[Resolved]  Airtel DTH HD & HDr — LACK OF SERVICE

Address:

West Delhi, Delhi

I bought two additional connections from AIRTEL and paid thro’ IVR Rs 10000/ on[protected] for ONE HD RECORDER & ONE HD CONNECTION THRO’ ACCOUNT NO [protected] FOR AN ANNUAL ULTRA HD PACKAGE VALID FOR 12 MONTHS & AN ADDITIONAL 45DAYS AS PER THE EXECUTIVE FROM AIRTEL MR HARI. The two connections were duly placed on the next day i.e.[protected]. However the same old wire already in place was used & the new additional wire was not provided to me. Also the connections were not working so I refused to sign the installation for the above two reasons. I was assured that the service would begin very soon. However, it did not start & I wrote numerous emails to airtel. Numerous complaint no have been generated since then. I have received numerous computerized responses also from airtel acknowledging my complaint. Every time I receive a call from airtel saying my complaint has been resolved & to complain again if the problem persists. I do it repeatedly everyday with the same result.
I have written to the nodal officer also numerous complaints but nothing is being done. At present I have three connections on the above mentioned ACCOUNT NO [protected]. ONE SIMPLE DTH, ONE HD RECORDER & ONE HD.
DURING THIS PERIOD I HAVE REQUESTED FOR HEAVY REFRESH NUMEROUS TIMES.
SOME OF THE COMPLAINT NOS. GENERATED ARE AS FOLLOWS
13505720 DATED[protected], 13310428 DATED[protected], 13310428 DATED[protected], 13272474 DATED[protected],
AT PRESENT RECORDER PART OF HD RECORDER IS NOT WORKING. NEITHER IS THE INFORMATION ON HD CHANNELS BEING DISPLAYED.
THE SIMPLE DTH IS NOT WORKING AS IT IS SHOWING ERROR SM2.
I REQUEST AIRTEL GUYS TO WAKE UP & START DOING THEIR JOB OR THEY WOULD SOON BE LOOKING FOR ANOTHER ONE VERY SOON.