[Resolved] Airtel Digital TV — Closure of connection for the Consumer id: [protected] | |||
Dear Sir, I have closed the connection with respect to Airtel Digital TV consumer id [protected] on 20.11.2012 against the reference no. 26153828. CPE recovery reference no.26174392 is created on 21.11.2012. The Set Top Box (STB) and Antenna are not collected till today (29.11.2012) from my place. Again I received another CPE recovery reference no.26284442 created on 26.11.2012. Before closing the CPE recovery reference 26174392 created on 21.11.2012, why another CPE reference no.26284442 created on 26.11.2012. Please explain. I want the devices should be taken at the earliest from my place. Also the amount I paid should be refunded properly on time. Unnecessarily this process is getting delayed towards the motive of grabbing the amount I paid initially. If this practice continues, it will lead to a legal action against Airtel Digital TV. I will consider this email as a proof of submission in case of legal movement against Airtel Digital TV. I am expecting a proper response for this mail. Regards, Rajesh Lingadurai Was this information helpful? | |||
Complaint marked as Resolved
This complaint is closed after a hectic follow up. However I am totally disappointed with the service from Airtel Digital TV. Since most of the customers not approaching consumer court, these companies are taking advantages over Consumers. Government has given all local Cable TV to big bosses of India, they are exploting the consumers. | |||
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I am not expecting your apologizes. I came to know to from your customer service that, if a CPE recovery reference number is created, your device should be taken from my place within 48 hours.
But my connection is closed on 20.11.2012.
Till date I have 4 unclosed CPE reference numbers with me.
Could you please explain what is the need for creating multiple CPE reference numbers when the first one is still open without any action.
Keeping your device in my home is really trouble for me. Why should I keep your device at my cost.
Please consider this post as a legal notice.
Let us meet in consumer court.
Regards,
Rajesh Lingadurai