Airtel Digital TV — Very bad service, inefficient customer care

Airtel — No Refund & Cheaters

I hav been waiting for along time for my refund for submitting my Airtel postpaid card. MY MOBILE which was closed is [protected]. At the time of closing the postpaid connection they said tht I will get the refund within 3months from submission but its over to 7 months & still I hav not get the refund amount.
I hav gone through the customer care executives & they are helpless to me then why they must be called as customer care executives as if they r not at all supportive.
I m sick of being asking them for my refund &think tht Hon. Judje must take some severe actions against these types of cases for being harrased by these companies. and make me compensate for this type of behaviour of the with me &many more like us.

Sorry, the correct no is [protected]

AIRTEL DIGITAL TV — AIRTEL DIGITAL TV- A CHEATER

This is really ridiculous. I have got one sms that my account has been
recharged but STILL THERE IS NO SERVICE.

On Tue, May 26, 2009 at 2:26 PM, Sucheta Ray <[protected]@gmail.com> wrote:
> Hi,
>
> Please read the mail below. I am a Airtel Digital TV customer. The
> subscribed package is the Value package which costs Rs 200. I
> recharged my acciunt on March 26 with Rs 300/-. Moreover I am supposed
> to get back Rs 250 as I have one Airtel Postpaid and Broadband
> connection. So how come my connection has been cancelled? I want my
> connection back by EOD today and also I will not count the days when
> the service was not there. If any action is not taken then I will take
> legal action. Also I am putting this mail chain in consumer forum.
>
> Thanks,
> Sucheta Ray
>
> On Thu, Mar 26, 2009 at 5:45 PM, Sucheta Ray <[protected]@gmail.com> wrote:
>> Hi,
>>
>> I am Sucheta Ray. I bought one digital TV connection on 14th March,
>> 2009. My customer ID is[protected]. I stay in Bangalore but I am a
>> Bengali. I told the dealer( Veejay Enterprises, 78 R.K.Mutt Road,
>> Ulsoor, Bangalore-8) repeatedly that I need something in which I will
>> get more hindi and bengali channels. But still he showed me a leaflet
>> which had only South Packages. He asked me to add top ups to get some
>> hindi and bengali channels. So I paid Rs 1750 and got that connection.
>> I was told that there is a offer that first 3 months there will be no
>> subscriptions. But next day only I came to know from one of my friend
>> that there are packages like Value and Economy in which I can get more
>> hindi and bengali channels with a lesser monthly cost. So I called up
>> the customer care number to change the package. The first thing they
>> told me that there is no option to change a package. After arguing
>> thay guy was ready to take a complaint. He told me that within 48
>> hours the complaint will be resolved. The complaint number is 595109.
>> As usual after 2 days also no output was there. So again I called up
>> the customer care. This time one guy, named Venkates picked up. He
>> informed me that only after 26th of each month the packages can be
>> changed. So he adviced me to recharge my account as the moment the
>> package get changed I will be charged. This time the complaint number
>> is 601899. I recharged my account with Rs 300. While recharging I came
>> to know that my account balance is - Rs 750. I don't understand why.
>> May be they had given me South Mega package. I was really confused
>> because I paid only Rs 1750 initially for South Value package. Also I
>> realised that there is no signal. So again I called up the customer
>> care. This time one lady, Shahnaz, picked up. She told that it was
>> their fault. So they will refund the money back and and also restore
>> the connection. This time the complaint number was 604370. She
>> requested me to wait till 26th. In between I made atleast 4/5 more
>> calls to the customer care. Today also there is no signal, the
>> account balance isalso negative. Again I called up the customer care.
>> One guy, Arvind picked up. And I was told that the requests are all
>> having OPEN status. I have paid Rs 1750 + Rs 300 just to get no
>> connection and to undergo this pain of calling the customer care. Now
>> I am feeling that I will go to some Airtel office and just break the
>> box infront of them. I am really cursing me that why I took this
>> connection. Actually I have one postpaid and one broadband connection
>> from Airtel only(For this also I am supposed to get Rs 250 offer, but
>> that money also has not been refunded to my account after 12 days
>> also. God knows, how many calls I have to make for that). And I am
>> very satisfied with those two services. So I thought this will also be
>> good. But I was mistaken. Airtel have trained the customer care guys
>> how to say "Hello", "Thank You", " Madam" and all other idiotic things
>> but they are not at all trained. Very unsmart and irritating. Today
>> also they could not confirm me when they can restore my service back.
>> By today if the signal is not back then I will write to Mr Mittal and
>> will let him know about this suffering.
>>
>>
>> Thanks,
>> Sucheta.
>>
>

Airtel Digital TV service is so bad and so worst.I never see this kind of customer service in my life.I trasfer the connection from Bangalore to Andhra.So I pay 600 for transfer and they remove the antenna from my home as promised and in a week time they are suppose to install the same in andhra.But the problem is they didnt made atleast a call regarding that.I try to contact the customer care at morning 6'o clock morning.When you call the customer care it will give you nice description about there promotional activity later it will ask you for language option, just like 1 for english, 2 for hindi bla..bla..bla

Then the story will start i select english and asking to enter customer ID which is 10 digits and after entering that the problem will start..No response(complete silence for hours) or the airten voice interact message will come continuously just like" We are happy to help you please be online" even if you stay 1 hour also nobody will address you.This happened practically to me so many times.I really fedup with airtel service and i requesting everybody to do not take Airtel digital TV connections please.

My father has purchased Airtel set box from Kenger Bangalore dealer in Dec 08, at that time peolple who are there at the center said with 2000 we will get south pack, & my father agreed & purchased the box.up to 6 month there was any problem on fine day in the month of June 09 suddenly they disconnected the connection, we we called to customer care they said as we are in south ultra we need recharge with 1500& we will get another 6 months free, after we were happy, but suddenly after 25th we got message stating that we need to recharge monthly 450 to continue the service, we shocked & went enquire kengeri dealer who reluctant, rutheleslly said we can go to coustmer court.fgrom 2 days our connection has been disconnected, Now we are filling in coustmer court.
Hence I request All people to aware about cheating by Airtel dont purchase the Airtel dish, worst service, cheating peolple
If anybody faced the same problem the can contact following authority
District Consumer Disputes Redressal Commissions,
(Covers consumer, products, services, sales, company corporate, seller, buyer.)

Bangalore Urban District Forum
Cauvery Bhavan, 8th Floor, BWSSB Wing,
Kempe Gawda Road,
Bangalore - 560009, India.
Fax: 22211137

My name is Anuroop Rao .I have recently taken airtel digital tv connection on 26 July but i am not satisfied with its service and i think the time has arrived that i should withdraw this connection.Because of its poor signal and satellite connection I am unable to enjiy my services as per mentioned.Its signal quality is very low and has frequent disappearence of channels.This is my last complaint.After this I know what i have to do.

Airtel Digital tv is unable to satisfy its customers and it is providing very bad service as compared to tata sky and other dth services.Fed up with its poor signal and low quality service.I think the company has a major problem in its satellite and that is should stop its service for a while and pay more attention to its satellite related problem.
I really want to withdraw this service.Oh god ! I have done a blunder mistake by buying an airtel digital tv.
Details of my account are :
Customer id - [protected]
Registered mobile no - [protected]
Account holder name - Surya Kant Rao.
Please refund my money back.I want to buy a tata sky.

Hello Sir/Madam

As a customer o[censored]r Airtel Digital TV, I want to inform u that on 25 Sept 2009, a local dealer at Modinagar, U.P., was installed a dish of Airtel Digital TV and at that time it was creating a problem related to video hanging.Several time, I logged a call to your customer care with the following complaints ID:[protected])1143184.
But sorry to say that as a very good hype in India, you provide a very poor service to us.Till the date no Engineer visited to see the problem.Not only this, your engg. gives false statement to your customer care coz last night when I call your customer care, he response that ur call for video hanging problem was solved by an Engg., but the truth is that no Engg. is visited till the date.
The details of the Airtel Digital TV is given below:
Assign to: Ricky Khaterpal
Customer ID: [protected]
Trand Id:[protected]
Address: D-4, GuruNanakPura, Modinagar, U.P., Distt.: Ghaziabad
Mob. No.:-[protected], [protected]
I hope that you take action at the earliest, I am waiting for ur quick response.

With Regards
Ricky Khaterpal

I also find customer care of Airtel digital as most inefficient and unfriendly. They dont respond to your queries but only automated acknowledgement is recd. I took a new connection and its subscription expired recently. As I wanted to take the plan of my choice, I requested them to provide complete details of plans available for renewal, which they dont. They just inform you details of one plan over phone, but dont send the details by mail. It seems I have to discontinue their subscription.

Rajesh Maini

I am costomer of airtel digital tv. my tv do not werking properlly i was complained at[protected].but i have no responce .whyplz consider my complain.7 forwerded to service center at Bareilly (up)

i hope my complain is considerable.

omveer singh

[protected]
[protected]@gmail.com
bareilly(up) 243001

hello sir i have the digital tv..my setup box and remots are not working from 1 week

I fully endorse the views expressed by various customers. These fellows never give any information on the channels we are supposed to receive. They remove channels or add useless channels as they wish. They even change subscription packages without our consent. Their customer care service is mostly manned by people who cannot provide any sensible solution and only waste customer's time with useless talk.

Is there no regulator to whom we can take our complaints. The Consumer Redressl forums in most Tamil Nadu is mostly not functional.

Dear Digital TV Customer Care.
Subject: Balance Money is wrong

Name : A Rahmath Nisha
Date of Installation:[protected]
Customer Id No : [protected]
CRF Srl no : KDTH[protected]A
STB ID : [protected]
View Card No :[protected]
resisted Phone No : [protected]

When i was purchase digital TV, the company has promised for 1 year free subscription on Rs. 2000 activation Voucher, We have purchased 2000 Activation Purchase, then there is a problem was in activation Voucher in your system, we were force to by one more voucher Rs. 2000,
This is share with you at the that time only 2000 rupees activation voucher was available with one year subscription, there is no activation voucher on Rs. 2000.

Query is
Monthly deduction should be around 140 Rupees per month, after 12 Months from the date of purchase.
Total Value is 4000.00
Activation Charges 1750.00
-------
Balance Amount 2250.00
-------
Actually my deduction should start from Mar-2010, as per my account balance should be Rs 2250.00.

As per your information data is showing wrongly as 400 +

Kindly i request to reverse my balance as soon as possible

cc to Consumer Court
[protected]-
if your fail to attend we may have to approach consumer court.

so far we have communicated with
1. Mr Ravi
2. Mr Surendharan


Thanking you,
Rahmath Nisha,

Air tel Digital tv They have deducted money from me 2250.. which is wrong no one is there rectify and service very bad, i ever seen like this
better we should not use airtel digital tv

Dear Digital TV Customer Care.
Subject: Balance Money is wrong

Name : A Rahmath Nisha
Date of Installation:[protected]
Customer Id No : [protected]
CRF Srl no : KDTH[protected]A
STB ID : [protected]
View Card No :[protected]
resisted Phone No : [protected]

When i was purchase digital TV, the company has promised for 1 year free subscription on Rs. 2000 activation Voucher, We have purchased 2000 Activation Purchase, then there is a problem was in activation Voucher in your system, we were force to by one more voucher Rs. 2000,
This is share with you at the that time only 2000 rupees activation voucher was available with one year subscription, there is no activation voucher on Rs. 2000.

Query is
Monthly deduction should be around 140 Rupees per month, after 12 Months from the date of purchase.
Total Value is 4000.00
Activation Charges 1750.00
-------
Balance Amount 2250.00
-------
Actually my deduction should start from Mar-2010, as per my account balance should be Rs 2250.00.

As per your information data is showing wrongly as 400 +

Kindly i request to reverse my balance as soon as possible

cc to Consumer Court
[protected]-
if your fail to attend we may have to approach consumer court.

so far we have communicated with
1. Mr Ravi
2. Mr Surendharan

Complaint no 2072614

i do not thing so digital tv will resolve this issue.
it is small issue they have problem with deductions it has to extended my validity

Name : A Rahmath Nisha
Date of Installation:[protected]
Customer Id No : [protected]
CRF Srl no : KDTH[protected]A
STB ID : [protected]
View Card No :[protected]
resisted Phone No : [protected]

When i was purchase digital TV, the company has promised for 1 year free subscription on Rs. 2000 activation Voucher, We have purchased 2000 Activation Purchase, then there is a problem was in activation Voucher in your system, we were force to by one more voucher Rs. 2000,
This is share with you at the that time only 2000 rupees activation voucher was available with one year subscription, there is no activation voucher on Rs. 2000.

Query is
Monthly deduction should be around 140 Rupees per month, after 12 Months from the date of purchase.
Total Value is 4000.00
Activation Charges 1750.00
-------
Balance Amount 2250.00
-------
Actually my deduction should start from Mar-2010, as per my account balance should be Rs 2250.00.

As per your information data is showing wrongly as 400 +

Kindly i request to reverse my balance as soon as possible

cc to Consumer Court
[protected]-
if your fail to attend we may have to approach consumer court.

so far we have communicated with
1. Mr Ravi
2. Mr Surendharan

Complaint no 2072614

i do not thing so digital tv will resolve this issue.
it is small issue they have problem with deductions it has to extended my validity

Name : A Rahmath Nisha
Date of Installation:[protected]
Customer Id No : [protected]
CRF Srl no : KDTH[protected]A
STB ID : [protected]
View Card No :[protected]
resisted Phone No : [protected]

When i was purchase digital TV, the company has promised for 1 year free subscription on Rs. 2000 activation Voucher, We have purchased 2000 Activation Purchase, then there is a problem was in activation Voucher in your system, we were force to by one more voucher Rs. 2000,
This is share with you at the that time only 2000 rupees activation voucher was available with one year subscription, there is no activation voucher on Rs. 2000.

Query is
Monthly deduction should be around 140 Rupees per month, after 12 Months from the date of purchase.
Total Value is 4000.00
Activation Charges 1750.00
-------
Balance Amount 2250.00
-------
Actually my deduction should start from Mar-2010, as per my account balance should be Rs 2250.00.

As per your information data is showing wrongly as 400 +

Kindly i request to reverse my balance as soon as possible

cc to Consumer Court
[protected]-
if your fail to attend we may have to approach consumer court.

so far we have communicated with
1. Mr Ravi
2. Mr Surendharan

Complaint no 2072614

i do not thing so digital tv will resolve this issue.
it is small issue they have problem with deductions it has to extended my validity

Our Request is do not buy Airtel digital TV Connection -- Name :Rahamth
Customer No [protected], service is very bad in the world.

Name : A Rahmath Nisha
Date of Installation:[protected]
Customer Id No : [protected]
CRF Srl no : KDTH[protected]A
STB ID : [protected]
View Card No :[protected]
resisted Phone No : [protected]

When i was purchase digital TV, the company has promised for 1 year free subscription on Rs. 2000 activation Voucher, We have purchased 2000 Activation Purchase, then there is a problem was in activation Voucher in your system, we were force to by one more voucher Rs. 2000,
This is share with you at the that time only 2000 rupees activation voucher was available with one year subscription, there is no activation voucher on Rs. 2000.

Query is
Monthly deduction should be around 140 Rupees per month, after 12 Months from the date of purchase.
Total Value is 4000.00
Activation Charges 1750.00
-------
Balance Amount 2250.00
-------
Actually my deduction should start from Mar-2010, as per my account balance should be Rs 2250.00.

As per your information data is showing wrongly as 400 +

Kindly i request to reverse my balance as soon as possible

cc to Consumer Court
[protected]-
if your fail to attend we may have to approach consumer court.

so far we have communicated with
1. Mr Ravi
2. Mr Surendharan

Complaint no 2072614

i do not thing so digital tv will resolve this issue.
it is small issue they have problem with deductions it has to extended my validity
1 days ago by Rahmath Nisha [send email]
Our Request is do not buy Airtel digital TV Connection -- Name :Rahamth
Customer No [protected], service is very bad in the world.

Complint No[protected]
[protected]
[protected]---
Vijay
Naveen Kumar
Shalini
Ramachandran
Prabhkar
Anu
Malliga Arjuna
Vishak
[protected]---
No one is ready answer everybody useless
- Rahmath family we are request new buyer of lg digital tv please do the mistake,
please do not go for any Air tel digital TV connection --- support is world worst service..
they collecting lot of money

Name : A Rahmath Nisha
Date of Installation:[protected]
Customer Id No : [protected]
CRF Srl no : KDTH[protected]A
STB ID : [protected]
View Card No :[protected]
resisted Phone No : [protected]

When i was purchase digital TV, the company has promised for 1 year free subscription on Rs. 2000 activation Voucher, We have purchased 2000 Activation Purchase, then there is a problem was in activation Voucher in your system, we were force to by one more voucher Rs. 2000,
This is share with you at the that time only 2000 rupees activation voucher was available with one year subscription, there is no activation voucher on Rs. 2000.

Query is
Monthly deduction should be around 140 Rupees per month, after 12 Months from the date of purchase.
Total Value is 4000.00
Activation Charges 1750.00
-------
Balance Amount 2250.00
-------
Actually my deduction should start from Mar-2010, as per my account balance should be Rs 2250.00.

As per your information data is showing wrongly as 400 +

Kindly i request to reverse my balance as soon as possible

cc to Consumer Court
[protected]-
if your fail to attend we may have to approach consumer court.

so far we have communicated with
1. Mr Ravi
2. Mr Surendharan

Complaint no 2072614

i do not thing so digital tv will resolve this issue.
it is small issue they have problem with deductions it has to extended my validity
1 days ago by Rahmath Nisha [send email]
Our Request is do not buy Airtel digital TV Connection -- Name :Rahamth
Customer No [protected], service is very bad in the world.

Complint No[protected]
[protected]
[protected]---
Vijay
Naveen Kumar
Shalini
Ramachandran
Prabhkar
Anu
Malliga Arjuna
Vishak
[protected]---
No one is ready answer everybody useless
- Rahmath family we are request new buyer of lg digital tv please do the mistake,
please do not go for any Air tel digital TV connection --- support is world worst service..
they collecting lot of money