Airtel Dish — Issue not addressed | |||
Hi All, This is to inform you about the customer service what you provide to your customers. I am using Air tel dish for last year and i was really impressed with it and with your service, but the recent experience which i had with your people made me to thing that i have chosen a wrong service. Here is my problem, Recently i heard that air tel provide movies now channel for the customer at 11.03 rs/m( sorry if i am wrong with the charges).i was interested in that and called up the customer service on 26 April in order to activate, the agent who attended my call checked with my account and said that it might take 5 business days to activate the channel since i am an existing since i am an existing customer. i was comfortable with that and ended up my call thinking that it might be done in the given time period , but that dint happen. Here is my second interaction with your people on 6th of this month. i made around 5 call to reach your agent and i got the information that your engineers will get back to me in another couple of days to fix the issues, but still i dint receive any calls from you guys and really fed up with this. people who are responsible for this , kindly address to this ASAP or i might need to change the service. Please find below the registered Account and Telephone Number, Account Number : [protected] Telephone Number : [protected] Note: Registration will be under my dad name, if any one wants to reach me you shall call me on the below mentioned number. Your response for this case is more appreciated Thanks & Regards. Naveen Kumar.P [protected] Was this information helpful? | |||
 4 Comments | |||
Comments
This there any update on this?
Thanks for your help, my issue has been fixed.
dear sir,
i got an airtel hd activattion voucher with my sony lcd having s.no 1006695 and model no.46ex300 and the last date of its activation was 31st may. so on 31st may i called the helpline no. to activate it and they immediately generated an customer id for me which is [protected] and asked mew to recharge your id with 1000Rs. and call us back we will activate it within 15mins. so i recharged my account and called them but they said our system is upgrading so please call us after 1 hr. again i called after 1hr but the response was same for them about system updation, so called again and again with the gap of 1 hr until 8pm. then they answered me that all the information has been gathered from you and i have mailed to the concerned department so you do not need to be worried even if the 31st may passes away your activation can be done even after 1st june, so he assured me about its activation. then i again called at 11:30pm, that person replied that your connection will be activated now but while giving him all the details again about the packages and all he suddenly transferred my call to his senior executive named Sachin kumar mauraya. he answered me that its already 12:020now and your connection will not be activated now and even disconnected my call without even ansering my queries.then, again i called at 12:25am it was krishan kumar who answered me that it will be activated because your mail was been sent to the concerned department.
on 3rd june at 12:05 ami i talked to mr ritesh who even generated an order no. for me which is 15787574. now today its 4th june i enquired about it again and they said your order is not been booked and you have to go an airtel dealer and another person gave me sony helpline no and talk to them..what is the matter sir, why everyone has different views, why they ask to recharge your account if its such a long process to activate it?.. please reply sir
thanks
i got an airtel hd activattion voucher with my sony lcd having s.no 1006695 and model no.46ex300 and the last date of its activation was 31st may. so on 31st may i called the helpline no. to activate it and they immediately generated an customer id for me which is [protected] and asked mew to recharge your id with 1000Rs. and call us back we will activate it within 15mins. so i recharged my account and called them but they said our system is upgrading so please call us after 1 hr. again i called after 1hr but the response was same for them about system updation, so called again and again with the gap of 1 hr until 8pm. then they answered me that all the information has been gathered from you and i have mailed to the concerned department so you do not need to be worried even if the 31st may passes away your activation can be done even after 1st june, so he assured me about its activation. then i again called at 11:30pm, that person replied that your connection will be activated now but while giving him all the details again about the packages and all he suddenly transferred my call to his senior executive named Sachin kumar mauraya. he answered me that its already 12:020now and your connection will not be activated now and even disconnected my call without even ansering my queries.then, again i called at 12:25am it was krishan kumar who answered me that it will be activated because your mail was been sent to the concerned department.
on 3rd june at 12:05 ami i talked to mr ritesh who even generated an order no. for me which is 15787574. now today its 4th june i enquired about it again and they said your order is not been booked and you have to go an airtel dealer and another person gave me sony helpline no and talk to them..what is the matter sir, why everyone has different views, why they ask to recharge your account if its such a long process to activate it?.. please reply sir
thanks
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Airtel Dish — set top box turns green in 20 minutes
i have airtel dish connection. I installed it in aug 2009. but from last 2 months its sattop box taking 20 minutes to start or to get gteen light . so please get it repaired . mycustomer id is [protected] & my mobile no is [protected]