[Resolved] Airtel Digital TV — Customer ID: [protected] - Unable to view new channels in Ultra pack | |||
Hello Yesterday I have raised a complaint about faulty STB ... havent heard from Airtel yet. This STB was replaced last month and i paid Rs. 350/- for the same. Within a month I am facing a problem again. I have another complaint. My subscription is for Ultra pack (which is the highest pack available). Recently you guys have increased the charges for the ultra pack so daily burn rate increased. however I am unable to see newly added channels to Ultra pack (as displayed on airtel dth website). why this treatment ??? you are happy to increase the rate and expect your customer to see the same channels. If i am already paying as per revised rate and subscribed to Ultra pack ... I MUST get all the channels shown in Ultra pack. I contacted the customer service. YOUR CUSTOMER SERVICE IS SICK ... I AM SORRY TO SAY BUT EITHER I AM THE UNLUCKY ONE OR THERE ARE BUNCH OF PRESENT IN THE CUSTOMER SERVICE. THEY DO FOLLOWING - 1. KEEP THE CUSTOMER ON HOLD FOR 75% DURATION OF THE CALL 2. AFTER A WHILE ... THEY JUST DISCONNECT THE CALL ... SO CUSTOMER CALL UP AGAIN AND GO THRU THE HARASSMENT ALL OVER AGAIN 3. FOR ANY DAMN QUESTION ... THEY SAY SEND 'HR' TO 54325 (WHEN I ASKED THE FELLOW DO U KNOW WHAT HR MEANS ... HE CONFESSED THAT HE WAS NOT AWARE OF IT ... THEN I EXPLAINED TO HIM WHAT HEAVY REFRESH IS ALL ABOUT) 4. SUDDENLY THE CUSTOMER SERVICE STARTS PRETENDING THAT THEY CANNOT HEAR WHAT THE CUSTOMER IS TALKING ... AND PRETEND AS IF THERE IS NETWORK ISSUE AND THEN SAY 'I AM DISCONNECTING THE CALL AS THERE IS NO RESPONSE FROM CUSTOMER' .... OTHER SIDE YOUR CUSTOMER IS YELLING ... HELLO HELLO .. I CAN HEAR YOU ... WHY CANT YOU HEAR ME AND YES ... CUSTOMER SUPPORT TOLD ME THAT ALL NEW CHANNELS ARE NOW ON DIFFERENT SATELLITE AND SHE HUNG UP THE PHONE. IF THATS SO ... DOES AIRTEL EXPECT ALL THEIR CUSTOMER TO CALL UP CUSTOMER SERVICE ... GET THIS RUDE TREATMENT AND WONDER ....WHAT DO I HAVE TO DO NEXT TO GET ALL CHANNELS??? I AM SICK AND TIRED OF THIS HARASSMENT AND WILL PASTE THE SAME IN CONSUMER COMPLAINT. IS THERE ANYBODY WHO CARES FOR PROBLEMS YOUR CUSTOMER IS FACING????? AMIT R Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
My Customer ID: [protected].
And I also had the similar experience with Airtel, the response of Customer Service Executive is very bad. This was a service executive by name Pankaj and he put me on hold for more than 15 minutes and finally disconnected my call. And next time I could reach them out only after multiple attempts and when I asked the same to these executive they said that this time they won't disconnect. And it confirmed my presumption that they are doing willingly. I would hope we have a DTH Portability also soon and then they feel the pressure. How can they take customer granted.
If they are not ready with the services why do they send out SMSes and other messages about the new services.
Also, one more interesting thing is they are not offering a local DD channel and provide other regional channels. I am from Andhra Pradesh and would like to see Telugu DD FTA channel which is a mandatory requirement as per TRAI guidelines but they provide all other regional channel and not DD Telugu and if you ask the same the response is very bad
--Krishna
And I also had the similar experience with Airtel, the response of Customer Service Executive is very bad. This was a service executive by name Pankaj and he put me on hold for more than 15 minutes and finally disconnected my call. And next time I could reach them out only after multiple attempts and when I asked the same to these executive they said that this time they won't disconnect. And it confirmed my presumption that they are doing willingly. I would hope we have a DTH Portability also soon and then they feel the pressure. How can they take customer granted.
If they are not ready with the services why do they send out SMSes and other messages about the new services.
Also, one more interesting thing is they are not offering a local DD channel and provide other regional channels. I am from Andhra Pradesh and would like to see Telugu DD FTA channel which is a mandatory requirement as per TRAI guidelines but they provide all other regional channel and not DD Telugu and if you ask the same the response is very bad
--Krishna
Airtel DTH — Unable to view new channels already paid for
Airtel DTH service has been pathetic. First of all whenever I call the toll free number(12150), the call gets disconnected before connecting to the customer representative. They make you call the toll number[protected] and then only you are able to speak to the person. I had emailed Airtel reg this but I have not received any response.
Second i added the new channels CBS, FOX etc on saturday after asking the customer representative. But till today I am unable to watch those channels. That person did not tell me anything about the realignment and I have paid for the channels that I am unable to view. I have called the customer care(toll no.) many times and they are telling the representative will come today.
I've been an Airtel customer(4 mobile, landline, broadband) for over 5 years and I did not expect this kind of service. My customer ID is [protected].
I have subscribed for two tamil channels ie., captain and another new tamil channel and paid susbscription for 12months in Feb '11. But till date almost two months, the service has not been activated. My Airtel DTH No. [protected]. Everytime a customer service people will call and inform that they will send the engineer next day but till date for airtel the next day has yet to come. What kind of service you people are rendering and I don't want captain tv and other new channel and I want my subscription back for these two channels.
Please take this issue seriously.
Please take this issue seriously.
This is pretty usual for any of the services offered by Airtel. My complaint regarding the faulty STB (for Airtel DTH) is now pending for 2 weeks. Refer to https://www.consumercomplaints.in/my-complaints.htmlairtel-c557427.html for details.
Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal and associates are not interested in hearing consumer complaints.
Good luck if you choose to subscribe to any of Airtel's services/products. Mr Mittal and associates are not interested in hearing consumer complaints.
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Airtel DTH — UNABLE TO VIEW NEW CHANNELS
CUSTOMER ID - [protected]MYSELF ABHISHEK
I M TRYING TO ADD NEW CHANNELS LIKE LIVE INDIA,INDIA NEWS ,DAY AND NIGHT AND E24 THAT ARE LAUNCHED BY AIRTEL.. I M COMPLAINING FROM 9th MARCH 2011 FOR ADDING TO ALL THESE CHANNELS...BUT THEY EVERYDAY SAY ME TO WAIT UPTO 24 TO 48 HOURS..TILL NOW CHANNEL NOT ADDED TO MY ID..
HER RESPONSE IS SO BAD....
I REQUEST YOU TO PLEASE ADD ALL THESE CHANNELS AS FAST AS THEY CAN
AIRTEL WAS BEST COMPANY I HAD SEEN EARLIER BUT NOW IT MADE A WORST COMPANY.NOW THE CUSOTMER COMPLAIN OR FEEDBACK IS NOT VALUABLE FOR THEM.
SO II REQUEST YOU TO ALL OF YOU PLEASE DONT BUY AIRTEL DTH CONNECTION...OTHERWISE YOU ALL GOING TO BE IN SO MUCH TROUBLE...