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[Resolved]  Airtel — CONVERSION OF POSTPAID TO PREPAID

I have given request for POSTPAID TO PREPAID in MOBILE WORLD,MANINAGAR,AHMEDABAD ABC on Dated:-17/06/2013 Code 150033.At that time I was given counter having serial No.GJA0776946,I was told that it will be transferred with 72 hrs,but it didn't happened so I approached there on 23/6/0213,and was not satisfied with the answer they gave me.I was told that due to system error it has not happened and I was told to submit all the related documents again.This was too much for me because once the documents are submitted and why asked for another one.I was very much disturbed with the services provided by your COMPANY.As I am your customer from last 10 years and I have also launched complaint against this in your GRAHAK SEVA KENDRA,but I did not get any positive response.So Ihave now cleared all my outstanding and demanding for the money which has not not be paid by me.AND NOW I HAVE BEEN PORATABILITY IN VODAFONE,so please make early arrangements for the payment made by me.
Complaint marked as Resolved 2016-10-14 20:43:09
Verified Support
Airtel Customer Care's response Feb 05, 2013
Namaste Mr.Singh,

We would like to inform you that your concern listed 24 Jan. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Complaint comments  16 CommentsShare0Tweet0

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prepaid connection of airtel — Didnt change postpaid to prepaid

I had given money to get postpaid changed to prepaid but it has took 5 days and we are just waiting our fuel but still didnt get prepaid connection

Airtel Prepaid — did not convert my postpaid in prepaid

hi i was running my airtel connection no [protected] and i converted this no into prepaid on april but now this no didnt work eithr on postpaid sim or neither with prepaid sim please help this no is very much important to me

thanks in advance

AirTel — conversion to postpaid

I was already applied for converting my prepaid connection to the post paid connection for my pomile, so plese convert my service to the postpaid, and I was already paid 500/- rs for the conversion
Hello Sir/Madam,

I have an Airtel postpaid connection since 2001 and I got this connection through a corporate scheme, when I was into my previous company. This company shut down their operations in July 2003. However I am still continuing this postpaid connection till now. Now, I have requested the Airtel to convert this postpaid to prepaid and they asked to me provide a NOC (No Objection Certificate) from my previous company. I have already explained to them that this company is already closed down, so how can I get the NOC from a company that does not exists. I have visited to Airtel Outlets, contacted to Nodal Officers and sent out a mail to Appellate team. Per Nodal officer, I got the same answer that as per policy they need the NOC. Now, I don't know how to get this postpaid connection to prepaid. I am ready to provide all the available documents with me like (relieving letter, address proof or any additional request letter, they may need). Your attention is very much required to resolve this issue. Please help!

Thank you
Sanjeev Azad
hi i am amit shrivastava
my con. [protected]

AirTel — post to prepaid

first bill of the mobile no [protected] is paid. then submit the documet of the card post paid to prepaid . firstly they are told card is totaly free but after that Rs. 100 apply. then Rs 50 paid and they give the card but card is not activate . i was calling every time with customer care of the our company. but they not reply me. your company executiv MR. KASHINATH was behaviour with me very rudly .
I request u plz card active as eary as possible cause of my business colapsed.

my new contact no. [protected]. plz reply me on this no.

AirTel — Airtel Post paid to pre paid convertion

I had applied for airtel post paid to pre paid transfer for keeping same number. I had submitted my documents on 25 Jan 2010,& airtel office representative ensure that new pre paid will start within three days. But it did not happen till date.
Now I am asking about the same with airtel,for that they require documents again, I don't know what’s happen with my early documents. It may be chance of misuse of my personal documents.
There is total unlikely behavior by Airtel regarding this case. Why they are not so much responsible about his work & customers personal documents. So its should be airtel responsibility to hand carefully.
Now I don't know, where is my documents whether in airtel office or somewhere else. And when my connection will transfer from post paid to pre paid.
My mobile number is [protected] that has to be convert in pre paid
my mobile no is [protected], deactiveded puls rate this tariff normally is activeted for your kind reference..

Airtel Prepaid — Requires Copy of original documents

Dear Sir,

Kindly arrange to provide me a scaned copy of documents submitted against prepaid mobile connection No. [protected] on my name Krishan lal s/o shri Harbans lal H/no. 329/4 ward no. 13 slampure Gamri Guhla-cheeka.

Regargs
Krishan Lal s/o Shri Harbans Lal
H/no. 329/4 ward no. 13 slampure Gamri Guhla-cheeka.
Dist. Kaithal ,Haryana
Mobile no.[protected]

Bharti airtel limited, Airtel — Postpaid to prepaid

My mobile No. Airtel [protected], letter given to Trichy Airtel Lobby, Thillai Nagar and amount Rs.1380.00 paid(2.11.11/ 12.36 hours) towards full settlement for changingover to prepaid facility. They assured me it will take time 24 hours to activate . but unfortunately it had not done till now, in the meantime I have recharged Rs.234 and done booster pack 225. When contacted to airtel customer service, they informed me it take another 24 hours. Now nearly 57 hours passed. I am totally fedup and confused regarding their service.

Kindly advice in this regard for further course of action.

Thanks

N Jayakumar.
Dear sir... My self mandeep Singh, belongs to golden city Amritsar. I am using air tel postpaid connection ([protected])from last three years.. I want to convert my connection In prepaid. I went air tel showroom on 14th of Jan 2013 and requested them to convert my connection from postpaid to prepaid.. They demanded 1 photograph & 1 proof which were given them from me.. And they give me new Sim and charged me 93 rupees.. They told me that Ur connection will b convert in 72 hoUrs.. No result was found after 72 hoUrs.. Then I contacted to coustomer care.. One by one representatives gave me different reasons... Till now it's nt solve...
Namaste Mr. Mahajan,

This is to inform you that your concern listed on 10 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This seems to be a perennial issue with airtel. I had the same situation almost a year back. They again hid under the garb of system error and asked for resubmission of documents. It seems they are on a go slow to change post paid to prepaid, even though I have four connections in the family and have been their customer for more than two years. They entice with special post paid offers to convert from pre paid. Later you find that there are a lot of hidden costs they add on to the bills. When you ask them to change it back to prepaid, they start playing truant. Only when I threatened to move to Vodaphone, they finally changed it after more than two months had elapsed, forcing me to bear additional costs on post paid bills.
Regards,
Naveen Roberts
[protected]
Namaste Mr. Mahajan,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
hi,
i, m your unsatisfied airtel customer. i want to convert my postpaid number to prepaid number, today when i reached your airtel office on VIKAS MARG DELHI, NEAR NATHU SWEETS. I GOT REPLY THAT THEIR PASSWORD ARE BLOCKED..THEY DON'T EVEN KNOW HOW TO TREAT CUSTOMER...VERY BAD EXPERIENCE N YOU REQUEST CANNOT BE PROCESSED AT THIS TIME ..COME ON TUESDAY...M'I LOOK LIKE NUTS OR WHAT..IF YOUR PASSWORD IS LOCKED WHAT THE HELL YOU GUYS ARE DOING THERE GO BACK TO YOUR HOME. AND REASON FOR CONVERTING MY POSTPAID TO PREPAID IS WHENEVER I OPEN YOU PAYMENT PORTAL SITE TO PAY MY BILLS...YOU SITE ALWAYS HAS A PROBLEM..ERROR COMES OUT "MY TRANSACTION NEVER TAKES PLACE ON YOUR SITE" THIS IS THE REASON IAM SWITCHING MY POSTPAID TO PREPAID BECAUSE OF YOUR SITE FAILURE ...I DONT WANT TO SPOIL MY CIBIL. AS I AM USING THREE AIRTEL NUMBER...N SURE I'L PORT TO OTHER CARRIER SOON.

THANK YOU

UNSATISFIED CUSTOMER,
NEERAJ JAISWAL
[protected]
hi,
i, m your unsatisfied airtel customer. i want to convert my postpaid number to prepaid number, today when i reached your airtel office on VIKAS MARG DELHI, NEAR NATHU SWEETS. I GOT REPLY THAT THEIR PASSWORD ARE BLOCKED..THEY DON'T EVEN KNOW HOW TO TREAT CUSTOMER...VERY BAD EXPERIENCE N YOU REQUEST CANNOT BE PROCESSED AT THIS TIME ..COME ON TUESDAY...M'I LOOK LIKE NUTS OR WHAT..IF YOUR PASSWORD IS LOCKED WHAT THE HELL YOU GUYS ARE DOING THERE GO BACK TO YOUR HOME. AND REASON FOR CONVERTING MY POSTPAID TO PREPAID IS WHENEVER I OPEN YOU PAYMENT PORTAL SITE TO PAY MY BILLS...YOU SITE ALWAYS HAS A PROBLEM..ERROR COMES OUT "MY TRANSACTION NEVER TAKES PLACE ON YOUR SITE" THIS IS THE REASON IAM SWITCHING MY POSTPAID TO PREPAID BECAUSE OF YOUR SITE FAILURE ...I DONT WANT TO SPOIL MY CIBIL. AS I AM USING THREE AIRTEL NUMBER...N SURE I'L PORT TO OTHER CARRIER SOON.

THANK YOU

UNSATISFIED CUSTOMER,
NEERAJ JAISWAL
[protected]

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