Airtel DTH Service — Discontinuation of DTH Service since 17/06/2010

Address:

Darjeeling, West Bengal

I, Bimal Kumar Naulakha (Jain) have purchased AIRTEL DTH service 1½ to 2 months before from your Siliguri office. My customer id is [protected] as referred above. Since 17th June 2010 the service is totally off. Then and there we made a complain to your office vide complain no 3066041 & 3095369. But till now nobody has attended the complain even after our daily follow ups. Every time they are replying that ‘Service executive is out of Station’, ‘today is raining heavily,’ ‘Our executive will meet you tomorrow’ and so on. They have thousand of excuses but no time to visit customer place once for necessary rectification to the service. This is surprising and not expecting from an organization like Airtel. This type of negligence cannot help to run your business of DTH service smoothly.

In any case we are terribly disappointed with your after Sales Service and decided to terminate the connection with immediate effect. So we request you to inform us about the process of termination and how fast we can be detached from your connection. I strongly recommend never buying AIRTEL DTH connection to every one those who shows interest by watching our connection.

Hope you will at least inform us the process of disconnection to me at the earliest. For further details feel free to contact the undersigned.

Thanking You.

Yours truly,

Bimal Kumar Naulakha (Jain)
Siliguri
West Bengal
Customer ID No [protected]