[Resolved]  Airtel Digital TV — Cartoon Channels are missing

AIRTEL DIGITAL TV — Airtel Digital tv cheating bigtime

Airtel Digital tv is engaging in massive fraud. I smsed BUY to 54325 to get details of the connection. One executive called and after discussion paid Rs 999 for the connection. She gave me a transaction ID and said customer ID will be smsed in a couple hours. I never received it nor any serial code or activation code. Connection has not been given and it is now close to 2 weeks. Their customer service is so bad...they say they will take complaint but put you on hold and cut the call. Complaints are closed without taking action. When I call they ask for customer ID and I tell them I never received it. After 15 such calls I have thoroughly given up. They have absolutely no record of me paying the money but my credit card has been charged for the amount and I have transaction ID that they gave. Mails to [protected]@airtel.in are never replied. This is a complete nightmare and I never expected this from Airtel. All in all they have cheated me of Rs 999 and they are not going to give connection. This is the most pathetic customer service experience I have had in my life. My sincere advise to anyone reading this, please please dont go for Airtel Digital tv.

All these dth providers are cheat. They put a line with a small font in agreement stating that they can remove any channel at any time without prior information. TRAI have to take some action against these big time fraud. Also the accounting system of these service providers are full of flaws. They deduct some amount from your account wrongly and you can't get the clue why the hell they have done like that and at the end you ends up in paying extra money. There should be some transparent system to show the account summary (just like the bank used to have) so that common people can track the details.

Regards,
Nilalohita Panigrahi