Show menu
Ask a Question FAQ Sign in

[Resolved]  Airtel Digital TV — Misbehavior of Employees

Dear sir/mam,
I have purchased Airtel Digital TV connection few years back and i used this service. I usually take a yearly subscription but now because of some personal issues i am not using this service. I got so many calls from customer care of Airtel dth and i have informed that when ever i need your service i will do the recharge but they are forcing and irritating me. Now they start misbehaving with me and employees are using very bad language.

If this thing keep on going then i have to change the service provider that i don't want.

Please do something. Hoping a positive response from your side.

Thanking You

With Regards
Medha Agarwal
Connection no:- [protected]
Complaint marked as Resolved 2016-10-14 22:21:23
Verified Support
Airtel Customer Care's response Feb 26, 2013
Namaste Ms. Agarwal,

Further to our discussion dated 25 Feb. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Verified Support
Airtel Customer Care's response Feb 28, 2013
Namaste Ms. Agarwal,

We would like to inform you that your concern listed 25 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Airtel — misbehavior by the customer care employee

i'm an army officer serving in north eastern india, in the month of may i was at my home for vacations for 2 months. so i called up the customer care no. of airtel and asked them to give a internet connection. the connection was given in the next 2 days, when i was about to leave i called up at the customer care number again and asked to remove the connaction. the bill for the two months was paid by me, but as they failed to discontinue my connection the bills kept adding up. now i'm not able to come back till jan 2008 to sort out the matter as i'm located in a jungle somewhere. on 26th dec a customer care employee calls up and abuses me very badly. this is not done as the fault is with the system itself for thier inability to discontinue my connection and over that they are upto abusing me and giving threats for my family.
Dear Sir

I am a prepaid user of Airtel(West Bengal-Asansol) for the past four years My number is +91 [protected].Very recently I have recharged with Rs 98 to get 2GB internet usage free for one month.
But, the day i recharged that it was working well at night but after very next day it stopped working I could'nt been able to access it from my mobile .
I lodged complain many times but every time your representative gave the wrong information related.When I asked what happen ??Why it was not working your people was not responding.

I would be pleased if you take some initiative and help me out I'll be greatful to you .This is the first time I am getting a lazy illogical irresponsive response from your officials.

I request you to solve my issue at the earliest...

Thanking You
Anupam Ghosh Choudhury
+91 [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    23%
    Complaints
    43277
    Pending
    4259
    Resolved
    8744
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078