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Airtel — NOT GIVING WHAT WE SHOULD GET IN THE PLAN

Respected sir

With due respect i would like to submit that i m an airtel customer([protected]).I have a sim card in which friends scheme is activated.As per the information given by the airtel office, my call rates should be deducted as 10paise per minute whenever i make a call within my friends group comprising of the following numbers:-[protected], [protected], [protected].But to my astonishment sir, i am being charged as 1 rupee per minute from 2 weeks or so for the same. I have been regularly lodging complaints to the airtel customer care.I do agree that they do refund my account for the extra deductions but sir my problem has still not been sorted out and every now and then when i make calls i get notifications of 1 ruppee per minute being deducted.It is very confusing and inconvenient sir to be making calls due to the abrupt changes in the call rates.Moreover my account balance should have been credited by rs.158 as airtel to aitel free balance for a recharge that i had had on the 14th of this month.I am fed up of regularly being bluffed by the customer care saying that my problems would be soon sorted out and still it has not been so.
I request you to kindly look into the matter take appropriate actions against the guilty.
Complaint comments  68 Comments     Updated: Share0Tweet0

Comments

CIL — unwanted telemarketing calls

i have registered with Airtel under the Do not Disturb scheme and have got a confirmation. but still receiving calls as per the details below:
ICICI Bank Credit Card
[protected]
[protected] Ajay
[protected] Ghosh
this is a regular feature. calls from Chennai and Kolkata.

calls from other banks too for personel loans.
Dear sir,
i have aritel connection in gurgaon and have taken there 999home plan in which it is said downloading speed i atleast 48kilobytes/second will be given.But they don't give that much speed at all.They give for few days and after change it to the speed of 749home broadband plan.Ihave complained more than 13 times to them and they don't take action and don't let me talk to the supervisior.After complain they fixes the right speed for 2 or 3 days after that again the same problem.Today only i complained again and gave me reference no.6109632 and two day before also i had complained and i had got reference no.6024832.They don't care about my complain and today a phone came from no.[protected] asking is it working right and i said yes after complaining it works right and the person by mistake said we have a process of seeing everyone speed and uses and we on our own intentioanally reduces the speed.I have even mailed them about complaining to "care.[protected]@airtel.in" and later to higher region at "appellate.[protected]@ airtel.in" then also no help has been given to us.The message given to them was as follows:

Dear Sir,
I have broadband connection Home999 plan in which the speed is said at least 384kbps that's is 48kilobytes/second.
Before this i had Home699 plan in which the speed was lower than this.When i got the plan changed to Home999 the speed hadn't changed until i called and complained they corrected the speed.After few days they again reduced the speed and now it is again done. I am getting the speed not even of Home 799 plan.And if i get speed i should get than it is there for few seconds and than fluctuates to than 28kilobytes/second.
Well i need downloading for my work and i know the tricks the airtel is doing.These are the tricks the airtel is doing and its sad to see this.
When it is said this much speed than we should get, its our right.Because when it is said to us to pay Rs999 we pay for that than why not we get what we should get in exchange of that.
Other thing i would like to say is that BSNL is providing unlimited speed at Rs900 connection in which you get Rs1 call to std at mobile or landline per minute. The speed is there is 250kilobytes per second that is 2000kbps and airtel gives 384kbps and charges Rs999.
This is all i would like to tell as i have written a lot.
I request that my connection problem be sorted out and i request to see what i have written above as this will help airtel .
It must be in your thoughts that BSNL service is bad but it has improved now and more than 45 friends of mine have shifted to BSNL from airtel and they keep telling about BSNL i am one of the person been told too now and since of the above i am telling others to take BSNL too and they are taking that only.
Thankingyou

Arpit Gupta

and than also no help has been given just a reply message i got as follows:

Dear Customer,

Thank you for writing to us at Airtel Telemedia Services. This is an
automated acknowledgement.

We have received your email and shall revert to you within 24 hrs.

Warm Regards,
Airtel Customer Care
NO HELP I HAVE GOT SINCE THAN ALSO.

I WOULD LIKE TO TAKE THIS MATTER TO HIGH COURT OR CONSUMER COURT AS WE HAVE THE RIGHT .
I HAVE TO FINE THEM WITH A HUGE AMOUNT BECAUSE IF THIS KEEP HAPPENING IN OUR COUNTRY THAN IT WILL BE BAD FOR OUR DEVELOPMENT AND THIS WILL MAKE OTHER COMPANY TO REMEBER TO GIVE RIGHT SERVICES TO THE CONSUMER
Hi

I found this web site useful to put the complains related to services .

I was embrassed to got my broadband connection disconnected by AIrtel even the payment made th cheque by me but the same was credited in wrong account .Finally I had to suffer for all such lapse.

But it is good for consumer awareness

Thanks and Regards

S K Somani
outgoing is not available
i m in roaming
no [protected] (banglore)
i m in gujrat
Dear sir/Madam
i was using three land line connection of Airtel. I am going to shift my office so please disconnect the following numbers at immediate effect and send the full and final bill of my billing address.
1.45543587
2.45543588
3.45543589
thanks and regard
H.K.Dwivedi
Please disconnect the following number at immediate effect and conferm the surrender in this number.[protected].
the following number that need for surrender.
45543587, 45543588 and 45543589
please send the full and final bill of my billing address.
thanks and regards

H .K.Dwivedi
please disconnect the follwing numbers of immediate effect
45543587, 45543588 and 45543589.
and conferm the disconnection status in this number
[protected].
send the full and final bill of my billing address.
thanking you

H.K.Dwivedi
dear sir
iwold like to discunnet my internet connection airtel
i have paid my all due till last bill date
so please do needful as soon as possible
i will be always your thankful

your
narvada lal shrivastva

a/c. no. 13682739
phone no. 4152889
I have been asking your deptt at the customer service to collect a bal of 1202/ and give me the noc for the past 2 months. would somebody take a note and do the nedful.

For tel no 46018687
Pls cal before coming on[protected]

Tks
hi,
i am archana bhalla my landline number is[protected] & i have club facility on this number which i want to disconnect it. numbers are[protected], 62 & i want an unlimited broadband plan on this no-4041478 so please tell me my current outstanding .
my contact no is #[protected].
thank you.
hello,
i m ankit bhardwaj & i would like to disconnect my internet connection airtel[protected] . i have paid all dues till last bill"s date
so, plz do as soon as possible & contact me on this no.([protected])
Thanks
Hi
This is Purnima . I want to disconnect my airtel connection, my no is 4156208. A/C no is 13636557 C/O Nidhi Suneja, c-5016, Gaur Green city GZB.
There is no any issue with connection .I am totally satisfied.
Kindly disconnect it ASAP.
Thanks
dear sir
iwold like to discunnet my internet connection airtel no 4291546
i have paid my all due till last bill date
so please do needful as soon as possible
i will be always your thankful



your
mukesh kumar
[protected]
hi,
Please disconnect the follwing numbers of immediate effect
45553692.
and conferm the disconnection status in this number
[protected].
send the full and final bill of my billing address.
thanking you

arun saha
45553692
A/c No:[protected]
To
The Officer Incharge
Airtel India Ltd

Subject:- For the closing the Ph. No.
Ph. No.[protected], 4119110
Acount No. 11549399, 10953599
Dear Sir
I have use your 2 airtel No.[protected], 4119110last 4 year. I fully setisfy for your services. But I have completely shut down my work from there. so that Ph. No. is useless for me. So I want close the bothe No. I request to you kindly close my Phone No.[protected], 4119110 Parmanently.
Thanking You
Sachinder Jain Nawal
deactivation of yahoo zone on airtel no.


i had three times requesed airtel service center to deactivate this yahoo zone service on my [protected] no.as i do not have airtel wap connection. but sill they are charging 30/- per month for yahoo zone.
Hi,
Please disconnect the follwing my numbers disconnect immediate [protected]
thanks

Ajeet shishodia
[protected]
sorry for first email

dear sir
i'd like to discunnet my phone number airtel no is 4291796
i have paid my all due till last bill date
so please do needful as soon as possible
i will be always your thankful

ajeet shishodia
[protected]
hi
i am atul mahajan r/o 110, mithila appartment, ip extension, patparganj, delhi. i want to disconect my airtel connection due to some immigration problem. i will have to go to mumbai for job on 7th of october 08. i have already speak to your customer care executive but there will be no response from your side.
my airtel internet connection number is[protected]
account number is 14094250
please give some quick response before 5th of october. i will be grateful to you.
dear sir,
i'd like to disconnet my internet connection and voice as well n phone number airtel no is [protected].i want 2 disconnect my internet connection as soon as possible.
i will be thankful...


Manisha Ahuja
faridabad, Haryana.

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