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[Resolved]  Airtel — Airtel Customer Service had wrongly misguided me with spending my money unnecessarily.

I am having airtel prepaid connection with No. [protected], Goa Connection.
I had not opted for any special VAS services except caller tunes.

I did not have sufficient balance, So, with huge financial difficulties I had recharged from bangalore for Rs. 50 on the above number, After successful recharge, I got an SMS -"Your A/c hass been Recharged with Rs.0.00 MRP Rs.50, Kindly pay to the retailer Transaction ID :- [protected]" Without a single paise credit. So, I called the customer Care Karnataka at 121, I spoke with one of the airtel CSR, He said that since the phone is in roaming so, all the recharges you make will not be credited and suggested me to try the recharge with the higher denomination .

Again after few minutes I had recharged with Rs.100, I waited for few minutes and I got an SMS "Your A/c hass been Recharged with Rs.1.00 MRP Rs.100, Kindly pay to the retailer Transaction ID :- [protected]", I was shocked by this and I called the customer @ 121 for another time, I spoke with CSR about the reason for not getting the amount credited, He replied that recharge for Rs.100 is not acceptable so you try with another denomination, and gave me the Customer Care Number :[protected] and said the the customer care number will also be charged with STD call rates.

Since, I did not have balance in my cell, I & called from a local landline to the number[protected] and explained my grievance to the airtel representative, He replied that I have called to Mumbai CSC, Since, it is a GOA connection so, call another airtel Customer Service center[protected] and said that this number will be charged at STD Rates.

So, I called another one more new number[protected] and waited for few minutes, then my call got redirected to the customer Service call centre, I explained my grievance to the airtel representative, He said that You cannot make any recharge in Roaming, You have wasted by making above recharges, I asked the reason for this and told to give me the number of any higher Official, He rudely disconnected the phone with loud voice.

If this is the situation then how much money is being unnecessarily held up by Airtel in the whole India.

I had also mailed about the same to the customer care & nodal officer, but there was no proper Response form the concerened.
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Aug 14, 2020
Complaint marked as Resolved 
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    Airtel
    Customer Care Service
    Customer satisfaction rating
    43%
    Complaints
    50467
    Pending
    0
    Resolved
    20199
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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