[Resolved] Airtel — fraud | |||||
sir on 27th December 2012 i made a request from airtel digital tv customer care to install a dth to my home,they have deducted the amount of 2700 from my credit card and promised to install in few days but afterwards they didnt installed the tv by giving some excuses,i have called them so many times for refund but they r not entertaing. and they r caliing me alltime for recharging the dth connection.i am paying a monthly 100 rupees fine when my airtel mobile bill payment is delayed.i made a accidnt when reciving there call by car,i need companciation of 50 thousand for this mental harrasment for 20 months,my airtel digital tv account ID is [protected].and order id is 932894. pls help.. shiv shankar kumar j-702,mantri tranquil appartment gubbala gate,kanakpura road bangalore-560061 Was this information helpful? | |||||
Complaint marked as Resolved
Resolved by shifting to vodaphone...
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 84 Comments | |||||
Comments
Thanks my mobile number is [protected]
Respected sir,
I have an airtel mobile number([protected]) and have been deducted 500 rupees without any reason.
And moreover was given totally wrong information by the airtel costumer care.Someone said that your money has not been deducted and someone said that it has been deducted in a call and the other that it was deducted while using internet.
This is not the first time airtel doing any such thing.
I just wanna ask the airtel people that taking small amount of money from citizens makes them rich, are they so in trouble.
Almost evryone using airtel i know is suffering with this problem.
I therefore request Bharti Group to look into the matter.
Thank You
I have an airtel mobile number([protected]) and have been deducted 500 rupees without any reason.
And moreover was given totally wrong information by the airtel costumer care.Someone said that your money has not been deducted and someone said that it has been deducted in a call and the other that it was deducted while using internet.
This is not the first time airtel doing any such thing.
I just wanna ask the airtel people that taking small amount of money from citizens makes them rich, are they so in trouble.
Almost evryone using airtel i know is suffering with this problem.
I therefore request Bharti Group to look into the matter.
Thank You
sir,
I am not satisfied with the solution that i got for my problem.I request you to please again look into the matter and refund my balance.
I[censored] can not do it in balance then you may provide us with any other useful service that we want like message card or internet.
Please help me soon.
Thank you
I am not satisfied with the solution that i got for my problem.I request you to please again look into the matter and refund my balance.
I[censored] can not do it in balance then you may provide us with any other useful service that we want like message card or internet.
Please help me soon.
Thank you
Issue is still not resolved, i called the concern person who collected money from me, he saying there are lot of problem with Airtel these days, i dont know if we can refund the amount, accourding to him, he cannot help in any way, Airtel sales person is Mr. Chandan and his mobile number is [protected].
Waiting to hear from you soon on the same,
Regsrds,
Vishal
[protected] / [protected]
Waiting to hear from you soon on the same,
Regsrds,
Vishal
[protected] / [protected]
Hi, I am using airtel service from last two month and my cell no. is [protected]. On 10th of October I sent request for activating Internet on my SIM and i got message from 121 that please confirm by sending message ACTGPRS TO 121. I did that. and i got message that I will be charged rs198 for this. But on 14th October i got message that I am reaching my credit limit. So, i called customer care and asked him that about details. He said that I used Internet dat's why it reached 1000. Then i told him that i activated 198 plan on my sim. He replied that this plan was activated only for 4 days and after that they activated 10 ps per kB plan on my sim. without sending any confirmation message to me nd without my premission. And on 19th of October, again I got mesage that I reached 3000rs so i should make immedate payment of rs 2000 otherwise they will disconnect my service. So, i called customer care again. and the guy Mr. Dinesh told me that this service is actived on my SIM from 14th October. Even i never sent any request on 14th. and if You activated this plan on my SIM then why don't you send any message so i should aware of this. Now i am contacting many person from Airtel and everytime i got bad response. One person Mr. Anoop kumar he spoke very rudely. Please give me proper solution otherwise I will file complaint against you. As I am having proof that on 10th of October, I got message from you that the plan of 198 has been activated on my system. And if I have credit limit of rs 1200 then how I reached 3000. Why not you disconnect my service at 1200 and informed me regarding that.
Hi
Airtel is one of the Fraud service provider in industry. First and foremost thing is avoid them . Why can't you go for BSNL, ther installation is absolutely free and they will charge very less on usage.
Right at the moment you can do one thing, you can complaint to TELECOM REGULATTION AUTHORITY OF INDIA (TRAI)and wait for their reply.
Then if it is not favorable, you can approach consumer court. But before that you can register a complaint with AIR TEL and get the complaint number. You can use that number in all your complaints, try to get the complaints, usually they won't give complaint numbers
Regards
Saju
[protected]@yahoo.com
Airtel is one of the Fraud service provider in industry. First and foremost thing is avoid them . Why can't you go for BSNL, ther installation is absolutely free and they will charge very less on usage.
Right at the moment you can do one thing, you can complaint to TELECOM REGULATTION AUTHORITY OF INDIA (TRAI)and wait for their reply.
Then if it is not favorable, you can approach consumer court. But before that you can register a complaint with AIR TEL and get the complaint number. You can use that number in all your complaints, try to get the complaints, usually they won't give complaint numbers
Regards
Saju
[protected]@yahoo.com
My name is chandra shekher. I have airtel broadband connection[protected].
I disconnected this connection 5-6 months before .
The final amount i submitted to the airtel person who came to me at my office.
He gave me the settlement letter also.
But after then , every month i am continuously getting the call from airtel customer care for due payment.
i send also the scan copy of that settlement letter to "Amir.[protected]@airtel.in" on 15-september-2011 as customer care told me.
But today is 25-November-2011 and i am still getting the calls from airtel.
The customer care service is also too poor.
They don't have updates on the ticket because they call me twice or thrice in a day.
I disconnected this connection 5-6 months before .
The final amount i submitted to the airtel person who came to me at my office.
He gave me the settlement letter also.
But after then , every month i am continuously getting the call from airtel customer care for due payment.
i send also the scan copy of that settlement letter to "Amir.[protected]@airtel.in" on 15-september-2011 as customer care told me.
But today is 25-November-2011 and i am still getting the calls from airtel.
The customer care service is also too poor.
They don't have updates on the ticket because they call me twice or thrice in a day.
i am chandra shekher.
I had a broadband connection of Airtel[protected]. I disconnected that connection. First of all Airtel disconnected that connection after 1-2 months of request when they failed to convince me for continue the connection.
When the final amount of settlement bill came to me, i tried to submit the payment online. At that time i was not able to do payment due to some problem on their website www.airtel.in , also they send me the message that you can not pay online due to some problem.
After some time a airtel person guys called me for pending due. I told him to collect from my office. That person came to me on 23rd august 2011 and take away the pending amount. He gave me also the full and final settlement letter. He told me that information will update in 24-72 hours.
Till then every month airtel persons calling me again and again for pending dues. I send the scanned copy of settlement letter as they told me on email id "Amir.[protected]@airtel.in" on 15th September 2011 and 20th September 2011.
They didn't do any action on that . They only calling again and again for due payment.
Again on 25th November 2011 i send the email to nodal officer delhi and "Amir.[protected]@airtel.in" .
But nothing happens . They are still calling to me.
They are doing mentally harassment .
I had a broadband connection of Airtel[protected]. I disconnected that connection. First of all Airtel disconnected that connection after 1-2 months of request when they failed to convince me for continue the connection.
When the final amount of settlement bill came to me, i tried to submit the payment online. At that time i was not able to do payment due to some problem on their website www.airtel.in , also they send me the message that you can not pay online due to some problem.
After some time a airtel person guys called me for pending due. I told him to collect from my office. That person came to me on 23rd august 2011 and take away the pending amount. He gave me also the full and final settlement letter. He told me that information will update in 24-72 hours.
Till then every month airtel persons calling me again and again for pending dues. I send the scanned copy of settlement letter as they told me on email id "Amir.[protected]@airtel.in" on 15th September 2011 and 20th September 2011.
They didn't do any action on that . They only calling again and again for due payment.
Again on 25th November 2011 i send the email to nodal officer delhi and "Amir.[protected]@airtel.in" .
But nothing happens . They are still calling to me.
They are doing mentally harassment .
Dear sir,
I Mitesh Patel staying at dombivli user of airtel dth because of some resons i stop using dth but after some time i used to get a call from airtel customer care employee name Rashi from the no. [protected] to provide me offers recharge for six months of Rs 2100/- and get free for more six months, then i again call to confirm for offer is true or not they said yes the offer is valid.Now when i check and call back to airtel customer care they are totally rejecting for such kind of offer they have, and instead of six plus six months free they given me only six plus three months.
please do needful and take action for such kind of fraud offers.
Thanking you,
Mitesh Patel
([protected])
I Mitesh Patel staying at dombivli user of airtel dth because of some resons i stop using dth but after some time i used to get a call from airtel customer care employee name Rashi from the no. [protected] to provide me offers recharge for six months of Rs 2100/- and get free for more six months, then i again call to confirm for offer is true or not they said yes the offer is valid.Now when i check and call back to airtel customer care they are totally rejecting for such kind of offer they have, and instead of six plus six months free they given me only six plus three months.
please do needful and take action for such kind of fraud offers.
Thanking you,
Mitesh Patel
([protected])
A owner of idea mobile number([protected]) is fraud me so can i find the name and address of the owner of that idea number plssssssssss
Airtel — deducting charges of pc secure anti virus .
Dear sir,your company deducting charges 85/-Rs per month of L.Line no -[protected] since last year for your product like pc secure anti virus which I am not using.kindly refund/adjust those charges from immediate effect.
regards
M-[protected]
Airtel telecom services told me a postpaid plan that does not exist.After they converted my number i told them that their representative provided me with wrong information.They said that they cannot help it.When i said that i will complain about this in consumer forum they took some action and are ready to convert my number back to prepaid but are asking me to clear the balance amount.I am ready to pay the balance but the amount is exceeding as to what i have used.They are not even provinding me with the details of my bill.So please take an action about their fraudulent activity.
Thankyou
Thankyou
I had received the call from airtel from number [protected] regarding this issue on 23, 2012 4:58 PM and was told these are the charges for Bill Plan change.When I gave him the number and bill plan of my colleagues who also have placed similar request and have not being charged one time charges.PHONE GOT DISCONNECTED. Later in the day someone called Saraswati called me up and said these are the charges transferred from your old account number.I am not sure Who was telling the truth.I haven't received any itemized/Detail bill for this amount to verify.I want the complete bill for past two months to verify the details.
And the reason for : why the first person said me this is activation charge.
Regards
Nipun
[protected][protected][protected][protected]
From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com]
Sent: Monday, April 23, 2012 5:23 PM
To: Nipun Sharma
Subject: Re: [|BAL|Qrc[protected]|]
Dear Nipun,
Ref: Email dated 20 April 2012, expressing your concern regarding the billing discrepancy for your airtel mobile number [protected].
We wish to inform you that the amount of Rs.287.51/- has been transferred from your old account number[protected] on 26 March 2012.
Hence the charges are valid and we regret the infeasibility to provide you any reversal for the same.
Warm Regards Mohammad Kamran Nodal Office bharti airtel limited
[protected]Original Message[protected]
From: [protected]@cadence.com
To: nodalofficer.[protected]@in.airtel.com
Cc: nodalofficer.[protected]@airtel.in
Sent: 20/04/2012 08:44:21 AM
Subject: RE: [|BAL|Qrc[protected]|]
Why this onetime charges were levied in my bill. None of other employee who
had migrated the bill plan to corporate bill plan have been levied these
charges.
[IMAGE]
Regards
Nipun
From: Nipun Sharma
Sent: Wednesday, April 18, 2012 12:54 PM
To: '[protected]@in.airtel.com'
Cc: 'nodalofficer.[protected]@airtel.in'
Subject: RE: [|BAL|Qrc[protected]|]
Hi,
I asked to change in my bill plan to AIRTEL SPECIAL 199 CUG and
specifically mention not to change GPRS data plan.
But my GPRS plan got changed without informing me. Why this is so?I don't
expect this unprofessional behavior from Airtel.
Regards
Nipun
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Monday, April 16, 2012 7:17 PM
To: Nipun Sharma
Subject: [|BAL|Qrc[protected]|]
Dear Nipun Sharma,
Ref: Email dated[protected], requesting for change of bill plan on your airtel
mobile number [protected].
Thank you for your mail to Bharti airtel. We are delighted to know of your
intent to avail our services and welcome the opportunity to assist you.
We understand that you have requested for change of bill plan from Super
Saver 249 CUG Plan to Airtel Special 199 CUG plan for your airtel mobile
number [protected].
We would like to inform you that your request has been registered with the
Service Request number43155989. You may quote this number for all further
queries with respect to your request. Our team will be contacting you on the
status of your request by[protected], 12:30 PM.
For your reference, the tariff for Airtel Special 199 CUG plan is attached.
You may also know the current bill plan details by sending an SMS with the
content as BP to 121 (Toll free).
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Waheeda Banu
Customer Care
Bharti Airtel Limited
[protected]Original Message[protected]
From: [protected]@cadence.com
To: [protected]@in.airtel.com
Cc:
Sent: 16/04/2012 02:55:34 PM
Subject: REGARDING CORPORATE PLAN - AIRTEL SPECIAL 199 CUG FOR MOBILE NO
[protected]
Hi ,
Please change my bill plan to Airtel Special 199 CUG with 600 minutes free
talk time. I am working for Cadence Design Systems and this plan is being
offered to our corporate. But Don't Change my existing GPRS data plan
Which is 2GB for RS. 100
Regards,
Nipun
And the reason for : why the first person said me this is activation charge.
Regards
Nipun
[protected][protected][protected][protected]
From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com]
Sent: Monday, April 23, 2012 5:23 PM
To: Nipun Sharma
Subject: Re: [|BAL|Qrc[protected]|]
Dear Nipun,
Ref: Email dated 20 April 2012, expressing your concern regarding the billing discrepancy for your airtel mobile number [protected].
We wish to inform you that the amount of Rs.287.51/- has been transferred from your old account number[protected] on 26 March 2012.
Hence the charges are valid and we regret the infeasibility to provide you any reversal for the same.
Warm Regards Mohammad Kamran Nodal Office bharti airtel limited
[protected]Original Message[protected]
From: [protected]@cadence.com
To: nodalofficer.[protected]@in.airtel.com
Cc: nodalofficer.[protected]@airtel.in
Sent: 20/04/2012 08:44:21 AM
Subject: RE: [|BAL|Qrc[protected]|]
Why this onetime charges were levied in my bill. None of other employee who
had migrated the bill plan to corporate bill plan have been levied these
charges.
[IMAGE]
Regards
Nipun
From: Nipun Sharma
Sent: Wednesday, April 18, 2012 12:54 PM
To: '[protected]@in.airtel.com'
Cc: 'nodalofficer.[protected]@airtel.in'
Subject: RE: [|BAL|Qrc[protected]|]
Hi,
I asked to change in my bill plan to AIRTEL SPECIAL 199 CUG and
specifically mention not to change GPRS data plan.
But my GPRS plan got changed without informing me. Why this is so?I don't
expect this unprofessional behavior from Airtel.
Regards
Nipun
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Monday, April 16, 2012 7:17 PM
To: Nipun Sharma
Subject: [|BAL|Qrc[protected]|]
Dear Nipun Sharma,
Ref: Email dated[protected], requesting for change of bill plan on your airtel
mobile number [protected].
Thank you for your mail to Bharti airtel. We are delighted to know of your
intent to avail our services and welcome the opportunity to assist you.
We understand that you have requested for change of bill plan from Super
Saver 249 CUG Plan to Airtel Special 199 CUG plan for your airtel mobile
number [protected].
We would like to inform you that your request has been registered with the
Service Request number43155989. You may quote this number for all further
queries with respect to your request. Our team will be contacting you on the
status of your request by[protected], 12:30 PM.
For your reference, the tariff for Airtel Special 199 CUG plan is attached.
You may also know the current bill plan details by sending an SMS with the
content as BP to 121 (Toll free).
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Waheeda Banu
Customer Care
Bharti Airtel Limited
[protected]Original Message[protected]
From: [protected]@cadence.com
To: [protected]@in.airtel.com
Cc:
Sent: 16/04/2012 02:55:34 PM
Subject: REGARDING CORPORATE PLAN - AIRTEL SPECIAL 199 CUG FOR MOBILE NO
[protected]
Hi ,
Please change my bill plan to Airtel Special 199 CUG with 600 minutes free
talk time. I am working for Cadence Design Systems and this plan is being
offered to our corporate. But Don't Change my existing GPRS data plan
Which is 2GB for RS. 100
Regards,
Nipun
These guys are the biggest cheaters in the industry. they activate a service of nowhere charge you, when you try to deactivate the service they say no service is activated on your number and then when you talk to the customer care they say yes we have deactivated the service. but for the next 15 days you are charged for the service which you don't want and then you try to deactivate the service and you deactivate it but its still there. You are charged for it and when you ask for the reasons Senior Executive Chandraneel Bandyopadhyay has to say "Sir it has been deactivated [protected]@, when i m calling him to tell i have received a push message a min ago. what else can be said for the great gambler THE BHARATI AIRTEL.
Yes, Airtel is one of the Fraud service provider in industry.On 24th May Airtel has deducted above Rs.80 to my mobile account without informing me.When i called them they said to me that i browsed internet that's why they charged me, but i am using Rs.149 2G internet data pack i recharged it 10th May and i had also mb.So who they wrong charge me.Even they are neglecting me when i called them.On 24 May they sent me a SMS when i complaint( Thank you for contacting airtel. Your request reference no. registered on 24-may-2012 19:54 is CWRCH[protected].)and also on 29th May they sent a SMS (Thank you for contacting airtel. Your request reference no. registered on 29-may-2012 19:53 is CBDMO[protected].)They didn't tell me that they get back my money and when I consulting with them every time they disconnect the calls.So Please help me.My contact no is- [protected] and my email is [protected]@gmail.com
I have been cheated by the service provider. I sent a portability message last month. In response to that message, one representative asked me not to go with other service provider as he was giving me my wrongly deducted amount and an offer of call rates. I accepted that. I didn't get my offer till seven days. I called and asked for the same but they refused to take my complain and to give my balance back. What should I do now ? I asked the head of the customer care call center also. He also refused to do anything for me and answered badly. His name was Hiren.
Respected Sirs,
My airtel Broadband Connection no.[protected]. I deposit an amount of re. 3300.00 against Receipt no. 10685 dt. 1-1-2011 PNS Telecom. But they disconnect my connection due to non payment. now they neglect this receipt & PNS telecom says our executive make fraud & we not liable for this receipt. we face problem & please guide me what i do. how i believe at any person
Piyush gupta
Gupta tech
13-14, Sector-8,
Urban Estate,
Karnal-132001
Mob: [protected]
My airtel Broadband Connection no.[protected]. I deposit an amount of re. 3300.00 against Receipt no. 10685 dt. 1-1-2011 PNS Telecom. But they disconnect my connection due to non payment. now they neglect this receipt & PNS telecom says our executive make fraud & we not liable for this receipt. we face problem & please guide me what i do. how i believe at any person
Piyush gupta
Gupta tech
13-14, Sector-8,
Urban Estate,
Karnal-132001
Mob: [protected]
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I have recently shifted to Gurgaon from Delhi, one shifting to our new property , we wanted to have a land line connection , so an airtel representative name Mr. Chanden , with mobile number [protected], came to our place and filled in all forms and took Rs. 500 in cash, and said that this money is a scurity deposit, and will be adjusted in the next bill, since then nither i got the connection nor chanden came back to return the money, he said its Airtel who has to return the money, i am busy so i cant talk to you any more.
This is how Airtel sales staff earn money from consumers. Rs. 500 per person, and u know how many conncections Airtel has in Gurgaon.
Regards,
Vishal k Laroia