[Resolved]  Airtel — To change the plan

My mobile no is[protected] I have my bill of Rs 951, bill no 520 39 151, for the period 8th May to 7 June 09.
I have just now paid my bill of Rs 951, through chk and dropped in the ICICI drop box.
I) In this bill I have been charged Rs 50 towards MMS. I telephoned to your No 121 just now to know what is this MMS? In the last so many years I have never used any service called MMS. Your executive has given me the telephone nos to which these MMS has been sent. He says it is not possible to tell the identity of the receipents and he cannot also send back to me any of those MMS. This is now totally a one sided unpleasant logic. Therefore please do not charge me this Rs 50 and credit itback to my account for adjustment in the next bill.

2) Please let me know whether as on 23 June 09 at 9 PM, I have already paid this amount of Rs 951. This is because the voice recorded message says there is no outstanding amount against my No. In case it is already paid please credit the excess amount back to me. Thanks and may
I expect a reply either by mail or telephone. Thanks Veeranandagiri

mobile no.- [protected] this no.is disconnect and getting message saying this no.does not exist.I contacted customer care center they told me that your bill is pending.then i had pay my bill of Rs 1402.
and after i made this payment then i contacted customer care they said that you submit your documents.i had a identification card.In iddentification card my adress is different but i have no other documents i have misplace my documents of billing adress.i hope that u will do something.plaese activate this no. immediately.

sir/mam,
myself kundan kr. Tiwari. I am working with aegis Bpo service Ltd.(airtel). I am a airtel prepaid customer care executive. i am working as a executive in airtel (up-west) since 8 month. I am working my work honesty.my aim is fully satisfied to my customer & i proud to myself that many more customer are satisfied by me. An example of my job that a boy from chamoli he is very unsatisfied to airtel service and he said me that "i am fully unsatisfied to airtel service & I hate airtel". Than I said to him "please be relax & share your problem with me". he said to me that if my problem have not solved in 2 days i block my airtel no.i solved his problem in 12 hours & today he is fully satisfied from airtel service & today he is best friend of my & say to me you are my big brother. he invite to me his home.
2nd, a girl name-meenakshi dhimaan mob no. [protected] she is also unsatisfied to airtel service than i solved her problem & today she is my best friend.these are few example. but many more customer are satisfied by me and than he say airtel service is the best service in the world.I proud of myself that many more irate customer are satiesfied by myself.
But sir I am not satisfied for my job. we are working my job in underpressure.
these are:-1 target of AHT 120 second.
2.120% documentetion.
3. Target of ICE score 80%
4. dont deactivate vas service of customer, provide him to processure.
tell me sir, one customer when he is fully irate & his problem is many more than how may this possible that a customer satisfied in 120 second. please give us more time & we promise we fully satisfied.

We are unsatisfied from our organisation. please help us. when a customer are not satiesfied, than how may this possible that a customer satisfied.major problem in pacs.always it hang.
one request to you please dont highlighted my name.
I am unsatiesfied for my job & i will give resign to my assistant manager on 1st july.

Resp sir
From last four Months i am facing network problems. right now I am staying at Panchgani Mahabaleshwer its a hill station the services over here were disable for 20 days then after I had spoken many times with customer care to reduce my billing amount because for last 4 months I was facing the call drop problems after communicating with 121 they told me the network team will call me back. After that network team called me and committed that “they will reduce the half of the amount form by bill” but yet I didn’t get any waver or call form the same. Moreover I got a commitment from “Airtel Retention team” sir from last 3 months I am continuously counteracting with the executives from HOT LINE they also committed me to reduce the bill
Sir you check my call log also that I have the call dropping problem Sir my outstanding amount is 2135 – 00 my billing plan is 225 CUG
Sir this is my request to you to check all things against this and revert me the same

postpaid Talk 149 — LIFE TIME PLAN -WHEN IT WAS DUE

PLEASE REFER TO REGISTRATION NO. [protected], I WAS ASSURED TO GET MY PROBLEM SOLVED BY 22/06/2009. I HAVE NOT RECEIVED YOUR REPLY. IT IS moral as well as professional duty of customer care executives to inform the customer about the latest products availablke which are beneficial to the customers. as you can see I AM THE VERY OLD CUSTOMER HAVING 3 OF YOUR NUMBERS. MY RELATIONSHIP NUMBER IS [protected]. II WANT THOROUGH INVESTIGATION OF THE CASE, AND THE IRRESPONSIBLE PERSON SHOULD BE TAKEN TO TASK. HOPE TO GET AN EARLY REPLY. THANKS.

Pls you start the national roming No-[protected]

hey my plz cancel my connection of airtel postpaid my number is [protected] .

Highly irresponcible as well as negative attitude towards customer by an INTERNATIONALLY REPUTED COMPANY. DEEPLY SHOCKED AND HIGHLY PAINED. WITH REGARDS. YOURS

Dear Sir/ Madam
I am "Satish Kumar", Manigine Patner of N.G.Engineering co., I want to draw your kind attention of x patner(Mr. Rajkumar Sharma) of N.G.Engineering co., Right now, Rajkumar Sharma has with draw of this company. This time he is using six number's of company name ([protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].) So, I there for request please close theses numbers. Otherwise my responsiblites will not.
thanking you
your's turely
(Satish Kumar)
N.G.Engineering co.

hai
this is radhaklrishna n having mobile no:[protected]
previously i am a post paid custmer after 5th june i migrated to prepaid that time in my account i had security deposit Rs 500- with u . After dedacting the june month bill i.e Rs 350.54 what ever the remaing amount with u pls send throuhg chq in the following address i.e
RADHAKRISHNA N
H.NO. 6-8-22,
NEAR JAIPAL HOUSE
CHANDANAGAR
HYDERABAD 500 050
CELL[protected]

after receive this email pls send any reference no.
thnking you
regards
radhakrishna
[protected]

Hi...

I am Vivek,
my mobile no is [protected]
As per Airtel Executive the plan explained by him on 16 th May'09 was totally wrong and the information on that plan was also wrong given to me. After that i went to Airtel Relationship Center to do a complaint that i faced a big loss of near about 150 Rs. but ARC forwarded another complaint and activated another plan with out my permission. I want u to refund my loss of 150 Rs. and i want plan of 345 Rs. So plz give me ur feedback as early as possible

your's faithfully
Vivek

To air-tel office
Sir,
hello m sahil...from [protected]..the proof of this number is on the name of Mr.Ravinder Narang from 5 old vijay nagar near parvati Jain school jalandhar..
mujhe apke airtel se ek cmplaint hai..apke vaha jo b apne apne workers rakhe hai mai unki service se nahi satisfied..mujhe pehle mera galat biling plan activate krva dia gaya..bad me unhone ne kaha k vo apne ap hi pay krenge n nxt month se thk kr dengeaur jo mere no pe biling plan activate kia gaya uske bare me b sahi information nahi di gayi mujhe.mere billin circle 23-22 ka hota hai next month ka aur is bar b unho ne mujhe phone kar ke bataya k apna id proof de ao kisi bhi pass k airtel showroom me.unhone call b 22 evening me ki thi mai thori daer tk proof b submit karva aya tha aur unhone kaha k billing circle ke hisaab se apne ap theek kr denge vo..bt abi tak nahi hua..roz mai unhe call b krta hu bt vo phone b nahi uthate mera..unknown no se hi uthate hai kete k 2 min me call krta hu uske bad koi cal nahi uthate aur nahi koi rply me bad me cal krte hai..den maine kaha k mai apke against complaint file krni hai apna address batao k konsi branch me ho to kete nahi batana ap khud pata kr lo.maine dobara call ki kete k meri complaint kroge to zada se zada kya hoga mai airtel chorh dunga..aur tab se keh rhe hai k apka billing plan change ho jaega but abi tak kuch nahi hua aur nahi vo mera call pik kr rhe hai..unka nam hai Mr.Inderjeet unka contact no hai [protected] adress mujhe cnfirm nahi hai unka.maine age b three times complaint file kar chuka hu but abi maine call ki thi helpline pe but unhone kaha k koi cmplaint nahi hai yaha pe.vo itna rudely bat karte hai apne costomers se aur uske bad mera first bil b aya hai usse mai satisfied nahi hu..mujhe bill b galat lagaya gaya hai maine vo b unse kaha vo bhi abi tk nahi thk hua..airtel cstmer care se b call ai thi puchne k lie k mera no kaisa chall raha hai maine kaha k m nt satisfied unhone puche tab b maine cmplaint ki aur unse apne bill ki details puchi vo kete k hamne apse nahi bat krna aur phr call b kat di meri.ap kuch action leejie nahi to mai apne 3no k 3no cnction band krva dene hai...mai apki service se bilkul b satisfied nahi hu..ab meri is cmplain pe koi action lijeaie..
sahil
[protected]

Resprcted sir,
My self Vaibhav Bhoyar my mob. no. is [protected]. My current bill plan is talk more 150. I want to chenge my plane in combat level II 199. I send you mail six time . I was pay my outstanding bill i.e. 610 Rs. This is my last mail if you not change my plan within 24 hour then please disconnect my connection

mera ak mobile hai jiska no -[protected] hai esaki validity 20-jun-2009 ko samapt ho gayi hai our ab validity nahi dal rahi hai kyo our isame gares parid 5 julai tak hai aap isaka samadhan nikalna me aapka aabhari rahunga dhanyawad

mera pehle goverment plan ka card tha uske baad maine usko lifetime karvaya to mujhe ye malum karna hai ki kya me phirse government plan le sakta hu

MY MOB NO IS [protected] MUJHE GOVERNMENT PLAN THA MAINE USKE BAAD LIFETIME KA RECHARGE KARVAYA TO MUJHE APNA GOVT PLAN FIRSE CHAHIYE
KYA MUJHE MIL SAKTA HAI

sir
send me my monthey bill my mail id [protected]

i want to sattile my airtelbill, my airtel no [protected], plz contect me on my no that is [protected]

dear sir/madam,
mera postpaid goa police plan ka number hai [protected] ye no.ka plan change ho chuka hai iska airtel to airtel local call free tha wo band hokar airtel to airtel local call 0.75, other mobile 0.75, & landline 0.75 paisa pad raha hai. mera is no. ka plan muze change karana hai.mai aapko requst karata hu ki mera airtel to airtel 0.10 paisa girna chahiye yaani mera plan change hona chahiye. thanks. regards priyanka countruction.

HI my corporate connection number is [protected]. I want to close it down w e f 5th july 2009.

pls let me know the procedure as iam not going to use the connection in any form(prepaid or post paid).

So pls terminate the connection and let me know the details of what i have to do.

Regards

Ayan Datta
[protected]