction will be fruitful for Airtel or Airtel User? I think, a simple person will not tolerate this type of cheating and they will change their sim and will get new service of another company and their mouth of words will always be negative against airtel service in public.

When I talked to customer care, I am told your deduction was due to browsing, but my one another friend who is also getting the service of GPRS. He uses daily internet including browsing, downloading, searching, everything.... but his internet access is going smoothly without any deduction because he has nil main balance. I also would like to mention his name: Santosh Kumar, mobile number [protected]. He also lost Rs.72 and 100 MB of main balance. Due to deduction of main balance, he left the recharging of mobile and I am sure he will remove the service of airtel.

So, consider my complain seriously and return my deducted amount of Rs.95.

Raman Lal Sao
Mobile: [protected]
Ranchi