[Resolved] Airtel — Pathetic service | |||
*Hi Officers,* - Hide quoted text - ** *Service request: 47086112 and[protected] raised again for both telephone and landline not working. This is the 3rd request I am raising in 1 month and for each one I have to make a minimum of 30 phone calls and 10 emails to get it done. If this happens once in a while it is OK, but what is this ? - 3rd request in same month ?* ** *Are you giving me salary for following up this many times in a month ? Is this a part of my job ? You don't even have single modem to give ?* ** *Is this emial getting delivered to anyone in this loop ?* ** See the compliants related to the same:- https://www.consumercomplaints.in/my-complaints.htmlairtel-engineer-mr-tharanath-[protected]-cheated-me-c575797.html http://www.indiaconsumerforum.org/?p=12359#comments https://www.consumercomplaints.in/my-complaints.htmlairtel-don039t-have-value-for-their-customer-ever-pathetic-situation-i-have-faced-c575...⇄ https://www.consumercomplaints.in/my-complaints.htmlairtel-broadband-connection--dodda-thogur-electronics-city-c567550.html Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 56 Comments | |||
Comments
** if they *don't* want to care for their customers.
Reply
Hi,
This is regarding landline and brad band connection.
Last year in the month of sep 10, I called up customer care to disconnect my connection as i was going away for 2 months. one of their executive advised me that instead you can keep your connection in safe custody by paying some charges and resume it back once your back. I agreed and it worked fine. but I didn’t know this gonna turn into nightmare for me in few months
Suddenly in Feb'11 I realized my broadband is not working. on enquiry I came to know that airtel has disconnected my connection based on my Sept'10 request. Firstly how come they acted on such old request. Anyhow they gave me new connection as it was there mistake. In the mean time I called many times to customer care to get my previous connection closed so that bill shouldn't mount up. I received more than 10 calls from different people asking the confirmation to close the previous connection. I was literally fed up explaining same thing again n again to these people. But now I realized it was all in vain as now I have received the bill for the month of march'11.
I need to know these corporate companies actually try and understand the state of customers. They have kept such untrained staff who just know to call and do nothing. it has been more than 2 months and I am really fed up with these guys. I would request proper action from your side.
This is regarding landline and brad band connection.
Last year in the month of sep 10, I called up customer care to disconnect my connection as i was going away for 2 months. one of their executive advised me that instead you can keep your connection in safe custody by paying some charges and resume it back once your back. I agreed and it worked fine. but I didn’t know this gonna turn into nightmare for me in few months
Suddenly in Feb'11 I realized my broadband is not working. on enquiry I came to know that airtel has disconnected my connection based on my Sept'10 request. Firstly how come they acted on such old request. Anyhow they gave me new connection as it was there mistake. In the mean time I called many times to customer care to get my previous connection closed so that bill shouldn't mount up. I received more than 10 calls from different people asking the confirmation to close the previous connection. I was literally fed up explaining same thing again n again to these people. But now I realized it was all in vain as now I have received the bill for the month of march'11.
I need to know these corporate companies actually try and understand the state of customers. They have kept such untrained staff who just know to call and do nothing. it has been more than 2 months and I am really fed up with these guys. I would request proper action from your side.
Am Nadeem Ahmed got a new Airtel DTH connection 3 months back my customer Id :[protected] ..
I was using Reliance BIG TV for past 2 yrs & i was not satisfied with a service so i changed to AIRTEL , now i realise Big Tv service provider where much much better than this use of nothing AIRTEL ,, i just control myself busting out my anger bcos from past 45 days am facing a problem & still thr is no responce from their side .. i would have called atleast 5 times to customer care requesting for d activation of new HD channels , n d response will be from the CSR the engr ill be in my place within 72 hrs , but still i didnt even got a call regarding tat , n last time i specifically complained to the supervisor directly last weak still d same status , n i dont believe thgis email would also do some improvement , just wanted to rate ur service is pathetic
I was using Reliance BIG TV for past 2 yrs & i was not satisfied with a service so i changed to AIRTEL , now i realise Big Tv service provider where much much better than this use of nothing AIRTEL ,, i just control myself busting out my anger bcos from past 45 days am facing a problem & still thr is no responce from their side .. i would have called atleast 5 times to customer care requesting for d activation of new HD channels , n d response will be from the CSR the engr ill be in my place within 72 hrs , but still i didnt even got a call regarding tat , n last time i specifically complained to the supervisor directly last weak still d same status , n i dont believe thgis email would also do some improvement , just wanted to rate ur service is pathetic
Since past 4 days there is no signal for airtel dth. I have already complained thrice (7154170, 718339, 7216401). Everytime I call customer care, they raise a complain and cut the phone. No technician has visited till now. .The customer care doesn't have any answer to this problem apart from raising a new complain. The local mobile number ([protected]) provided by the customer care is of no use. Nobody picks the cell even once.
I advise everybody not to buy airtel dth. I myself am going to dump this box and will check for some other alternative.
I advise everybody not to buy airtel dth. I myself am going to dump this box and will check for some other alternative.
To: [protected]@in.airtel.com
Cc: [protected]@consumercourt.in, sunil.[protected]@bhartiairtel.in,
sunil.[protected]@bharti.in, sunil.[protected]@airtel.in, sunil.[protected]@in.airtel.com,
[protected]@airtel.in, appellate.[protected]@airtel.in, appellate.[protected]@airtel.in,
appellate.[protected]@airtel.in, appellate.[protected]@airtel.in,
appellate.[protected]@airtel.in, appellate.[protected]@airtel.in,
appellate.[protected]@airtel.in, appellate.[protected]@airtel.in,
appellate.[protected]@airtel.in, appellate.[protected]@airtel.in,
nodal.[protected]@airtel.in, nodal.[protected]@airtel.in, nodal.[protected]@airtel.in,
nodal.[protected]@airtel.in, nodal.[protected]@airtel.in, nodal.[protected]@airtel.in,
nodal.[protected]@airtel.in, nodal.[protected]@airtel.in, nodal.[protected]@airtel.in,
nodal.[protected]@airtel.in, [protected]@airtel.in, [protected]@airtel.in,
Nodal.[protected]@airtel.in, care.[protected]@airtel.in, [protected]@airtelindia.com,
[protected]@in.airtel.com, appellate.[protected]@airtel.in
Content-Type: multipart/alternative; boundary=0016e6de049b14338804a64679d1
Why the connection was deactivated without my information ?
I got it working after many follow ups, escalations. telephone calls and
emails - then how will I submit a request for deactivation ? Who did the
deactivation ?
Why are you irritating the customer like this ?
I feel helpless .. My job is getting effected ...
Now how many years I will have to follow up to get the connection enabled ?
They told 1 week - so sure it will take 2 years .. (because my previous 7
requests for small single same issue took 21 days and 100+ phone
calls/emails to resolve)
If the connection is deactivated without my knowledge why it take 7 days to
activate it again ?? Its just a 2 second job of activating the port right ?
Somebody help me please, help me please. I am pleading for help, please help
me. Why mentally torturing your costomers ?
Through internet only I do the job, don't put me in risk please.
I am pleading for help, help please, help ..
Cc: [protected]@consumercourt.in, sunil.[protected]@bhartiairtel.in,
sunil.[protected]@bharti.in, sunil.[protected]@airtel.in, sunil.[protected]@in.airtel.com,
[protected]@airtel.in, appellate.[protected]@airtel.in, appellate.[protected]@airtel.in,
appellate.[protected]@airtel.in, appellate.[protected]@airtel.in,
appellate.[protected]@airtel.in, appellate.[protected]@airtel.in,
appellate.[protected]@airtel.in, appellate.[protected]@airtel.in,
appellate.[protected]@airtel.in, appellate.[protected]@airtel.in,
nodal.[protected]@airtel.in, nodal.[protected]@airtel.in, nodal.[protected]@airtel.in,
nodal.[protected]@airtel.in, nodal.[protected]@airtel.in, nodal.[protected]@airtel.in,
nodal.[protected]@airtel.in, nodal.[protected]@airtel.in, nodal.[protected]@airtel.in,
nodal.[protected]@airtel.in, [protected]@airtel.in, [protected]@airtel.in,
Nodal.[protected]@airtel.in, care.[protected]@airtel.in, [protected]@airtelindia.com,
[protected]@in.airtel.com, appellate.[protected]@airtel.in
Content-Type: multipart/alternative; boundary=0016e6de049b14338804a64679d1
Why the connection was deactivated without my information ?
I got it working after many follow ups, escalations. telephone calls and
emails - then how will I submit a request for deactivation ? Who did the
deactivation ?
Why are you irritating the customer like this ?
I feel helpless .. My job is getting effected ...
Now how many years I will have to follow up to get the connection enabled ?
They told 1 week - so sure it will take 2 years .. (because my previous 7
requests for small single same issue took 21 days and 100+ phone
calls/emails to resolve)
If the connection is deactivated without my knowledge why it take 7 days to
activate it again ?? Its just a 2 second job of activating the port right ?
Somebody help me please, help me please. I am pleading for help, please help
me. Why mentally torturing your costomers ?
Through internet only I do the job, don't put me in risk please.
I am pleading for help, help please, help ..
Hi,
I have been using Airtel DTH since last 1.5 yrs. But since last 6-7 of months I am facing lot of issues with it.
-set top box has a problem: One fine day all of a sudden the set top box stopped working and the Airtel customer care ( 'So Called') told me that I have to shell out Rs 500 to get that set top box repaired (which was very strange). And the guaranty of the box will be 3 months. And soon after I completed 4 months with that set top box , it again started giving problem and again I was asked to pay for the repairs.
Second with the service: Satellite position has been changed and for which they have hired some 'agents' (seems they are not even 10th or 12th class pass outs). They have no manners and basic etiquette's in dealing with customers. They behave in such a manner as if they are doing some kind of charity or Favor to the customer.
And the customer care people have only one thing to say " We will take your complaint and act on that and please forgive us for all the problems you have faced".
Its been 3 continuous days I have been calling to these people and they keep on repeating the same thing.
There is no senior manager or Team Lead available at call center pune.
Awaiting for some response from Airtel DTH
Consumer no.: [protected]
I have been using Airtel DTH since last 1.5 yrs. But since last 6-7 of months I am facing lot of issues with it.
-set top box has a problem: One fine day all of a sudden the set top box stopped working and the Airtel customer care ( 'So Called') told me that I have to shell out Rs 500 to get that set top box repaired (which was very strange). And the guaranty of the box will be 3 months. And soon after I completed 4 months with that set top box , it again started giving problem and again I was asked to pay for the repairs.
Second with the service: Satellite position has been changed and for which they have hired some 'agents' (seems they are not even 10th or 12th class pass outs). They have no manners and basic etiquette's in dealing with customers. They behave in such a manner as if they are doing some kind of charity or Favor to the customer.
And the customer care people have only one thing to say " We will take your complaint and act on that and please forgive us for all the problems you have faced".
Its been 3 continuous days I have been calling to these people and they keep on repeating the same thing.
There is no senior manager or Team Lead available at call center pune.
Awaiting for some response from Airtel DTH
Consumer no.: [protected]
Still there is no resolution from Airtel side. Its been more than 5 days since my connection is not working. After getting frustrated I asked airtel customer care to disconnect my service.Next day I got a call from back end team and they requested me to not to disconnect my service and they will resolve my problem. Its been 2 days since the backend team had agreed to resolve the issue. And till not a single agent has visited my house...STRANGE!!! how this compant works !!!
Airtel is a company known for good service...But their service is pathetic. We receive their bills 10 days after due date of payment and we start receiving calls/messages/emails for non payment of bills..And when we come to know of this every month we go to deposit the bill for the amount stated in the message...But afterwards we come to know that they have added penalty/interest for late payment. And this happens every month. Secondly we registered a request to get an extension of phone and were told that it will be done by 13th April but still no one has turned up..Thirdly we had two connections from which we asked to disconnect one seeing their miserable service and it was disconnected but we received bill with additional 15 days of phone usage even after the phone was disconnected. On calling customer care, they listened our first complaint and when we told our next complaint, they told us to wait and then hung up on us..this is really pathetic.
Sir, your customer care is also pathetic..Whenever i call, they are very rude...i have to waste an hour on phone..they keep me waiting always and never even try to solve the problem...I am really pissed off with your company..Regarding my details, if you cannot solve problems when i call you, i do not think it possible that you can solve problems any other way..thank you
I regret to inform you that I have received extremely bad service. I am your customer of Broad band and fixed line with the telephone number[protected]. I had registered the request for change of installation in the same premises on 23rd June at 7.46 PM. I was assured that your call shall be attended within 8 working hours. To my surprise no one came to attend the request for 4 days.
Subsequent to which I called at the your customer support number once again on 27th June at 4.47 PM. I was stunned to listen hat your request has been closed by the engineer stating shifting done, however no one had visited. I asked who was the engineer, there was no answer. So, they again registered the complaint with the same old reference number. Ref no is 17654658.
Again no one turned up for 2 days. So I called today at 7.33 PM, again the same fate the call was completed by your staff on papers however no one has visited my house. On top of it, the Broad band which was working has also stopped functioning. Today's complaint registration reference no. is 17942582.
I am wasting my time, energy and effort in making complaints, writing mails to you. This is really unfortunate that company with the sound name called Airtel....the engineers and servicing department is so low on integrity that they will falsely close the complaint. This is really very surprising.
I am forwarding this mail to various people in media who take care of consumers from the atrocities committed by so called multinational companies boasting themselves to be clean. I shall also file consumer complaint. I have suffered a loss due to non functioning of my internet.
I am also logging complaint at TCCMS portal regarding the same.
Subsequent to which I called at the your customer support number once again on 27th June at 4.47 PM. I was stunned to listen hat your request has been closed by the engineer stating shifting done, however no one had visited. I asked who was the engineer, there was no answer. So, they again registered the complaint with the same old reference number. Ref no is 17654658.
Again no one turned up for 2 days. So I called today at 7.33 PM, again the same fate the call was completed by your staff on papers however no one has visited my house. On top of it, the Broad band which was working has also stopped functioning. Today's complaint registration reference no. is 17942582.
I am wasting my time, energy and effort in making complaints, writing mails to you. This is really unfortunate that company with the sound name called Airtel....the engineers and servicing department is so low on integrity that they will falsely close the complaint. This is really very surprising.
I am forwarding this mail to various people in media who take care of consumers from the atrocities committed by so called multinational companies boasting themselves to be clean. I shall also file consumer complaint. I have suffered a loss due to non functioning of my internet.
I am also logging complaint at TCCMS portal regarding the same.
The service of 3g that I receive has been pathetic and adding to my woes are your customer care executives.Whenever I call I only get directed and asked to call other numbers.
I dont know the what is the problem with AIRTELI trusted AIRTEL a lot but to my surprise it similar to BSNL services.
You people are NO1 when cost is the point , but , what about the matching service???
I dont know the what is the problem with AIRTELI trusted AIRTEL a lot but to my surprise it similar to BSNL services.
You people are NO1 when cost is the point , but , what about the matching service???
Namaste,
This is to inform you that your concern listed on 19 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 19 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
I have marked lots of mail but Airtel no reverting . . Very Pathetic service
Core Issue :-
It's very serious issue that's why I am writing this mail directly to you.When comes to know on 12th July morning that the Number [protected], which I am using since 1.5Yrs amount deducted INR-1900/- ****** As i was using unlimited Internet plan charged INR-198 every month. ** ** Now story start on 10 th July i received a message from Airtel that my account will charge INR-198,so need to maintain sufficient balance. As i have already recharged my number with amount INR-2000/- with extra talk time inr-2200/- on 2nd July. So i was sure that i have sufficient balance and service will continue . .**** On 11th July i Download only one MP4 song around 5 MB data. When i wake up on 12th July, i was shocked that my balance almost gone .. **** Airtel deducted around INR-1900/-, Can anyone explain why ?**** I was out of station and Due to an emergency, i need to call but i don't have balance cause of Airtel only . **** I felt my guilty there . Who will responsible for that ?**** I call several times to customer care they provide me a complain number# CBDCC[protected] , one of your Representative promise me call back but i haven't receive ..**** I asked any another person cell phone and asked the status , agent advice i will get call back till 1400 hr , i also update my alternative number , but same thing happened.**** I contacted local airtel office in Panipat , they advice need to visit Karnal , I have mark lot of mails to Airtel , However no single revert from them .. Can any one revert me its my hard earn money ..
Regards,
Davender
Core Issue :-
It's very serious issue that's why I am writing this mail directly to you.When comes to know on 12th July morning that the Number [protected], which I am using since 1.5Yrs amount deducted INR-1900/- ****** As i was using unlimited Internet plan charged INR-198 every month. ** ** Now story start on 10 th July i received a message from Airtel that my account will charge INR-198,so need to maintain sufficient balance. As i have already recharged my number with amount INR-2000/- with extra talk time inr-2200/- on 2nd July. So i was sure that i have sufficient balance and service will continue . .**** On 11th July i Download only one MP4 song around 5 MB data. When i wake up on 12th July, i was shocked that my balance almost gone .. **** Airtel deducted around INR-1900/-, Can anyone explain why ?**** I was out of station and Due to an emergency, i need to call but i don't have balance cause of Airtel only . **** I felt my guilty there . Who will responsible for that ?**** I call several times to customer care they provide me a complain number# CBDCC[protected] , one of your Representative promise me call back but i haven't receive ..**** I asked any another person cell phone and asked the status , agent advice i will get call back till 1400 hr , i also update my alternative number , but same thing happened.**** I contacted local airtel office in Panipat , they advice need to visit Karnal , I have mark lot of mails to Airtel , However no single revert from them .. Can any one revert me its my hard earn money ..
Regards,
Davender
CANCEL FIXED LINE
Landline #:- [protected].
Line got cut on airtel on Sep-28-2013. My parents have called local # + went to airtel office to complain the same. No one attended to resolve the issue.
Thats the reason I called Airtel Customer Service on Oct-01-2013 twice asking to cancel the service. They said that cancellation department will call back in 4hrs (Raghavendra) and 1hr (Nagabushan, interactionn #[protected]. No one has call me.
Today, again I called customer service to cancel. Finally, got the cancellation #[protected]. But, said that it will take 7 working days to cancel and I have to pay till that day. If the line got cut and I am not using the internet, then what’s the need to pay. Hence, I complained back with this reason - interaction#[protected].
Hence, I want the service to be disconnected ASAP and not to bill from 28-sep-2013 as internet usage is not available.
Landline #:- [protected].
Line got cut on airtel on Sep-28-2013. My parents have called local # + went to airtel office to complain the same. No one attended to resolve the issue.
Thats the reason I called Airtel Customer Service on Oct-01-2013 twice asking to cancel the service. They said that cancellation department will call back in 4hrs (Raghavendra) and 1hr (Nagabushan, interactionn #[protected]. No one has call me.
Today, again I called customer service to cancel. Finally, got the cancellation #[protected]. But, said that it will take 7 working days to cancel and I have to pay till that day. If the line got cut and I am not using the internet, then what’s the need to pay. Hence, I complained back with this reason - interaction#[protected].
Hence, I want the service to be disconnected ASAP and not to bill from 28-sep-2013 as internet usage is not available.
pathetic service
pathetic service i port my vodafone to airtel but i realize that my mistake no
one responding properly & i asked something they provide wrong infromation last
25 days i received a confirmation of port also received a sim but still havn't
activated verification also done 4times
distributor shiv [protected]
may airtel Mobile no is [protected]
Contact me [protected]
pathetic service i port my vodafone to airtel but i realize that my mistake no
one responding properly & i asked something they provide wrong infromation last
25 days i received a confirmation of port also received a sim but still havn't
activated verification also done 4times
distributor shiv [protected]
may airtel Mobile no is [protected]
Contact me [protected]
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