[Resolved]  Airtel Digital TV — Grievance Letter

10 May 2009
Officer
Consumer Forum
New Delhi / UP

Sub: Misrepresentation of Account Information
Manipulation in Deactivation of channel package
Customer ID:[protected]
Complaint Number: 695163 Dated 10 May 2009

Sir
I would like to draw your kind attention towards the following grievances:

1. Purchased a new Airtel Digital TV connection for Rs. 2050 on 13 March 2009,
Available with Two months free subscription to Mega Channel package along with
ESPN channel package free of cost.

Being broadband (Internet) customer, requested and applied for the Cash Back Facility
Entitled to us worth Rs. 250, which was assured to be provided within 7 days.
On 21 March 2009, Rs. 300 was confirmed by Mrs. Afthiya at 5.55 PM in the above said account.

Before the lapse of free subscription of two months scheme for timely recharge of our account,
The balance is being said Rs. 50 only instead of Rs. 300
By Mr. Rakesh Dated 10 May 2009 at 3.30 PM and Mr. Raju Dated 10 May 2009 at 4.05 PM

2. On requesting to subscribe us with Mega Channel package only for the next month (3rd Month)
Manipulation is being done in deactivating ESPN channel package
Which was available for free and not requested for.

3. On request to connect the call to Floor Manager at Call Center, no proper reply is being given
And the call is being put on hold for 15-20 idle minutes by both the above said executives
as in practice for delaying in reply instead of connecting the call to FM.

Details: a) Mr. Rakesh, 10 May 2009, Time 3.30 PM, Call Ended: 4 PM, Status: Not Resolved
b) Mr. Raju, 10 May 2009, Time 4.05 PM, Status: Wasted 15 Minutes and Not Resolved.


These petty issues may be solved immediately.
You are requested to take remedial actions.


Thanks
Yours
R C Jain
Airtel Regd. Number (DSL[protected]
Mobile:[protected],[protected]
Address: A-88, FF, Sec-55, NOIDA