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Airtel — Pathetic service

*Hi Officers,*

- Hide quoted text -
*Service request: 47086112 and[protected] raised again for both telephone and landline not
working. This is the 3rd request I am raising in 1 month and for each one I
have to make a minimum of 30 phone calls and 10 emails to get it done. If
this happens once in a while it is OK, but what is this ? - 3rd request in
same month ?*
*Are you giving me salary for following up this many times in a month ? Is
this a part of my job ? You don't even have single modem to give ?*
*Is this emial getting delivered to anyone in this loop ?*
See the compliants related to the same:-[protec...
Complaint comments  56 Comments     Updated: Share0Tweet0


i got this connection near 1 months ago...i chose to activate mobile office...i've been trying to activate it since the past three days but it is not gettng activated....its been three days m calling customer servive and everytime i call them they say ur call is landing the department that is for new cusomers and m not calling 121...i do not understand when i call 121 y it say that "thankyou for calling 121"...and also m not able to set my telephone password ...THIS IS SO PATHEIC.......after calling for so many days and after spending so much time on my phone i got a manager who really followed up with me BUT AGAIN OF NO USE ..because he could not get anything activated and also he told he will get IVR changed for me but nothing changed..its been 1 month now m having this issue ....i always used to recommend everybody to buy airtel connection just because of good customer service but i am so much tired with them that i dont think so i would ever buy an airtell again..

I purchased an Airtel Data Card last year in October with SNR: ML36C5083 and IMEI: [protected], bearing the number [protected] for rupees 6099/-. I opted 599 plan as per the plan posted on Since then every month I am getting a bill in excess of 700 irrespective of my low internet usage. I was dealing with supervisors in Airtel regarding the incorrect/excessive billing, in April this year as suggested by one of the supervisors I have changed the plan from 599 to 999 which is supposed to be an unlimited plan. Unfortunately the plan change was never updated and I continued to get the excessive amount of bill irrespective of my less utilization of internet service. One fine day Airtel has send me a bill of about 6000 rupees and discontinued my internet services, I personally met the so called supervisor Mr. Gyaneshwar from Airtel in their office located in the Whitehouse building, begumpet to discuss about the same, after multiple reminders this gentleman send a request to wavier the excessive amount they have billed so far.
After all this drama, my number still remains to be barred. I have now decided to discontinue this pathetic service of Airtels and opt for a better service provider. I sincerely request all not to opt for Airtel data card especially as their plan is not transparent and moreover it gives lots of mental pressure. Airtel customer service is the worst as their agents doesn’t know what they speak and to my surprise they don’t know what a DATA CARD is. I have undergone the pain and mental trauma, I request other’s not to.

A frustrated Airtel customer.
Respected Sir/Madam,
My name is Pradeesh Mathai [protected] .I lounch the complaint on 16th of feb regarding the worng commitment of Airtel dealar outle . still now am not receving any solution from the service team 121. When i call @121 conseltend assuring me sombody will call you with in 24 hour! It is never hapn't .if i call 4 to 5 tims then sombody will call then ask what was the problum after telling the story agin commit me my sineor will call you sir. atlest i call to cust care @121 morthan 20 tims
simply Am telling you Sir/Mam still now no action taken aginest this complaint
Please give the solution ASAP
Pradeesh Mathai
I have a 1 No. That no. is [protected]. Your respresentative are not sincere. Yesterday I received a phone call from your representative. I told her to sent your executive at 11.00 am. in my office. They cant do. Today morning I check my mobile, Outgoing and incoming both are disconnect. This is not the way. If I pay the bill why do like this.
dear sir,
i have made a request to collect the bill 3 days ago but no response from your office i am surprised to see your working
dr harsh jain

[protected] Forwarded message[protected]
From: rajiv gupta <[protected]>
Date: May 3, 2008 9:04 AM
Subject: complain reg tel no[protected]
To: nodal.[protected]

dear sir,
i had recieved wrong bill i.e an entry of rs 120 is unnessary added while we have not subscribed to airtel secure. i had lodged a complain on 30/4/08 complain no 6164630. no reply nor any action has been taken . the service is really very poor. kindly take action . you can check your system . i will not pay anty delay charges as my due date is 7th. kindly correct the bill
bill no[protected]
ph no[protected]
harsh jain
sir, I am Ankit from harayana, you are kindly requested to bar/stop all y calls because i have lost my sim card.
dear sir
myself sumit kumar from village bastli disst. (karnal).i am a retailer mob no is [protected].in nissing(karnal) there is an airtel distributor jo lagbhaj sabhi retailers ki scheme rekh leta hai.usne mera bi ek 59 ka coupen .maine iski complaint ambala zone big officer pardeep rawal ko ki.jiske baad muje 59 ka coupen mil gya.magar karnal ke area manager aur nissing ke distributor mere no. per ER-Balance nhi daal rhe.maine pahle mr. mahinder ko iski complaint ki magar unhone koi response nhi diya ulte muje hi kahte hai"ja dalwa le jahan se balance dalwata hai" yahi aakal hai aapke area manager distributor ko kya sale karega walo ko retailers ko koi aisa no. dena chahia jis per iss se sambandit complaint karen.15 may ke baad mere no me LAPU BALANCE nhi i hate airtel if they can`t give solution.
airtel me sabse buri bimari yeh bi hai ki .ek tarriff k baad dusta tariff recharge karne per pahle ka benefit khatam. galti se customer ke 2 coupen std aur local dal diye pahle wale ke benefit khatam .ye koi baat thodi banti hai. jab customer ne do coupen ke paise diye hai to benefit ek ka kyun
My airtel prepaid costomer care is not working...
my mobile[protected]
Costomer care is not working since i have taken my sim.i have complent many timebut nothing plz do something prepaid [protected]
i have two postpaid card of airtel number are [protected] and [protected] i have complete submit my document and bill payment your executive says that card is activate in two hours but after 24 hour card is not activate pls active my card any query pls cont.[protected]
i am retailer my lapu no. [protected] and fos no [protected] meri sceem nahi de rahe hai
my mobile no [protected] is balance decuted of Rs. 130.00 on dated 13.08.08 any without resion pleased give me a reply
dear sir
Iam using prepaid card for the past 5 months.Last week ireceived aSMS in my mobile.Iasked my daughter to see the message.Immediately she clicks the button a message come that your have been charged Rs.50.On enquiry with the customer he asks for my mobile make and told that you have been charged with Rs50 and we can not do any thing.In this connection i have to add that nothing has been downloaded in my mobile.please arrange to refund the illegitimate charge made by you.It is nothing but a day light robbery.Please note that without proper approval the charge has been made .
In case if you fail to refund the amount i will approach to consumer forum, TRAI, Ministry Of Telecommunication etc to address my griveances.My mobile no [protected]
Thanking you

Yous faithfully

Iam airtel costomer since last 2 years, Iam from Rajahmundry, near I L T D, juction, Iam suffering with this area network, this area network is very worst and poor, suddenly the call failed and no signal in this area.I sent many complaints to your customer care centeres, But this problem didnot solve, i sent many e mails also, Do you solve this problem ?/not?,

If not, i will do mouth pulicity, and spend some money aginst your airtel network, and i will somplaint TRAI, AND CONSUMOR FORUMS,

Is it number 1 in network? Trase, , very false, the airtel network is very very bad and negleteble worst company,

If You dont know how to solve this problem, please close this network bussiness, then you open BROTHEL COMAPENY, YOUR ARE SUITABLE THAT BUSSINESS ONLY,
I am Gagandeep Puri and my Karnataka Airtel Prepaid Number is [protected].

I have a number of complaints against Airtel:

1. Customer care is horrible. Lack of information, improper communication and call disconnection after ever 2-3 mins is what I get when I try calling 121. Every time I try calling CC, I have to wait for all the announcements to complete before I can press 9 to talk to an executive. This itself takes about 1 minute. During the call, after you have explained the problem to the executive, the call gets disconnected!!! I wonder if the customer care executive himself disconnects the call!!! Not once or twice this happens almost every time I call Customer Care.

2. I recharged with a 249 recharge voucher and was told that 3 months hello tune would be free (no monthly rental). As told by customer care, hello tune would be activated within 24 hrs...
Even after 5 days the service was not activated. After innumerable calls, Customer care told to active the service by sending an SMS. After sending an SMS, 45Rs were deducted from my balance (30 for monthly + 15 for song selection). On calling customer care, a complaint number was given which is still not resolved even today after 2 months.
The only answer I get is monthly rental was charged because I activated the service by sending an SMS. But this was exactly what I was told by customer care to do!!

3. I requested for Mobile office to be activated on my cell, after sending the SMS, balance was deducted but the service was not activated. The customer care is useless as mentioned in point 1.

4. I tried recharging with the mcheck (Mobile recharging). It was successful for the first 2 recharges on different dates. When I tried to recharge for the 3rd time, my credit card was charged but balance was not credited to my account. On calling customer care, he told me that recharging/payment thru credit card is not available on prepaid!!! Then how did it recharge for the first two times? Any how the hell was it registered at the first place?

5. I was informed by customer care that Airtel live and Airtel Online cannot be used with HTC mobiles. But I have been using Airtel live n my HTC for 1 year now!! (Both in Andhra and Karnataka)
i want reg address for this mobile no:[protected] OR i want this no [protected] outgoing sms detiles i want, state mant date
aug2007 & sep2007 please replay me.
I am airtel customer since last 4 years, I am from Bangalore, I am suffering call drop from airtel, network is very worst and poor, suddenly the call failed and most of STD and IST call are drop at after completion of 60 pulse, I am not shore airtel blocking the network or dropping the call or Pulse jump from airtel. I sent many complaints to your customer care centers, But this problem did not solve, i sent many e mails also, even I ask them I will making payment for actual usage they said they don’t have option for reversal of call charges.
Always airtel customer care officer confirm there is no problem from their network alright, my question is if I call up to other network I to agree due to technical problem call can drop, but I calling up to same service provider who using airtel at Chennai .

please do let mm know how go to consumer form
Thanks & Regards
airtel no [protected]
I applied for conversion from postpaid to prepaid for [protected] on 7/7/2008. On 8/7, the postpaid was disconnected. Today is 12/7 and the prepaid is not activated yet. Three trips have been made to Silverline at MG Toad Adyar after waiting for an hour each time with a token. They say "within two hours" every time. When I call[protected] their helpline, the phone is picked up and kept aside. I have not seen this kind of ineptitude, incompetence and pathetic standards of service in any industry anywhere.

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    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078