[Resolved] Airtel — People from some specific phone circle hears "This is not a valid number " when they try to reach me.
I have taken a new Airtel lifetime prepaid sim 15 days back. Since then I am facing this weird problem. I am not receiving any phone call from some specific zones. My friends, having numbers with Maharashtra Airtel, Karnataka Airtel, Kolkata Reliance have told me that whenever they try my number they hear "This is not a valid number. Please check the number and dial again." Till now they have not been able to contact me. I have talked to airtel customercare only to waste my time. Nothing happened. Then I tried to email [protected]@airtelindia.com with my mobile number in the subject line. Now here comes the funniest part. Instantly I received an autogenerated email stating "We are unable to process your request as your mobile number is not in following format: 98XXXXXXXX or 99XXXXXXXX ".
I have got my mobile number starting with "900". Then I enquired with lots of people with numbers starting with "900". All had complained similar problems. One guy said, he can receive calls made from his home mobile but not from home landline.
So what I understood is, their system is full of bugs. They started selling new connections with "900" numbers but somewhere they didnt include this new range of numbers.
I now really wonder how Airtel got such brand name. Is this the quality of service they offer?
I am now considering to switch to IDEA/ VODAFONE. But what about my 400 rupees that I spent to buy this Airtel lifetime SIM ?
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Aug 14, 2020Complaint marked as Resolved