[Resolved]  Airtel — fraud

my airtel number got converted into postpaid from prepaid, without informing me.

Dear Sir, I've recharged a 3G pack of 125 recently, which has been newly launched, the problem is that they are not giving me the 3G speed, as they've promised (7.2 mbps for God's sake) not even the normal 3G speed, they are delievering me with 10-19 kbps speed and I'm damn annoyed with this, I've called the customer care a dozen times but all they do is to cut the call in the midway, they've done it twice with my 2 different numbers, I've checked by recharging another number by recharging it with 125 but that one too didn't work, Please do something !

I did an online recharge of Rs.34 from http://www.airtel.in, there it was written that the recharge was for 75 local mins+ 100 local+national sms, but whenever i try to send any message or make any calls, my main balance account gets credited. I have tried calling airtel customer care three times about this matter, but none are eager to help me.

Namaste (joel_k12),

This is to inform you that your concern listed on 15 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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RESPECTED SIR,

I RECEVES A MSG FROM AIRTEL (AP-650001). 18september. that i will get fulltalktime on recharge of 50rs. but i dint get but when i called 121 customer care then i had a conversation with kiran and she talked with me very much badly. and said its my fault. plz call me on [protected].
plz take action on the airtel about msg. plz help me.

thank you

RESPECTED SIR,

I HAIMANSHU GOEL, I GET ONE MSG FROM AIRTEL THAT I WOULD GET FULL TALKTIME ON RECHARGE OF 50RS. WHICH WAS NOT CREDITED TO MY A/C BY THE AIRTEL CO. WHEN I CALLED THEM THEY TALK SAID ITS NOT THEIR RESPONSIBILITY AND WHENEVER I CALL NO ONE GIVES PROPER REPLY TO ME. AND WHEN I TALKES TO SINOAL CALLER KIRAN SHE ALSO TALKED VERY BADLY WITH ME.PLZ INVESTIGATE IMMEDIATELY.MY CONTACT NO. [protected].

THANK YOU
YOURS TRULY
HIMANSHU GOEL

I purchase two new post paid connection by Airtel in February 2012 with the cost of 4600 rupees.
Each sim card 300 rupees and for easy number I paid 2000 rupees each.
Till today 31st October these two connection did not activate, because Airtel they sold these two numbers to the third party.
Please tell me what do I do ?

till yet my money is not credited.

Namaste Mr. Kumar,

This is to inform you that your concern listed on 10 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

Further to our discussion dated 10 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Kumar,

We would like to inform you that your concern listed 10 June 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

My name is Sanjay Sukumaran. I use Airtel mobile service. My mobile number is [protected]. On 5/02/2014, Airtel deducted approximately Rs160 from my account. I contacted Airtel customer care and I talked to two customer care executives and both contradicted each others statements about the deduction details . Their common claim was I used mobile Internet but I visited just a couple of web pages without downloads or videos and its highly unlikely for such amount to get duducted and I checked the last 5 usage details and it was very less so I want to file a complaint against them for unfair trade practices or unscrupulous exploitation of consumers.

My name is Sanjay Sukumaran. I am using Airtel mobile network. My number is [protected]. Airtel deducted approx rs 160 from my account. I contacted the customer care twice and both the executives gave contradicting deduction details and the common point made by them was internet usage but I have opened just a couple of web pages and it is highly unlikely that could have led to this deduction. I want to file a complaint against airtel for unfair trade practices or unscrupulous exploitation of consumers

My balance was deducted Fraudulently for activation of 3G data services. However, when, i complaint at 198, then they gave me unreasonable excuses. Further, my airtel no. is [protected]

Hi
I tried to recharge my phone but I'm unable to recharge due to your network service down. My internet pack Will be over from tomorrow and I no more Will be able to use. I'll lose my remaining MB too. I raised a complaint at 121and they didn't listen. First they told me that our site is down and in next 2min they said the problem is at your End. I tried so many debit and credit cards to top up but in vain. The problem is not at my end at all as I never face this issue before. Your customers service is pathetic. Please advise them not to disconnect the phone while I'm talkin to them. They did it with me. They told me they are going to transfer my call to someone and then disconnected my call.
I told them to give me some MB or increase validity of a day. I wasted my money speaking to customers service but didn't listen to anyone.
I recharged today my airtel mobile and it was supposed to give me 1gb with 30days validity however I got 625mb with only 18days validity. I need my money back or I need my promised allowances with complete validity it was suppose to.

HI
WHEN WE DO A WRONG RECHARGE FOR OTHER STATE CUSTOMER THE FRAUD COMPANIES AIRTEL, VODAFONE, IDEA NOT RETURN GIVING WHAT IS THE BENEFIT FOR THE FRAUD COMPANIES

BSNL AND RELIANCE ONLY RETURN ANY STATE CUSTOMERS RECHARGE REVERSAL

AIRTEL, VODAFONE, IDEA BIG FRAUDS ALWAYS CHEATING LIKE THIS AND ALSO ACTIVATE VAS without knowledge of customer

WHO RESOLVED THIS PROBLEMS??????????????????????????????????

TRAI GUYS ALWAYS SLEEPING THEY DONT TAKE SINGLE ACTION THESE COMPANIES AS OF NOW

I
wish to complain about Fraud done by your Company relating to the purchase of 2 " Airtel 4G connection".I am complaining because my 4G connection is Disconnected. To resolve this problem, I would like you to IMMEDIATELY restore my connection number "[protected]" & "[protected]".When I first learned of this
problem, I contacted the HELPLINE NUMBER [protected] at your
company and was told that nothing could be done about my problem, as the payment was overdue for the last 3 months.
I
believe that this response is unfair because we had purchased the
connection against an advance payment of 6 months for an amount of
Rs.6735/- in favor of "R K M Communication" through cheque on 15.10.14 for both the connections separately.I would like a written statement
explaining your company's position and what you will do about my
complaint.I look forward to hearing from you as soon as possible
to resolve this problem.

i am Jitendra Jaiswal And my number is [protected] i have requested to port in this number to airtel around 3 months ago an agent visited my home and provided me an sim card i have submitted 250 rs. to him as security money and he did not provided any receipt for same after few days i got a call and got to know that verification is unsuccessful i requested to return my money but i did not get till now.

"[protected] Rohit " this is the agent who is making me fool. Since last 3 months whenever i call him he say i am sending your money right now but he did not sent i have many call recording of conversation with him i also complain to Airtel for same but did not get response so i am requesting you to take action against company.

i am Jitendra Jaiswal And my number is [protected] i have requested to port in this number to airtel around 3 months ago an agent visited my home and provided me an sim card i have submitted 250 rs. to him as security money and he did not provided any receipt for same after few days i got a call and got to know that verification is unsuccessful i requested to return my money but i did not get till now.

[protected] Rohit this is the agent who is making me fool. since last 3 months whenever i call him he say i am sending your money right now but he don't do anything i have many call recording of conversation with him so i am requesting you to take action against him.

we had paid amout to the authorised airtel worker to change prepaid to post paid ...the person never turned up and does not recive the call too...we had infromed and also complained to airtel few time . we have not found any reply still now. its been 3 moths and no reply!