[Resolved]  Airtel GPRS — GPRS activation

Dear Sir,

Airtel offers two schemes (Monthly Rs 401 or Rs. 15 daily) for activation of mobile office by which we can access the internet by connecting mobiles to our computer.
I recharged Rs 401 through mchek service, but the service is not activated yet.
- On this issue I have contacted 7times to the customer care executives of Gujurat region, Ahmedabad. But different peope are providing contradictory answers everytime as if there is no standard procedure for attending the problem.
- The executives tell that this type of recharge cannot be done through mchek, but how would the customer know about these issues and ultimately the sufferer is the customer only. Though money has been transfered to airtel's account, still they are not able to provide the service or to refund the money back.
- The complaint attending executives are not ready to solve the problem and also they are not providing any assistance to talk to the next heads. They even tell that they cannot give the contact numbers of there immidiate heads.
Complain reference number:[protected]
My mobile number: [protected]

My service is not activated yet, though the money of Rs 401 has been debited from my account.

I request you to do the needful, that I want either the service to be activated or the money to be refunded back.
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Aug 14, 2020
Complaint marked as Resolved 
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hi, m vineesh my no. is [protected] my gprs gone last month n i am unable to connect to GPRS as normally as my colleagues do. I don't know if it is a problem with sim or network. I had filed 53 complaints against the same in airtel 121, but no response. I had visited airtel outlet number of times but no improvements. They have simply looted my money in the name of monthly rent.
hi vineesh go to the consumers grievence cell and you will get your money back and that will teach airtel a lesson
gprs
dsfm, nksaf
i had recharge the mobile office of rs 450 but it is not active evenafter 48 hours i also make complaint to the gprs help line that is 12133 but they did not tell me any n also block my costume care
also say that ur handset is not gprs compatible when i said that airtel live is running they say that im not able to give u the manuall setting of the mobile office they will not be given to any of the airtel customar
Hii.. i read ur above complain.. you do not need to request them again and again... the right way to get ur money back is to sue them in the consumer court o[censored]r area. The company is in fault of bad services, so your complain will register at consumer court i[censored] file it, and not just the company have to pay you ur Rs.401 but also u can demand for compensation on behalf of mental harrassment. You will no need to hire any lawyer to file a complain in consumer court also the procedure is very simple to file case in consumer court with a very nominal fee from Rs. 100 to Rs.1000 depend on how much compensation u demands. Rs.100 fee is for the compensation upto Rs, 1, 00, 000.
I am giving here few websites links where you can see the consumer court addressess as well as the procedure and fee to how to file ur case.
Go on dude be strong u don't need to request these companies who r in fault of their services. After all its ur money.

The following are the address of consumer forum in Gujarat Ahemdabad

1.
Ahmedabad (City) District Forum
New Bhagwati Complex, B/s. Badsha Dairy, Near Jainmarchant Society, Paldi, Ahmedabad (City)

[protected]

[protected]



2.
Ahemdabad (Rural) District Forum 11th Floor, ‘C’ Wing, Apna Bazar, Ahemdabad (Rural)

[protected]

3.
Ahmedabad (City Additional) District Forum M. S. Building, ‘C’ Block, 11th Floor, Laldarwaja, Ahmedabad
[protected]




Also Check these links for Consumer Courts in India by states and other questions related to consumer complains...

Consumer Forum Addressess : ( http://ncdrc.nic.in/districtforums.html )
Consumer Forum Addressess : ( http://www.consumercourt.netfirms.com/consumercourtcourtaddress.htm )
Help Regarding how to file your case at Consumer Forum : ( http://ncdrc.nic.in/generalInfo.html )

I tell you that your case is strong if you have all the details of the payment you made i mean billing which shows the amount deducted from your account and also your complaint number... add all information with your proofs and file the case... Airtel will pay you back with compensation...

I hope the above things will helpful to you and also to other peoples visit this page...

Takecare

Dharm here :) from Delhi :)
i want to download gprs system on my airtel mobile no [protected]
i activated gprs unlimited rs395 for one month but ilost 238 rsin gprs charge at 121 cotumer care .answerd yu called 0041 or foreign call pls advice me wh reasion of chargemy mob.[protected]
I wanted to know, how many days can a case take in a consumer forum. Is there a time limit for the forum to decide on a particular case ? My case/complaint against TATA motors is now a year old and still have not got justice. Are they not bound by a time limit ? My lawyer who is an organisation itself says it takes 5 to 7 years sometimes ... if that is true then all these consumer awareness programs are just public eye-wash
I AM FROM KHARAGPUR, WEST BENGAL. MY MOBILE NO IS [protected].
I AM UNABLE TO UTILISE AIRTEL LIVE & NOP IN MY NOKIA 3120 CLASSIC HANDSET,
THERE IS NO SETTINGS IN MY MOBILE. I SEND SMS LIVE TO 52567, 56465 ALSO & NOP TO 52567,
BUT THERE IS NO RESPONSE . IF ANY ONE KNOW THE SETTINGS PL TELL ON MY E -MAIL ID==[protected]@gmail.com

about airtel gprs — gprs activation

before two months i was using airtel gprs, now from last 10 that activation has been barred.so please give the details about the activation, and i also want to know the airtel custmer care number of kerala.
SIR,

MY MOBILE NO-[protected].I AM RECHARGING Rs-104/- ON 09 SEP, 09. FOR GPRS CONNECTION BUT STILL ITS NOT ACTIVETED.KINDLY GIVE ME A FULL REFUND.I AM PHONED IN CUSTOMER CARE 30 TO 35 TIMES.BUT EVERY TIME THEY GIVE ME FALSE COMMETMENT. AFETR RECHARGING THIS Rs-20/- AGAIN DEBITED FROM MY MAIN BALANCE. KINDLY REFUND THE FULL AMOUNT NOW.
i had activated the 99 rs per month plan GPRS in Airtel
But i had seeing that every day the unnbilled amout goes 90 up without using gprs from the 3 november .i had call a customer care and asked about this they says they dont know and the bill which were shown os not true the bill will generated after a month that will be right but then also i had deactivated the GPRS.
i dont know why the customer care people dont know this thing that from where the unbilled amout increasing per day whitout using GPRS.

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