[Resolved]  Airtel — Pathetic service

I would suggest every one not to take Airtel connection.

There is lot of difference between their advertisement and actual service.

Customer care people are pathetic...

reliance gsm service (prepaid) — debating of call charges without doing the call

dear sir/madam
We would like to inform in writing that i am the register consumer of your prepaid gsm service mobile no [protected] which taken from rengali dist: shambalpur orissa.
since last one and half month i am observing/notice that my recharge voucher has been debited without doing the call.when ever i am trying to resister my complain in the customer care they did'nt register it and inform me that you are doing ISD call.

here i want to confarm you that i have never made any ISD call.

There fore you are requsted if such type of call is going on from my no.please cancel my registration of sim because i feel that some miscreant people may hackde my no.


please treat it most urgent.
THANKING YOU
UJJAWAL SARKAR

Dear sir,
I am Bibhuti Bhusan Dash, Address-At:Jayamangalpur, Po:Biribadi, Dist:Khurda from ORISSA working as a Team Leader in call centre of Reliance communication(Smart GSM Service). My prepaid airtel number is "[protected]". I have taken the connection on 16th March 2007. After that I have recharged Rs [protected]@/- Life Time Validity voucher on 10th April 2007.

But the processing fee [protected]@/- is always deducting on recharge of Top Ups bellow Rs200.00 from 4th january 2009 which is beyond the company's rule. Only for this inconvenience i have called to customer care mor than Twenty times. All the CSRs and TL's have informed me it will be resolved soon but they are not giving any commettment date or Time and not refunding the money. Except that, Some of the CSRs have wrongly passed me "You are a Rs [protected]@/- Lifetime customer by which I am completely irritated and finally decided to take the help of Consumer Forum.

Finally, I request you update my priceplan of Rs [protected]@/- LTV and refund all the deducted processing fees within 48 working hours.

Yours Sincerely,
Bibhuti Bhusan Dash
MSISDN:[protected]

Dear sir,
I am Bibhuti Bhusan Dash, Address-At:Jayamangalpur, Po:Biribadi, Dist:Khurda from ORISSA working as a Team Leader in call centre of Reliance communication(Smart GSM Service). My prepaid airtel number is "[protected]". I have taken the connection on 16th March 2007. After that I have recharged Rs [protected]@/- Life Time Validity voucher on 10th April 2007.

But the processing fee [protected]@/- is always deducting on recharge of Top Ups bellow Rs200.00 from 4th january 2009 which is beyond the company's rule. Only for this inconvenience i have called to customer care mor than Twenty times. All the CSRs and TL's have informed me it will be resolved soon but they are not giving any commettment date or Time and not refunding the money. Except that, Some of the CSRs have wrongly passed me "You are a Rs [protected]@/- Lifetime customer by which I am completely irritated and finally decided to take the help of Consumer Forum.

Finally, I request you update my priceplan of Rs [protected]@/- LTV and refund all the deducted processing fees within 48 working hours.

Yours Sincerely,
A frustrated Airtel customer
MSISDN:[protected]

Dear sir,
I am Bibhuti Bhusan Dash, Address-At:Jayamangalpur, Po:Biribadi, Dist:Khurda from ORISSA working as a Team Leader in call centre of Reliance communication(Smart GSM Service). My prepaid airtel number is "[protected]". I have taken the connection on 16th March 2007. After that I have recharged Rs [protected]@/- Life Time Validity voucher on 10th April 2007.

But the processing fee [protected]@/- is always deducting on recharge of Top Ups bellow Rs200.00 from 4th january 2009 which is beyond the company's rule. Only for this inconvenience i have called to customer care mor than Twenty times. All the CSRs and TL's have informed me it will be resolved soon but they are not giving any commettment date or Time and not refunding the money. Except that, Some of the CSRs have wrongly passed me "You are a Rs [protected]@/- Lifetime customer by which I am completely irritated and finally decided to take the help of Consumer Forum.

Finally, I request you update my priceplan of Rs [protected]@/- LTV and refund all the deducted processing fees within 48 working hours.

Yours Sincerely,
A frustrated Airtel customer
MSISDN:[protected]

Sir,

I have switched over my connection from POST PAID TO PREPAID. As a my part I have fulfilled all your procedures. From your part I haven't received refund for my POSTPAID CONNECTION. I have gone to dealer last 3 months but he doesn’t give any satisfactory answer. Is this all about I am looking for Airtel. Your representative is OM TELELINKS. Dhebar Road, Rajkot 360002. My mob. no. [protected]. Pl. tell should I continue my connection with Bharati Airtel? If I am gonna get the same services in future how could I keep continue my dealing with you. Reply Soon. Eagerly waiting for your favorable reply

Sir/Madam,
I do not know what words to use! I have not subscribed for any text messages.Forcibly you send some useless +waste of time messages and forcibly cutting Rs.20/ every 15-20 days from my account. Next time you send any such messages or cut my pre paid amt. you will be referred to cyber crime.
Please dont test my patience.
Vinodini Veena

Sir,
Dont send Text messages to [protected] and deduct money.
Vexed customer,

Please dont send text messages to [protected] .Send back money deducted.
Vexed Costomer

Please do not deduct amt. from pre-paid account for services not asked for .For mobile no. [protected].
vexed customer

Please stop immediately value added servic Love Tips. My mobile number is [protected]. Thanks>

My connection has been blocked despite payment of bill for Sept, 09 Rs.1690/- vide Chequ No.03993 dated 27.10.2009 cleared from my account with BOI, Panchsheel Branch. Your officials Sh. Bharat and Ms.Anadha kept on harping for non updation of payment account. The payment was made immediately on reciept of telecon on 25/26 oct as no bill had been recieved for the month. Same is the fate of bill for the month of oct.09 which is showing the previus bill amount paid of Rs.1690/- Strangely your cutomer care officials are insistent the the connection shall have to wait till the next due date for payment of the bill yet to be recieved by me. The due date as per your system voice masseges is 12.11.2009 and the total amount is about Rs.2900/- which includes Rs.1690/- already recieved by you.Hence ist it prudent on the part of your officials to blosck the connection and insist to wait till I pay for the current month bill yet to be due on 12.11.2009 ! Further why your officials should not locate the payment for Sept., 09 already made as per details made available to them ! Is it proper for an organisation like that of yours to have such officials in customer care who are non supportive sor reasonable and logical expectattion of your customer base rather than behave like an immune entity. I have been associated with Air Tel for over 7 years and all my family/friends have your mobile/intedrnet connections. It is really hurting that connection should continue to be blocked despite payment inspite of non reciept of bill. This has happenned on three occaisions in the past also when you customer care officials were advised to take whatever corrective steps were to be taken. But is it seem that there again it is the same immune approach. You are requested to look in to the matter and exercise proper check on your customer care and courrier service to make them supportive to customers' reasonable expecttations.
Thanks and expect an acknowledgement.

Dear Sir,

I have got run around with Airtel for a long time. I have registered a complaint plenty times and never got a resolution for my problem. Here is what happened in 3rd week of November 2008; i called to check if there is any deduction if i go to Mumbai. Answer from your representatives No! I was in Mumbai and there was a deduction of Rs. 1.50 thrice or four times a day, i was there for one week. Now the problem is I lost about a sum of Rs. 50 to 52 and I called may 50 to 60 times. Please know that each time I called your representatives were trying to either stop me in between and would put me on hold for a long time without informing me which is very very pathetic customer service which I think. I am a college student and i cannot bear this amount when i went to see my aunt who was very ill. The matter of fact at that time I was billed a Rs. 15 for some sort of nonsense sms subscription service which i never did and was refunded back when I called your customer service. I was been promised that i will receive the Rs. 50 or what was the total deduction which I still haven't got. I called on 20 March, 2010 for service issue and one of your Representatives in Mumbai office named Amit was on the call and for talking to 15 minutes he again cut the line. Horrible customer service. I have a reference number for bad network i encounter which I have registered a complaint in regards. The reference number is [protected]. I urged to get a confirmation call but have,nt got one very bad again. I know reading such a long mail is pain in the but but not getting a appropriate response would be a negative impression of your company it,s not a huge ask from but for the time wasting in this case is unacceptable. I request you to refund me amount of Rs. 1000 for the nonsense act by your customer service representatives. I would like to also advance my service for my mobile number +91 [protected]. I am sorry for the long e-mail but it was a mere frustration to express and I think I would get appropriate resolution for my long complaint. I look forward to here from you soon.

Regards,

Harshal Tari

105/590 Sant Tukaram Nagar,
Pimpri, Pune: 411018

E-mail: [protected]@yahoo.co.in
Mobile Number: +91 [protected]

I have taken a new airtel prepaid sim card. I was a new series starting with 789xxxxxxx.

Since day one, i have had n number of problems with this network provider. I am into manager role of a MNC and hence receive international official calls. But due to this network provider i have missed my important meeting calls and hence had lot of issues. I have raised N number of complaints, but that does not do any good.
I cant ever recharge this fir for nothing number online, when enquired abt the same with the customer care executive, they tell me that this series is new and so it cant be recharged online, they have been telling me the same crap for last three months.

IF AIRTEL can not manage there services, they better pack there bags and go do something else.

So for everyone who thinks Airtel is good at providing service , please tale my word and never go for airtel again.

My Number is :[protected]

I bought Airtel SIM Card (phone number: [protected]) in Lucknow on 2nd July 2010. Around 24th or 25th Aug the services of my number were abruptly stopped. I called the customer care and I was told that my number has been blocked because of address verification reasons, even when I had submitted all the relevant documents at the time of purchase of sim card. I stay in IIM Lucknow which is in Prabandh Nagar and surprizingly the address against my number was of some person in Hamirpur which is astonishing!
The customer care was highly uncooperative. I was asked to visit the nearest Airtel Relationship Center. I went to the address given by the customer care only to find that the address given to me was incorrect. It was a very frustrating experience. After relentless effort and a lot of complaints the Territory Sales Manager, Mr. Vivel Grover gave me a new sim card on 18/09/2010 with the same number. Such is the level o[censored]ncooperation that I had to travel to TSM's home to collect the sim card. Airtel didn't take up the responsibility to deliver it to me. However, the misery doesn't end here. In my first sim card there was a balance of approx. Rs. 300 which, I was told by the Territory Sales Manager, will be transferred to the new sim card, which has not been done. I recharged my number with Rs. 50 only to find that the services of my number has not been activated. It has been an extremely frustrating experience with Airtel. This problem has caused me a lot of loss in business. I am still not sure whether my number will start working again.

My advice to everyone: If you are in Lucknow, be cautious if you are planning to buy an Airtel number. The customer care service is pathetic and Airtel people are uncooperative.

Regards,
Tanpreet Singh

I have a airtel dth connection since june 09. The main challenge is the customer service. I don't understand how they can have such a pathetic team of customer care team. Airtel doesn't bother to resolve the complaints. their team of executives just put you on hold most of the time searching for answers. it is a very horrible experience to call the dth customer service department. There are multiple instances of the rep disconnecting the call. the only small ray of hope is the nodal office. once you write to the nodal office it usually gets resolved but there are lots of folow ups needed. to all who plans to take airtel dth connection think twice. the response worse than BSNL, when you hve a problem it takes ages to get a resolution. you may contact me at my mail id paul.[protected]@gmail.com.

Hi,
Documentation:
Regarding documentation, I have submitted my documents comprising of PAN card, Driving License, Govt. of India Identity Proof, Govt of India authorized personnel (Chief Manager as well as Assistant General Manager) Attested Declaration letter and proof four times in past two years by running to their AUTHORIZED OUTLETS (service centres) and duely filled up form in my own handwriting. Despite this, for past 15 days I am being harassed by calls and messages stating
"The documents submitted by you while buying your Airtel mobile connection are not valid as per the latest documentation norms laid by the Govt. of India. We request you to kindly submit the fresh documents at the nearest Airtel Centre within the next THREE days".

Further to this, they barred my number as well till the time I didn't confirm that I will be submitting the documents.

Problem: If the aforementioned docs are not valid, what other docs are possible and if these docs are required once again, what happened to the docs I have already submitted?
Solution: Why is Airtel asking me to go to their nearest centre, they must send their executives to my place. this will serve the purpose of verification as well.

Unauthorized Charge Deduction:
Since the month of July/August, I started receiving friendship messages and stotra messages & calls. When I realized about the charges being deducted from my account, I requested for the refund and to stop the service. The service was stopped, but till date I have received no refund.

Problem: If I have never requested for any such service, who authorized Airtel to provide me this facility? I am quite sure, I never press 1 or 2, etc for such kind of offers, rather I use to disconnect such calls in the beginning itself.

Service:
To this what may I say..........I am speechless!!!!!!!!!!!! I made more than 60 calls to Airtel customer care (121) but Alas!! I just lost the money and nothing happened. The CCE can't resolve my issues and every time I request them to connect to their supervisor, I just wait and learn the music. In all I have wasted more than 6 hours trying to reach a supervisor and am still trying. The date is 21st October, 2010 and 22nd October, 2010.

Customer Care:
My God!! Horrible collection of Customer Care Executives...........No Sense, No Intelligence, No Manners, No Thoughts, Rude, Adamant..........and a long list. The best example is this guy named Arnab and for rude behaviour A long list is there.......Finally when u speak rough, ur connection is hung............

Hey Airtel Guys/Owners, i[censored] wish to verify, listen to the call recording for 21st and 22nd October, 2010 for the number [protected]................

Hi Sir,

For the past 3 days, my Digital TV (Provided by Airtel) is not working! So far i have called three times to Airtel DTH customer Care. Everyday they say it will be resolved within today EOD. But no one has attended the call! Really i'm concerned about the Airtel DTH Service. Is there any way i can cancel the DTH connection and get the refund! thanks in Advance.

Sincerely,
Ram

This is Aman from Chennai and i am Airtel Prepaid subscriber. On 14/jan/2010 6pm i had issue with Airtel recharge that day, so i called Airtel customer care 198 and 121. I said to that the recharge was not credited on my account and requested for the information. But they did not provided the information they disconnected the call. I contacted another time and reached on agent. I informed him that the recharge was not updated on my balance. Hence requested the agent to check. The agent said that i have contacted previously to disconnect the hello tune service. I said to the agent that i did not called to disconnect the hello tune previously, just called to get the information about the balance. But he said that previous technician have documented that i have requested to disconnect the hello tune service. I said the hello tune song is my favourate song and i never wanted to miss the song. But he said its deactivated and no longer be available. I asked for transfer the call to manager he placed me on hold for 12 minutes and disconnected the call. I tried 3 times but all the Agents are disconnecting the call and are canceling the outgoing call from my number to Airtel Customer care 198/121. Never seen service like this before awefull and are no more usefull. They charged me for the service and giving nothing. Before i make any decision ahead i want my song back to number or else i need [protected] Rupees as compensation.

I am fed up from the so called customer care srevice given by Bharti Airtel, I have 3 airtel nos. even then i cannot get to the customer care executives, as the people over there have blocked all 3 nos.
I simply don't get why company forms such customer care units if they wan't to care for their customers.