[Resolved]  Airtel Digital TV — Complaint against Airtel

I am a genuine customer in air tel for the past 7 years. Now they are asking for the proof but the problem is that we have to gor to far off places to give the details. If they ask us to show the proof in nearby sales counters it will be helpful. Instead they are sending sms stating that the connection will be terminated. They don't know that nowadays we have so many service providers. I think air tel doesnot need genuine customers. If you terminate the next moment you lose one customer. If you really want to find the proof send your representative to the addressand verify

Airtel — Without reason and without inform they will disconnect the service

dear sir
I am harish chourey and airtel post paid No. [protected]
complaint :-
1. Airtel is without any information they are stop the service and wrong way talk me.
2. the airtel officer MR. sudip is not also abuse talk me, not attending the call and refuse the request.
3. They are not supporting to me and opposite fire on me.
4. I have paid the regular bill and i have given the whole document and whole paper work.
5. I have not communicate to my Superior so i have loosen my promotion because the whole responsible of airtel.
6.The airtel is not completed the promise of best service.
7. I want to compensation from airtel
Note- Please help me sir and You will give me support from airtel.

Regards
Harish chourey
Eicher tractors
contact No-[protected]
alwar, Rajesthan

my customer id is[protected]...i am not interested in your digital tv...sooo dont contact me on my cell from nowonwards...my cell no. is [protected]...plzzz dont contact me from now...

DTH airtel — WRONG VALIDITY & INCOMPLETE CHANNELS

dear sir, i paid Rs.3640/= on dt.13.10.2010 to the dealer ashish communication P-126 C I T Road kolkata-700054 dealer of dth airtel service for TV valid for first setofbox upto 14.12.2011 and Rs.160/= paid on dt.13.10.10 for second setofbox valid for one month for MEGA CHANNELSCHEME
but i recd. a message in my mobil [protected] that it is valid upto 14 JUN. which is wrong and also i am not getting all channels in my second setofbox which please note.i am suffering very much and i made the complain to airtel digital tv vide complain no.4144918 dt.15.10.10 and complain no.4149778 dt,15.10.10 but i have nor recd. any reply yet so please take proper action and inform me.
sushil kumar sureka customer id-[protected] my address-29A/1b, ramkrishna samadhi road kolkata-700054 mobil [protected] dt.20.10.2010

AIRTEL DIGITAL TV — Airtel DTH installation pending

Dear Sir,

I have procured a 32" Smasung LCD TV for which I got an Airtel digital TV activation kit free. It is written clearly on the Kit that we need to recharge the digital TV account with Rs. 500. Still, the Airtel TV dealer ( Reach Telecommunications (P) Ltd., No. M75/3, Annanagar East, Chennai-600102) has taken Rs. 750 from me saying that the tariff is revised. We have paid the money on 16.10.10, and my Customer Id is [protected].Also got a message from DTH saying that Rs. 750.00 was successful.

Till today nobody has come for commisssioning. When enquired, Airtel says that there is some problem in the kit provided by Samsung.

Why do you penalise customers for issues btween Airtel and Samsung ? It is cheating us. You people say free kit and extract Rs. 750 and then you want to say that there is some problem in the kit ? Airtel should have told the issue before recharging it.

Please reply for the follwowing queries :
1. Why was Rs. 750 collected when the kit clearly mentions Rs. 500 ?
2. As the validity marked on the kit is dated 30th November 2010, why do you say that there is an issue ?
3. If no such free scheme exists why do you cheat customers this way ? No customer would be interested to go with Airtel for any services in future.

Please try to resolve my isue immediately.

I am expecting a call in next 1 hour were I am expecting the date of commissioning the DTH TV.

My mobile number : [protected].

Thnaks and Best regards,
C.Sheeja

my boox sim no ;[protected] stb id ;[protected]

AIRTEL DIGITAL TV — No action

I got this Airtel HD stb two months back.Firstly after buying the connection , the company did not installed the STB and dish as said by the executive.after repeated calls and threatening to return the connection , they told me that they dont have HD STB at the moment.I waited and finally after a week they installed it.Now for almost one month I have been writing to them about my STB complaint and calling them.but in vain.Airtel people are very busy and do not respond to customers.I suggest dont buy a Airtel digital TV.They are the worst and preety professional in fooling customers,they just call once or twice and visited once after that its stalemate/status quo.
My ID [protected].Mr.Bharti needs to seriously look into his organisation and their activities.

Airdigital TV — wrong package activation

I am Nitesh Kumar Gupta purchased airtel digital tv and it was installed on 30.10.2010. At the time of activation i said customer care executive that he select the economy package on my customer id ([protected]). I got a sms on 24.12.2010 that aapka airtel digital tv account jald hi band hone waala hai from airtel digital tv then i called customer care why my account will close. He replied that in your id mega package was selected then i know that it fault was occoured at the time of activation by the customer executive. I said that i told for economy package at the time of activation and you have record of conversation hence you can listen it then talk with we and change my package give me continue service but he has not given proper response. After this i submitted a complaint online on digital tv webside but still i have not got any response. I requested you pls submit my complaint relevent authority.

AIRTEL DIGITAL TV — Non receipt of TV programmes since 22/01/11

It is disgusting to note that inspite of Complaining of non receipt of TV programs since 22/01/2011 no action has been taken by Airtel Digital services.

our adapter given by Airtel people is damaged every 6 months. Form past week, we are trying to lodge complaint. They open the complaint, and next day we get a sms saying complaint is resolved.
We also keep on getting calls, no one comes home and resolves issue.

Worst response. We are thinking of moving out from airtel digital tv.

The service is worst.

Customer id: [protected]

Worst service . We will stop using airtel digital tv.
Customer id: [protected]

Can you pls atleast send a techinician to our home?

The person who speaks on phone and listens address cant understand english or any language.

Customer id: [protected]

AirTel — Regarding Airtel DTH

I had registered a complaint to Air Tel DTH Customer Care request no. 5407613 dated 13.02.2011.But till dated 27.02.2011 my complaint is not attended.i also contacted help line and senior department many times but my case was not resolved .but today an engineer came to my house to attend the complaint but there was problem in the setup box so he contact the dealer to ask about the box but dealer called me to give the happy code unless our complaint was not attended and we were not happy.Dealer also said that unless you don`t give the happy code i won`t attend your complaint.My TV is switched off from 13.02.2011till today and i am unable to watch it.
Prem Chand Singla
Hs no. 9A/33 bharat nagar
kakarwal road street no.2
Dhuri, distt Sangrur (Punjab)
PIN 148024
Mobile no. [protected]
[protected]

sir as you stated thet my complaint dated 28.02.2011 is solved but it is not so it is pending till date.
Prem chand singla
mobile no. [protected]

AIRTEL DIGITAL TV — Not installed after lodging 4 complaints

I am getting frustrating and wasting my time after lodging 4 complaint in the Airtel Digital TV Customer care. They always respond that they will get back to us. Now i want Airtel to refund my money because i am wasting my time everyday waiting for engineer to install at my home.

Here are the complaint number which i upgraded 4 times.
customer Id- [protected]
Order# 57477072
Complain# 5794315

Indian Consumer
Vikram
Email: vikramkumar.[protected]@gmail.com

MY AIRTEL DIGITAL TV COSTUMER ID IS [protected] IS STOP SINCE 3 DAYS, I CALLED TO CUSTOMER CARE FOR MANY TIME, THEY GIVE ME A COMPLAN NUMBER AGAIN & AGAIN, BUT NOT SOLLUTION AGAIN MY COMPLAIN. WHAT CAN I DO ? MY ACCOUNT BALANCE IS LESS RS.4 PER DAY. HOW CAN I RECEIVED MY BALANCE BACK IN MY ACCOUNT.

AIRTEL DIGITAL TV — NO CHANNEL WORKING

No channel is was coming since 16th March except a message saying "Error code B001". I tried to book a complaint and after two attempts my compliant was registered. On the next day after noon I got a call from a Service Engineer that he can come between 11.00 AM to 5.30 PM only. I was in Noida 30 KM away and could not reach home before 5.30 PM. On 18th March I got another call in the after noon from [protected] saying that the service is done only between 11.00 AM and 5.30 PM and reach home immediately. I took special permission and reached at 5.30 PM and no one turned up to 8.00 PM (till the time I am sending this email). We missed our programs for 2 days and I had to leave my urgent office work and sit at home for over 2 hours for nothing. Even though I made several calls, the engineer is not even picking up the phone to say that he has some problem and can not come to my house.

Today on 19th March another Service Engineer [protected] called at 11.00 AM today did not turn up in the evening as requested by me. I took special permission and reached home early and no one turned up till 6.00 PM (till the time I am sending this email). We missed our programs for 3 days and I had to leave my urgent office work and sit at home for over 3 hours for nothing. Even though I made several calls, the engineer did not pick up the phone to say that he has some problem and can not come to my house.

When every company is providing services for domestic appliances at home from 9.00 AM to 8.00 or 9.00 PM according to the convenience of the customers, why Airtel has a Service Department not caring for the customer's convenience? Airtel can not expect its working couple customers to take leave and sit at home waiting for its service engineer who never turns up at the appointed time.

Earlier when I asked for free Tamil top up (which I specifically mentioned before making the payment), I was told by customer care Mr. Ritish Jeriwal in an unfriendly manner to watch some north Indian regional programs like Punjabi, Bengali or Oriya which I can not even understand.

Further I paid Rs.2,514/- by credit card and I got 2 SMS saying that Airtel received Rs.1515/- and Rs.999/-. I was told that Rs.1,515/- is for the HD STB and Rs.999/- is for the programs. In the website I saw cash back of Rs.250/- and 5 months free subscribtions. But when I talked to customer care, I was told that I will get only one month free subscription.

You are requested to provide a customer friendly good service and get the Digital TV working at the earliest and extend the validity of free subscription by 4 months.

Regards

Murali

I AM RAJASHRRE PRADHAN ID-[protected], MY SET BOX IS NOT FUNCTIONING WELL.WHEN I ON THE TV AND SET UP BOX SIGNAL PROBLEM IS SHOWING.I THINK PURPOSEFULLY FORM OFFICE SOME BODY IS USING FOR THEIR BENEFIT..REALLY AIR TELL TV IS FRAUD, THIS NOT FIRST TIME REGULARLY HAPPENING.

Airtel DTH — Airtel DTH not able to view new channels

My Customer ID: [protected].

And I also had the similar experience with Airtel, the response of Customer Service Executive is very bad. This was a service executive by name Pankaj and he put me on hold for more than 15 minutes and finally disconnected my call. And next time I could reach them out only after multiple attempts and when I asked the same to these executive they said that this time they won't disconnect. And it confirmed my presumption that they are doing willingly. I would hope we have a DTH Portability also soon and then they feel the pressure. How can they take customer granted.

If they are not ready with the services why do they send out SMSes and other messages about the new services.

Also, one more interesting thing is they are not offering a local DD channel and provide other regional channels. I am from Andhra Pradesh and would like to see Telugu DD FTA channel which is a mandatory requirement as per TRAI guidelines but they provide all other regional channel and not DD Telugu and if you ask the same the response is very bad

--Krishna

AIRTEL DIGITAL TV — no service since last 16 days

Hello,

Myself Soumitra Behera, I am having Airtel DTH connection on the name of Mousumi Mulliek having Customer ID [protected]. From 07th of april 2011 my airtel DTH set up box is not working and I have registered a complain about this. Since then I have called more than 20 times but no luck they are not looking into this. the airtel dealer also not picking the call.

Please help us.

Regards,
Soumitra Behera
[protected]