[Resolved]  Airtel — Miscommitment and Misbehaviour of Airtel Staff

Address:

Ghaziabad, Uttar Pradesh

Hi

I am writing this mail in a capacity of a customer and I held high regards for Airtel prior to the experience I had since I have applied for a Broadband connection on 19th May 2011.
I have filled the form for broadband connection on 19th May 2011. And i was promised that the connection would be installed by 21st i.e. Saturday but no one came for installation.
I was in constant touch with your sales person Mr. Piyush Saxena whose email id is piyush1.[protected]@airtel.in and his mobile number is [protected]. He committed to me that the connection would be installed by Saturday i.e. 21st May 2011. But nothing happened on that day.
I gave him a call on Sunday morning i.e. 22nd May 2011 and he assured me that the connection would be installed by Sunday evening. In afternoon 2 guys from Airtel came and did the wiring for the connection and confirmed that the engineer would be coming to install the switch but no one came.

Next day i.e. Monday Mr. Piyush said that there were some technical issues that’s why my request cannot be forwarded so he will get the installation done by evening 5 pm. But to no surprise nothing happened and after that Mr. Piyush has stopped responding to my calls and messages. He has not reverted to me on this till now.
I have kept all the messages from Mr. Piyush for reference for further action.
Today i.e. 24th May 2011 I got a call in the morning at 11:14 am from landline number: - [protected] and I was told that engineer will be coming to install the connection and Rs 1500 is to be paid to the engineer towards Wi Fi modem. But again to no surprise no one came.
Today at 8 pm i called up your customer care at number [protected] the call was received by Mr. Joy he apologized for the inconvenience and confirmed that the connection will be installed by tomorrow i.e. 25th May 2011. But my call got dropped so I was not able to speak to him.

I have again called up your customer care and this time Mr. Aditya answered the call and he confirmed that my DUE TO TECHNICAL DIFFUCULTIES my connection will be installed latest by 29th May 2011 again my call was dropped.
On again calling this time it was Mr. Adnan he was very smart as he didn’t have answer to my query so he said OUR SYSTEM ARE UNDER UPGRADATION SO HE CANT CHECK ANYTHING SO CALL AFTER 1 hour.

I again tried your customer care this time it was Mr. Mayank he was so irritated by my complaint that he warned me in threatning way stating that i will disconnect your call if you keep complaining and he said that due to TECHNICAL DIFFICULTIES IN DP YOUR CONNECTION WILL NOT BE INSTALLED AND WE WILL RETURN YOUR MONEY IN 21 DAYS. Then the call was transferred to Mr. Sanjeev he repeated the same thing.

I just want to know that is this the customer service AIRTEL is providing to his customers. 5 People giving me 5 different versions.

Why i have to chase people to get my thing done. THIS IS HIGHLY UNPROFFESSIONAL ATTITUDE. Its not the matter of 500 Rs. but its the matter of mis commitment. I have all the messages with me which states that “Thank you for choosing Airtel Broadband. Your Request is being processed and we will revert to you in 48hrs post ascertaining the TECHNICAL Feasibility. “And I get a message after that to keep the all the documents ready for your sales guy.

I would require a Solution to this ASAP.

Regards

Vishal Singh
[protected]