[Resolved] Airtel — disconnecting without information due to verification failiure

[Resolved] Airtel — disconnecting without information due to verification failiure

G ganesh from Delhi, Delhi

Myself ganesh from haryana working in a govt sector (national brain research centre) am belong from tamilnadu, recently before 4 months i purchased a AIRTEL sim card from shop vendor (approx Rs.400/- i spent on that time )i given my Id and address proof that time shop vendor for quick connection he given a fake id, address proof for my No so airtel disconnected that Number this i knew after i gone to customer care for reactivating that No then air tel was not able to reactive that Number so again i purchased a New No ([protected])again i spent Rs 400/- and i reached with Rs 399/- now same reason WITHOUT ANY INFORMATION they disconnected my Number now in my mobile am having Rs 250/- talk time Am asking 1 question how many times i have to by your sim card, after verification only u can activate the customer s No why u are activating quickly and after one are two months without information why you are disconnecting ? i need a proper reply for this mail for my sim card i given My driving license (ID PROOF) and i given resident proof which is given By Office i purchased in Gurgaon Sec 15 opposite to Jothi hospital Air tel customer care My contact Address R.Ganesh Gurumoorthy National Brain Research Center NH-8 Nainwal more Nearby NSG Manesar Gurgaon Ph:[protected] i Need a Proper Reply for this mail Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

YG. PRASAD

from Bengaluru, Karnataka

Airtel Bangalore — Disconnecting without information

Dear sir,

My Mobile no. [protected] and Account no.[protected]
I had taken corporate connection 2 months back, I had changed my address last month and updated the address by calling customer care. on 20th December you have disconnected the total service(barred incoming and outgoing calls), when I called to customer care I came to know that address verification not done.

Please note that this is not my mistake and I don't know the address verifications needs to be done, without any information disconnected total service. I think Airtel is a professionaly managed organisation, its totally shocking to know these kind of service like a uncltured manners. The basic etiqutte of informing the customer is not there with your staff. I called morethan 26 times every time new person takes the call and askes all story and gives some justifications like "only after verification your number will be activated" "your payment is made?" I don't know what system you have there!!!

I had missed many business calls becasue of incoming call barred I don't know you will understand this problem, I have totally disoppointed with the service I received.

I hope you will realise this and act on soon.

Thanks
Prasad
QuEST SJR i-Park, Tower-3,
First Floor, Industrial Plot No. 13,14,15
Export Promotional Industrial Park,
Whitefield (Opp. Satya Saibaba Hospital),
Bangalore-560066
[protected] Ext: 760
Cell : 0091 [protected]
Email : yg.[protected]@quest-global.com

vivek srivastava

from Delhi, Delhi

AirTel — Disconnected without information

I have taken one new connection with Airtel as [protected] with One Year Advanced rental . Airtel has disconnected the number without any call to me on my other numbers.
When I contacted them they said you again have to submit documents, I do not understand for what.
While I have another four more numbers with Airtel where my identity, and relations are very good.
[protected]
[protected] with Blackberry
[protected]
[protected]

Now when I am calling customer care or writting e-mails to Airtel, they are not responding .

Can I make a consumer court case against Airtel for refund of advanced paid rental and also the harrasment of the customer.

please help.

vivek
[protected]