Airtel GPRS — IRREGULARITIES IN GPRS SIGNAL

 
23 Reviews
India
 subodh kumar gupta
Sir/Madam
I am a consumer of your gprs mobile services my mobile no is [protected]. There was no signal of gprs service from 02 mar 08 (night) to 05 mar 08 at my present resident PALTA , BARRACKPORE , 24 PERGANA NORTH WEST BENGAL. I rang to customer care on 03 mar morning ,customer care personnel told that it will get correct after one hour. again rang to customer care in ivening,they told that fault had been booked and it will rectified within 24 hrs. on 04 mar again rang to customer care and then they again booked fault and told that it will be serviceable withing 48 hrs. GPRS service started fuctioning on 06 mar 08 morning at my resident. once i am paying for 30 days and your gprs service were disturbed for 5 or 6 days every month particularly PALTA region. i am not satisfied with your service as i am paying for 30 days and getting 25 days service and also uncertainty of service. on 4 mar i was also charged for your customer care no call i.e. 121442 from my balance. u should reply my mail on my mail id. if i will not get reply i will going to quit from your service. it is not matter for u. but u should think i may be one of that lacs o[censored]nsatisfied cosumer.
your s faithfully
subodh
Complaint comments  22 Comments     Updated: Share0Tweet0

Comments

GPRS — Ridiculous customer service

Hi,
I Mr Lazarus Dsouza residing at kalina is very much Disappointed with the Air tel Coustmer service (121,123). as well the Airtel Gallery .I would like to mention the branch which is at Khar (w). I would request the seniors to teach them what is the meaning of Coustmer service. And if then cant understand ,they are not fit to be there.
On tuesday I visited the airtel gallery for the GPRS activation. I was told to wait for sometime and after 20 min. I got my mobile congifured with the settings Gr8. Now I wanted even my laptop to be configured with the settings . As i was advised to get the laptop and then would help me.
It was 7.57 when i reached the Airtel Gallery and was parking my bike. An Employee seen me rushing towards the gallery , immediately was told the guard to put down the shutter.Any how i entered the gallery and the First word i got to hear from the employees was .Sir its 8.00 clock and the office timings are over. when i said that i am outside walking towards ur gallery and u tell the guard to put the shutter down do urll think we are fools .Then there was a voice from the another employee saying ok whats the matter i said i need to activate GPRS on my laptop. There was a prompt answer saying that the person has left 4 the day.I would ask the seniors are ur employees that punctual that ther enter sharp at 10.00 and move out at 8.00. Ok Thats not my concern but as a coustmer representative for airtel that must have some manners or please teach them how they have to handle the situation."Excuses are the best way to get rid from anything" which ur employees are doing it.

Nokia 3230 — About paying amount of Gprs

I have activated my GPRS on 24th jan ,then it is debited on 11th feb,but again it has debited on 24th feb.I have also called up in the customer care and they said that they will return my money in 24 hrs on 26th feb.But agian there is no response. contact no.[protected]
I am a prepaid airtel customer haveing mobile no.[protected]. I got GPRS activated on 19th january ,2008 and deactivated it on 19th February, 2008. Rs.249 has been deducted from my account twice first on 11th February,2008 and second on 20th February, 2008 after deactivation of my account. I first complaned to your customer service calling 121 on 21st February and they assured me it is due to their fault and Rs.249 would be put back to my account. When no money has been put upto 28th February, I talfed to one lady customer executive and she felt sorry for their misdeed and again assured me the money would be put back to my account within 24 hrs. Alas! no money has been put back upto 7th March and I visited the customer service centre at Patna personally again on 8th March and informed him about the matter. The person gave an unexpected and ridiculous reply to my query that," If I would have deactivated 48hours before that, the amount would have not been deducted. It is absolutely rubbish and unacceptable to me. Please clarify the rule and let me know the site where it is posted in open domain on behalf of Airtel
Airtel cheats!!!
I am recharged Rs303 for reliance gprs then i requested coustomer care to activate my gprs service but they told your area not gprs cover please help me .
I was using Airtel GPRS from Aug 2007, until Dec there was not much problem with the MO but after that the GPRS used to connect only for an hour per day .Later from feb 2008 the things got worst the net never used to connect .If we call the techinical person those ppl are sooooooo lazy that there main intention was to close the request as that would hit them .
And the GPRS person used to tell that the connection would get proper in a day or two.unnecessaryly I used to end up paying Rs.560 for the feb month and later I stopped the payment for the month of MArch for MO and now these airtel ppl are saying who asked u to continue with the MO if it is not working .

How irresponsible and undignified answer these ppl come out with, I recommended my friend also for the MO without knowing there bad connection and he also came out the same complain and he disconnected the MO and he blamed me for it .

Now the only option left with me is to cancel both my Airtel Post paid connection and no more trust airtel.
Totally true...I think this is the worst service i have come across.The customer care is ridiculous, i don't even think they give a damn about the customer's.I call them up regarding the stupid voice advertisements that i get from Airtel and they tell me that they are not aware of such advertisement or from where they originate.I mean are they kidding me????...The advertisement clearly states that they Airtel ads and these guys tell me they don't know.This is harassment.This is just one issue.The other is GPRS.Oh my God !...if you can't provide a proper service..dont provide at all for god sake ! There are alternate provider's that do provide better service but thanks to your cheap scheme's to lure public, people are generally attracted to your service including me. Service is never constant..NEVER !!

Honestly...Instead of investing in big advertisements...invest in you infrastructure !!...
Hi,

I am having Prepaid of Airtel on my Cell Nokia 3230.

From where i can get Dialup and user name, password to conect internet mobile through PC. Last 2 days your customer executive making me fool.They asking to select option 1 4 4 9. sometime they ask to selcet option 1 4 4 2 but i not getting option no.2.

Why this happeing i need it urgent.
I have experienced the same GPRS problem on my recently bought HTC Diamond mobile where AIRTEL has co-branded with HTC to falsely entice gulible customer like self offering 6 months free GPRS serivce.
My question is where is AIRTEL GPRS service on HTC phone, its only in advertisement & on product brouchers on ground i have atleast not tested it.

I personally feel cheated by both HTC & AIRTEL and i am currently contemplating to go to consumer court.

Vijay Rana

AIRTEL INTERNET SERVICE — IRREGULARITY IN GIVING SERVICE

Sir
on 20 jul 08 i have requested for weekly internat . amount was deducted from my account but connection was not made through. i could get internat on 23 jul 08 evening. but it was disconnected on 27 jul morning 0830 hrs. several comlains i have done fore restoration of my internat for balance period that is for another 03 days. i am at bangalore . your customer care center at banargatta road BANGALORE is looking after this area. but they have not done any thing so far. whenever i am calling they are asking me to wait for 24 hours. i have contected to supervisor ms Zabeena, mr Kumar, mr hitesh etc . now whenever i am diling customer care i am asked to send sms. i request pl do the needful at the earliest. and tell your staff to behave like responsible employee. it reinstated faith of public in airtail. thanks pl treat it most urgent. lift the sms condition from my mobile so, i can talk to cusomer care. my mob no. [protected]. pl donot compail me to go to consumer forum. thanks.
I totally agree with you. I am in pimpri, Maharashtra and I am having a similar problem with my connection to GPRS getting disconnected within 15 seconds after connection. I contacted Airtel as well and they simply said to deactivate the connection and then reactivate again. I did that as well and yet its not working. The same problem arises with my other phone as well when i put my sim card in it. So its clear that its a network problem. When I told them so, they said they can do nothing more about the problem. Even the messages sent to their 2567 server for Airtel Mobile Office settings gets failed everytime. It never reaches that server. I had to manually get the settings. I really hope Airtel would do some thing about this.

Airtel — regarding gprs signal

Dear sir,
In our locality, moh-Pugmil Manday road, Hazaribagh, Jharkhand, the GPRS signal is not available for a month. I have comlaint again & again to the regarding authorities but they are doing nothing in this case.
sir, i'm requesting you to please solve this prpblem immdiatly.

Yours
Bhargav
From,

Niranjan Basumatary
Pitampura
Near Shivaji Market.
House No:-242/29
Mobile No:- [protected]
Form Number:- 1206440
Subject:- To Solve the problem of Internet Connection.

Dear Sir,
I Mr. Niranjan Basumatary would kindly let you know that, I had formed for the Internet Connection for the days. But there’s no any connection preferred still yet.
I have registered already. The Connectors came namely (Gautam Jamdagni [protected] and Dilip Dube [protected]. They just pretend us telling that we’ll connect it you need not have a headache. But still there’s no connection yet.
Therefore, I humbly request that something good will be done for us.
We in need of that tried calling Gautam Jamdagni Dilip Dube but found their cell switch off.

Thanks
Yours sincerity.
Mr. Niranjan basumatary
From,

Niranjan Basumatary
Pitampura
Near Shivaji Market.
House No:-242/29
Mobile No:- [protected]
Form Number:- 1206440
Subject:- To Solve the problem of Internet Connection.

Dear Sir,
I Mr. Niranjan Basumatary would kindly let you know that, I had formed for the Internet Connection for the days. But there’s no any connection preferred still yet.
I have registered already. The Connectors came namely (Gautam Jamdagni [protected] and Dilip Dube [protected]. They just pretend us telling that we’ll connect it you need not have a headache. But still there’s no connection yet.
Therefore, I humbly request that something good will be done for us.
We in need of that tried calling Gautam Jamdagni Dilip Dube but found their cell switch off.

Thanks
Yours sincerity.
Mr. Niranjan basumatary
airtel disconnect problem ka solution tau provide karo yaar koi
mera no.[protected] jo demo no. hai jis par mobile office activate hai, lakin phir bhi browing ka charge cut raha hai, costemar care se koi hal nahi nnikla hai, mare paise cut rahe hai, please hal nikale
Sir, through this letter i want to tell y that when i conect mobile to laptop for using internet through nokia pc suite but it's speed is very slow and i use this with the help of 19 rs recharge of internet and i also have mo setting so what i can do plz tell me. My mobile number is [protected] and and i lived in east up.
I utpal ray hahing a prepaid airtel mob connection .I recharged with 98.but 10 dayd long Ihave been trying to net connect but I can't
UTPAL RAY [protected] CONT.[protected]
on my mobile gprs and not started the my pocket internet then plz solve the my problem farst

Airtel mobile connection — Poor & unsatisfactory Customer Service & irregularities in Plan

As soon as I register my complaint against Airtel at custimer care desk 'call gets disconneced'.
Change in Plans without any notice.
Unnecessary Balance deduction.

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    Airtel GPRS - IRREGULARITIES IN GPRS SIGNAL