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[Resolved]  Airtel Digital TV — POOR RESPONSE BY CUSTOMER CARE OF AIRTEL DIGITAL TV REPRESENTATIVE

We had installed Airtel Digital TV in january month of 2010. After expiring the value pack validity, when i recharged it, the STB is totally blanked & nothing to show. By contacting Airtel Call centre on 28/08/2010 and they told that your request will be resolved within ''48 hours'' but the 48 hours not completed till date. During this span of my busy schedule i contacted the Aitel Customer Care centre, their Dealer in Jamshedpur & Customer care Supervisors more than 50 times, Each time they informed & assured me that problem will be short out within 48 hours, but not................

Is any answer? For wasting my time & money on the FALTOO jobs.
Is this the way adopted by airtel to humiliate genuine customers and harrass them by charging them exhorbitantly evey week?

Airtel Digital TV ID No.[protected]
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  3 Comments     Updated: ShareTweet

Comments

AIRTEL DIGITAL TV — POOR Customer care response

I am Tarun Chopra writing from faridabad, haryana.I am a subscriber of AIRTEL DIGITAL TV.My Cust ID is [protected].From the very First day of Installation I have been facing problem in some channels, Like Pitcure gets hanged every few seconds.I registerd complaints Through mail & By Phone.But AIRTEL DTH is having such a poor & Worse Customer care DEptt, It's beyond my Imagination.I have been using Other AIRTEL products Like MObile Connection, I was expecting the same service In DTH also.That's why I purchased AIRTEL DTH.But facts are Totally Reverse:
1) AIRTEL Does not have good & Effctive Customer care DEptt to handle customer complains.
2) It's very Difficult to reach Customer care Through Phone.
3) You can't get timely response of your issues even after Registering complaints with customer care.
4) AIRTEL does not have sufficient team of Service Engineers Till, NOw.
5) Don't expect AIRTEL DTH service, Like AIRTEL Mobile service which is very Effective & Customer oriented
i have add a colours channel then date is 5/12/2009 but i have not see mey channel in airtel digital service .plz request to start my colours channel.
Despite repeated complain no action taken by Airtel DTV. Complain No1762109 dated 14 Jan 10 was closed with out resolving stating reasone that not knowing Kannada, as if that is a crime. compolain number 1809743 was closed with out resolving the viewer card problem. If that card is not a Airtel card then how it was running for one month. This all process are rubbish. Customer will be fade up of calling and giving the details repeatedly and will give-up. This is the policy of Airtel.

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    Customer satisfaction rating
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    Airtel Phone
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