[Resolved] Airtel Digital TV — Double charging and no response from customer care leading to high level of Torturing | |||
I am a customer of Airtel digital tv customer no. [protected]. I have taken two connection of digital tv for my home, as the sale person told me that this would be beneficial to us by getting discount on other connection but haven’t told that we have to compulsory use both connection. After installation, i was surprise to know that my balance for both TV was charged even though I used only one as my other TV is not working. On talking to customer care I came to know that I will be charged of two connection, even though I recharged on only one connection. Thereafter, in the month of September I said them to split the connection so that I will pay only of that connection which I use. They confirmed me that split has been done and also generated new customer ID [protected].Further they confirmed that I will be charged of one connection only on my old ID. Again after few days when my balance eroded in short time, I called customer care and was again shocked to know that, they were still charging me double. They said your ID was not separated yet, they asked me to recharge of Rs 100 on new customer ID [protected] which was generated on my split request. After long discussion, I recharged of Rs 100 as well, so that my problem would be solved in 48 hrs as promised by senior person of customer care department. But to my shocking till present date i am charged double. From last few months, they are just misguiding me. No proper response from customer care now, as whenever I call, I get answer that our senior person is busy on other call and cant take your call now, call latter. Name : Nitin Mehta Contact Number : [protected] Please help me. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
digital tv — NO RESPONSE FROM CUSTOMER SERVICE
Dear sir,This is to inform you that our digital tv system are dead form 21.08.10 to till date we have complaint booked to costomer service complaint no.3621052 dt.21.08.10 but still we have not received phone regarding this .so please look in to the metter
from
Ramprasad Sharma
Vill.Manda,
Post Kalwar
Dist.jaipur
Costomer ID-[protected]
Phone no.[protected]
Airtel Digital — double recharge
Your SR 1188441..customer #[protected]Date: Tue, 24 Nov 2009 11:15:52 +000
I would like to draw your kind attention about my SR # 1188441 regarding my recharge airtel digital.
On 13-Apr-2009 Rs 800.00 has been chargesd form my credit card with your ref: 3011125 ( paid thru unregistered phone number ). Again on 18-Apr-2009 Rs 800.00 has been charged from my credit card with your ref : 5850590 ( paid thru registered mobile)
I got bonus offer from for Rs 250.00 as I am Airtel mobile customer.
So total 800+800+250 = Rs 1850 I got total balance to Airtel.
And I supposed to pay for recharge Rs 750.[protected] = Rs 1100 ) is my balance on your side.
Till date no call and they have closed my SR without intimation me. Every time they will give new Service Request.
Wonder how they are working, you call everyday almost half an hour, they will give you everyday new apology, then next day you will call and your call will go another call center, then again same story...............****ing story.
regards
Customer # [protected]
Dear Customer,
This is to inform you that your concern listed 7 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Kumar Alok
Airtel Customer Service Team
This is to inform you that your concern listed 7 Oct 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Kumar Alok
Airtel Customer Service Team
till date no solution, waiting for new story, all commets came that they are working...how long you want to work already two years going to be done.
Sanjay
Sanjay
DVR Machine not working/malfunctioning
I bought an Airtel DTH DVR box and connection about a week back (Jan 10th 2011) from a local retailer in Amar Colony Market. The installation and everything was okay. The Airtel guy charged about Rs 700 stating that he needed extra cable. I didnt complain. However, the horror story started right from day 1. The DVR STB is so slow that its practically unusable. I changed the batteries on my remote since the call center guy advised me to do so. But that didnt help. Couple of guys came to try and trouble shoot from Airtel but couldnt do anything. They gave up finally saying that the STB is slow since it has a hard disk and all sort of technical jargon. Even the technician tried navigating the channels using the remote but everytime he pressed "OK" to select a channel, the box took him to the Games menu.
I am surprised that no one else has any complaints about the slowness/glaring problems of the device and that makes me think that I was fleeced by Airtel who gave me a malfunctioning, broken worthless STB and now refuses to replace it even though its just been a week since I purchased it. I went back to the retailer to return the box and get my money back, but they completely washed their hands off. No help from there either.
The situation is so unbearable that many times I'm just tempted to take my remote and throw it at the television. I am as frustrated as frustrated can be. I want Airtel to take some responsibility and either 1. say that their DVR STBs are not up to any standard o[censored]sage or 2. Replace the box and fix the problem.
If the quality of the STB is like I described above, then I'm afraid I do not want the product and want my money back.
My customer a/c Id is [protected].
PS: I hope others reading this review make an informed decision and stick with one of the other companies that provide Digital TV service and DVRs.
-S Ganguly.
I bought an Airtel DTH DVR box and connection about a week back (Jan 10th 2011) from a local retailer in Amar Colony Market. The installation and everything was okay. The Airtel guy charged about Rs 700 stating that he needed extra cable. I didnt complain. However, the horror story started right from day 1. The DVR STB is so slow that its practically unusable. I changed the batteries on my remote since the call center guy advised me to do so. But that didnt help. Couple of guys came to try and trouble shoot from Airtel but couldnt do anything. They gave up finally saying that the STB is slow since it has a hard disk and all sort of technical jargon. Even the technician tried navigating the channels using the remote but everytime he pressed "OK" to select a channel, the box took him to the Games menu.
I am surprised that no one else has any complaints about the slowness/glaring problems of the device and that makes me think that I was fleeced by Airtel who gave me a malfunctioning, broken worthless STB and now refuses to replace it even though its just been a week since I purchased it. I went back to the retailer to return the box and get my money back, but they completely washed their hands off. No help from there either.
The situation is so unbearable that many times I'm just tempted to take my remote and throw it at the television. I am as frustrated as frustrated can be. I want Airtel to take some responsibility and either 1. say that their DVR STBs are not up to any standard o[censored]sage or 2. Replace the box and fix the problem.
If the quality of the STB is like I described above, then I'm afraid I do not want the product and want my money back.
My customer a/c Id is [protected].
PS: I hope others reading this review make an informed decision and stick with one of the other companies that provide Digital TV service and DVRs.
-S Ganguly.
Airtel DishTV — payment Rs. 200 deducted from account but not recharged
On 13 Feb'2011 My Airtel Dth customer ID [protected] connection recharged morning time for Rs. 200/- but no iformation received, I again recharged For Rs. 200/- in the evening time same Dth. After Only Rs. 200/- recharged and the other amount of Rs. 200/- is unknown. The amount is deducted from the bank and not recharged.Airtel DishTV — No response from Airtel
Customer ID [protected]I recharged my account on 24.4.2011 and since 25.4.2011 I'm unable to view any channels. My setup box is down since 25th April and the company is willfully deducting the daily amount from my account without showing me any channels.
I'm repeatedly complaining to the customer care numbers(both tolled & toll free) and every time i get the same response that your complaint is being looked into and it being forwarded to the concerned persons. But none has come to resolve the problem.
Yesterday around 4.30pm i once again called up customer care executive and was shocked to hear that only one complaint dated 26.4.2011 has been made by me and that has been resolved. I was astonished to hear that my all complaints were forwarded to deaf ears and i was just being made to understand that problems are being resolved. So this time i insisted executive to provide me a complaint number[protected], so that once again I may not be the part of the same trick.
But the customer are here to be fooled.So in reply to my complaint i received an sms stating that my compliant has been resolved. I checked up my Tv and the position was same and it was showing no signals.
Kindly look into the matter urgently.
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Airtel DTH — No response from airtel dth
Hello,My airtel dth conection is not working for the past 5 days. The customer id is: [protected]. The complaint No is:3424455 . I have called somany times to the customer care and they are promising within two hours it should be done. The issue is still not resolved. VERY VERY POOR SERVICE.....
Regards,
Kulsekaran